What Penny Can Do
Two Ways to Use Penny
Quick Question? No Registration Required
Need a routing number? Looking for branch hours or locations? Want to know about our services? Just call Penny and ask. No registration needed. She'll give you the information and you'll be on your way.
Secure Transactions? Register Once
To check balances, transfer money, make payments, or apply for loans, you'll need to register with Penny. Registration takes just a few minutes, and you'll only do it once.
How to Register with Penny
- Call Penny: Call 713-676-7777, and stay on the line to speak with Penny.
- Request Access: Ask Penny for a secure transaction, and enter your member number.
- Verify Identity: Verify your name and say, "I don't have a code."
- Confirm Details: Provide your Social Security Number and date of birth (say or enter them).
- Enter Code: Enter the one-time PIN sent to your contact cell phone number on file.
- Create PIN: Create your new PIN and you're all set!
Note: After registration, you will use your personal code each time you request secure information from Penny.
The Human Connection
Penny is designed to enhance your experience, not replace the personal service that makes First Service different. When you need to speak with someone, just tell Penny and she'll connect you to the right department based on your needs, whether that's our contact center, lending team, or mortgage specialists.
After hours, Penny will help with what she can or direct you to use digital banking if needed. You're always just one request away from talking to a real person.