Northwest branch building front

Northwest Branch

9621 W Sam Houston Pkwy N, Ste 110, Houston, TX 77064

Branch Hours

Monday 9:00 AM - 5:00 PM

Tuesday 9:00 AM - 5:00 PM

Wednesday 9:00 AM - 5:00 PM

Thursday 9:00 AM - 5:00 PM

Friday 9:00 AM - 5:00 PM

Saturday 9:00 AM - 1:00 PM

Sunday Closed

Schedule Your Appointment Today!

Schedule Now

Branch Services

  • Drive Thru
  • 24/7 ATM Access
  • Coin Counter
  • Visa Card Instant Issue
  • Visa Gift Cards
  • Notary Services
  • Medallion Signature

Your Local Credit Union

Once the credit union’s corporate headquarters, the Northwest branch shares a building with HR&P Solutions at Beltway 8 and West Road. Minutes away from Willowbrook Mall and the Sam Houston Race Park, the Northwest branch has 24/7 ATM access, a drive-thru, coin counter, and a night drop box for your benefit. The Northwest Branch is one of First Service’s most frequently reviewed online and several reps are able to provide assistance in both English and Spanish. There is no doubt that you will be in good hands! 

2024 Holiday Hours

New Year's Day
Monday, January 1

Martin Luther King Jr. Day
Monday, January 15

Presidents' Day and Washington's Birthday
Monday, February 19

Memorial Day
Monday, May 27

Wednesday, June 19 - The Woodlands branch only

Independence Day
Thursday, July 4

Labor Day
Monday, September 2

Veterans Day
Monday, November 11 - The Woodlands branch only

Thanksgiving Break
Wednesday, November 27 (Half Day) - South Texas Project branch only
Thursday, November 28 & Friday, November 29 - All Branches

Christmas Eve
Tuesday, December 24 - The Woodlands & South Texas Project branches only

Christmas Day
Wednesday, December 25


Meet the Branch Managers

  • Sonja Banks

    Branch Manager
    Serving at the branch manager of the Northwest location is Sonja Banks. Sonja has been in the financial industry for over 21 years and has been helping the members of First Service Credit Union for the past two years. She has been recognized within First Service multiple times for her outstanding work ethic and eagerness to help the membership. Outside of work, Sonja enjoys traveling and giving back to her family's foundation (The Raj Hope), which aids in providing education, social support, and fitness services to adults with intellectual and developmental disabilities.
  • Jessica Scruggs

    Assistant Branch Manager
    Jessica is the assistant branch manager of the Northwest location where she has been helping members since March of 2022. Jessica has served in the financial industry for over 14 years and really enjoys building member relationships and providing excellent service. In her free time, she enjoys watching movies and spending time with her family.

Meet a Mortgage Loan Originator

  • Arieal Andrado

    Arieal Andrado, NMLS #2067121, has worked in the credit union industry for over eight years, so she brings a wealth of lending experience to the First Service Mortgage Department. She constantly seeks opportunities to learn and develop new skills, which makes her a thorough and formidable originator. Arieal is deeply committed to helping borrowers with their financial goals, which makes her a reliable partner throughout the home lending process.
    If you have any questions, please contact Arieal directly:
    Apply Now

Meet Our Wealth Management Professionals

Check the background of this firm on FINRA's BrokerCheck(Opens in a new window).

Schedule Appointment

  • Michael Alexander, CLU ChFC

    Financial Advisor / CUSO Financial Services, LP
    Mike has been helping families reach their financial goals for over 30 years. He is a designated Chartered Life Underwriter (CLU) and a Chartered Financial Consultant (ChFC). Nationally recognized, his focus remains on unwavering ethics, superior service, and exceptional professional knowledge for all seeking investment and insurance advice. Before becoming a Financial Advisor, Mike is proud to have served 21 years as a Naval Intelligence Officer. He received his undergraduate from Colorado State University and his M.A. from the University of Oklahoma. Mike is registered to sell securities, such as mutual funds, stocks, bonds, ETFs, UITs; and Life, Disability and Long Term Care Insurance products.

    Available by appointment at these branches:
    • Northwest
    • Spring Cypress
    • The Woodlands
    • Bastrop
    • Galleria
    • South Texas Project (Restricted Access)