Using Zelle® is
With Zelle® you can skip the ATM, send the gift of money, split the cost of the dinner bill with friends – even request half the rent from your roommate.
Since money is sent directly from your First Service Credit Union account to another person’s bank account within minutes.1 Zelle® should only be used to send money to friends, family and others you trust.
If you don’t know the person or aren’t sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle®. These transactions are potentially high risk (just like sending cash to a person you don’t know is high risk).
Neither First Service Credit Union nor Zelle® offers purchase protection for payments made with Zelle® – for example, if you do not receive the item you paid for, or the item is not as described or as you expected. Please click here for more information regarding our Zelle® service agreement.
To get started, log in to First Service Credit Union's digital banking and navigate to "Send Money With Zelle®." Accept terms and conditions, enter your email address or U.S. mobile phone number, receive a one-time verification code, enter the code, and you're ready to start sending and receiving with Zelle®.
To send money using Zelle®, simply add a trusted recipient's email address or U.S. mobile phone number, enter the amount you'd like to send and an optional note, review, then hit "Send." In most cases, the money is available to your recipient in minutes.1 The recipient will receive an email or text message notification via the method they used to enroll with Zelle®.
To request money using Zelle®, choose "Request", select the individual from whom you'd like to request money, enter the amount you'd like to request, include an optional note, review and hit "Request'. If the person you are requesting money from is not yet enrolled with Zelle®, you must use their email address to request money. If the person has enrolled their U.S. mobile number, then you can send the request using their mobile number.
To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle®. If you have already enrolled with Zelle®, you do not need to take any further action. The money will be sent directly into your First Service Credit Union account, typically within minutes.
If you have not yet enrolled with Zelle®, follow these steps:
- Click on the link provided in the payment notification you received via email or text message.
- Select First Service Credit Union.
- Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile number where you received the payment notification – you should enroll with Zelle® using that email address or U.S. mobile number where you received the notification to ensure you receive your money.
If your recipient's financial institution isn't on the list, don't worry! The list of participating financial institutions is always growing, and your recipient can still use Zelle® by downloading the Zelle® app for Android and iOS.
To enroll with the Zelle® app, your recipient will enter their basic contact information, an email address and U.S. mobile number and a Visa® or Mastercard® debit card with a U.S.-based account (does not include U.S. territories). Zelle® does not accept debit cards associated with international deposit accounts or any credit cards.
If the person you sent money to has already enrolled with Zelle®, the money is sent directly to their bank account and cannot be canceled. This is why it's important to only send money to people you trust, and always ensure you've used the correct email address or U.S. mobile number when sending money.
If you sent money to the wrong person, please immediately call our customer support team at 713-676-7777 so we can help you.
If you send money to someone who isn't enrolled with Zelle®, they will receive a notification prompting them to enroll. After enrollment, the money will be available directly in your recipient's account, typically within minutes1.
If your payment is pending, we recommend confirming that the person you sent money to has enrolled with Zelle® and that you entered the correct email address or U.S. mobile phone number.
If you're waiting to receive money, you should check to see if you've received a payment notification via email or text message. If you haven't received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number.
Still having trouble? Please contact our support team at 713-676-7777.
These transactions are potentially high risk (just like sending cash to a person you don't know is high risk). Neither First Service Credit Union nor Zelle® offers purchase protection for payments made with Zelle® – for example, if you do not receive the item you paid for or the item is not as described or as you expected. Please click here for more information regarding our Zelle® service agreement.
Once support moves your email address or U.S. mobile phone number, it will be connected to your bank account so you can start sending and receiving money with Zelle® through your mobile app and digital banking. Please call our support team at 713-676-7777 for help.
Zelle® is a fast and easy way for many small businesses to get paid! Eligible businesses can now use Zelle® to request and accept payments from their customers.
Small Business FAQ
Enroll Now to Get Started
- Log in to First Service Credit Union Digital Banking via mobile phone or desktop
- Select "Send Money With Zelle®"
- Enroll your U.S. mobile number or email address
- Start sending money to friends and family