Summary
Penny is our new AI assistant who answers your calls 24/7. Check balances, transfer money, find branch locations, and apply for loans anytime, day or night.Your 24/7 AI-Powered Assistant
Prefer to bank by phone? Now you can at any hour of the day or night, thanks to Penny, our new AI-powered assistant, who is changing how you bank with First Service Credit Union and only for the better.
Penny is available around the clock and can do almost anything: payments, transfers, even loan applications, giving you the freedom to bank on your schedule, not ours.
Two Ways to Bank with Penny
The Quick Answer
Some questions don't need security verification. Looking for branch locations? Need a routing number? Want to know our hours? Just call her up and ask, no security questions needed. Penny will simply give you the answers you’re looking for, and you'll be on your way.
The Full Experience
If you want to check your balance or transfer money, there are a few more steps. You'll need to register first. Think of it as your key to secure, 24/7 account access. It just takes a few minutes, and you'll only have to do it once.
Registering with Penny
Your Penny registration number is separate from your debit card PIN. Here's how to create it:
Call 713-676-7777 and stay on the line. When you're ready for a secure transaction, ask Penny to help you set up your PIN. She'll walk you through verifying your identity with your member number, name, Social Security number, and date of birth. You will then receive a one-time PIN via the contact information we have on record, then create your permanent Penny PIN.
What Penny Can Do
Once your registration is active, Penny becomes your round-the-clock banking partner. Check account balances instantly, transfer money between accounts in seconds, get account details on demand, and even apply for a loan.
When You Need a Human
Technology is great, but sometimes you need to talk to a person. If you’re calling during business hours and don’t want to talk to Penny, simply tell her that you'd like to speak with a representative, and she'll connect you to the relevant department. After hours, Penny will handle what she can or take a message for our team to follow up.
We built Penny to enhance your experience, not replace the human connections that make First Service Credit Union special.
Ready to experience banking with a personal AI assistant?
Call 713-676-7777, and meet Penny today.