Grow your career with First Service Credit Union

First Service Credit Union is a Houston-based financial institution dedicated to providing financial services that enhance our members' lives. As a not-for-profit financial cooperative, we are passionate about delivering an outstanding member experience. With a positive work environment and friendly atmosphere, employment with First Service is not just a job, but a career.

2020 Houston Top Workplace

Certified Great Place to Work

Our people are our culture — and our success. We know supporting the entire person is essential to making an employee great. And we're proud that our employees think the same of us. Our employees have voted us one of Houston's Top Workplaces for seven years in a row. Why do our employees love working at First Service? For starters, we're dedicated to putting people first — whether it's the member in front of us or our colleagues who work around us.

Great Benefits

We support our employees by providing benefits that help them through various life stages.

    Generous Health Insurance Plans including Medical, Dental, and Vision

    HealthiestYou™ Remote Physician Access

    Pre-Tax Flexible Spending Accounts

    Employer Paid Life Insurance and Disability Benefits with Optional Additional Coverage

    401(k) Retirement Plan with up to 6% Matching

    Unum Work-Life Balance Employee Assistance Program

    Paid Volunteer Time

    Educational Assistance and Tuition Reimbursement

    Discounted Credit Union Financial Products

Job Opportunities

The Assistant Branch Manager provides support, assistance and leadership regarding all aspects of branch operations to ensure superior service is provided to all internal and external members. Assist with the development, modification and implementation of procedures for daily branch operations. Assure the financial service needs of each member are promptly, accurately, and courteously fulfilled. Responsible for the maintenance and security of the branch facility and its contents in the absence of the Branch Manager.

  • Support Branch Manager in all areas of branch operations, including but not limited to member services, lending, staff performance management, compliance and facilities. Perform duties of Branch Manager in their absence. Actively educate and inform members on all credit union products and actively cross-sell all products/services. Assist member(s) with transaction requests and account inquiries in a timely and accurate manner and perform all functions associated with account maintenance as requested including but not limited to personal and account data changes, address changes, and account closures. Perform regular cash audits on MSR cash drawers on a random basis as well as cash audits on vault and ATM cash, if applicable. Provide feedback to appropriate management staff on interviewing/hiring process, counseling/documenting all branch personnel performance issues and performance reviews. Resolve and follow-up on member complaints and issues to insure the highest quality member service.

Experience: One to three years of similar or related experience.

Education: A high school education or GED; One to two years of college preferred.
Must be knowledgeable of Bank Secrecy Act and Anti-Money Laundering regulations and requirements.

Interpersonal Skills: Work normally involves contacts with persons beyond immediate associates generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors) requiring ordinary courtesy in providing assistance and information.

Other Skills: The ability to speak and write clearly and effectively to achieve the desired effect in a variety of communications settings and styles. The ability to prepare and maintain confidential records and reports. Must have a workable knowledge of Microsoft Office products, including but not limited to Word, Excel and Outlook. Must have a proactive and positive attitude toward members, supervisors, co-workers and the credit union. Ability to handle multiple projects simultaneously and work with limited supervision, exercising own initiative and judgment. The ability to effectively prioritize tasks to use time efficiently and attend to a broad range of activities. Excellent knowledge of Credit Bureau Reports.

EOE

Role:
Provide Service Center Manager with support, assistance and leadership regarding all aspects of Service Center operations to ensure superior service is provided to all internal and external members. Assist with the development, modification and implementation of procedures for daily Service Center operations. Assure the financial service needs of each member are promptly, accurately, and courteously fulfilled. Responsible to assist all Service Center representatives by providing needed coaching, training, scheduling, problem solving, and accountability.

Essential Functions & Responsibilities:
25% - Support Service Center Manager in all areas of Service Center operations, including but not limited to managing key metrics, staff performance, team schedule, escalated calls, and team support. Perform duties of Service Center Manager in their absence.
25% - Provide leadership, guidance, training, and support to the Service Center Representatives. Ensure all Service Center Representatives have everything they need to perform their jobs.
15% - Provide feedback to appropriate management staff on interviewing/hiring process, counseling/documenting all Service Center personnel performance issues and performance reviews. Assist in management of staff schedules in order to meet anticipated business requirements.
10% - Assist Management in establishing work procedures and processes that support departmental standards. Responsible for suggesting methods to help improve efficiencies that will impact our Service Level.
10% - Be a subject matter expert by maintaining up to date knowledge of all credit union products and services. Update the knowledge base as needed to ensure the most up-to-date information as possible.
10% - Resolve and follow-up on member complaints and issues to insure the highest quality member service.
5% - Performs other job related duties required or assigned.

Performance Measurements:
1. To provide accurate, courteous, friendly, timely, and professional service to all members and potential members. Answering telephone immediately and responding to correspondence within one day.

2. Back-up the Service Center Representatives answering the telephone promptly if not picked up by a representative and answer correspondence within the same business day.

3. Possess and maintain excellent knowledge of all credit union products, services, policies and procedures so that they can be effectively communicated to the Service Center employees and members.

4. Must be available for support as requested by management, as well as work on Saturdays when scheduled.

5. Present a professional image and attitude at all times.

6. The dedication to meeting the expectations and requirements of internal and external members, use feedback for continuous improvement, and develop and maintain effective relationships.

7. Prioritize tasks to use time efficiently and attend to a broad range of activities.

Knowledge and Skills:
Experience Required - One year to three years of similar or related experience.
Education - High school diploma or equivalent. One to two years college preferred.
Must be knowledgeable of Bank Secrecy Act and Anti-Money Laundering regulations and requirements.
Interpersonal Skills - Work involves contact with persons beyond immediate associates regarding routine matters for the purpose of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors), requiring ordinary courtesy in providing assistance and information.
Other Skills - Extensive experience working in a Call Center environment. Strong attention to detail. Able to maintain composure during difficult situations and a fast-paced environment. The ability to speak and write clearly and effectively to achieve the desired effect in a variety of communications settings and styles. The ability to prepare and maintain confidential records and reports. Must have a workable knowledge of Microsoft Office products, including but not limited to Word, Excel and Outlook. Must have a proactive and positive attitude toward members, supervisors, co-workers and the credit union. Ability to handle multiple projects simultaneously and work with limited supervision, exercising own initiative and judgment. The ability to effectively prioritize tasks to use time efficiently and attend to a broad range of activities. Excellent knowledge of Credit Bureau Reports.

Physical Requirements
While performing the duties of the job, the employee is regularly required to :
- Position self to move about the work area
- Reach, grab, sort
- Communicate in person and via telephone with others
- Identify and recognize small font communication
- Ability to transport a minimum of 10 pounds

Role:
Manager duties include, but are not limited to managing all aspects of the eServices Department and daily operations to ensure outstanding service is provided to all internal/external members. Monitors calls for quality assurance, handles escalated calls and scenarios, provides general direction, team leadership, support and operational management for the eServices Department, in order to meet all credit union goals. Assists with the development, modification and implementation of procedures for daily eServices operations. Assure the financial service needs of each member are promptly, accurately, and courteously fulfilled.

Essential Functions & Responsibilites:
30% - Responsible for the overall production of the eServices Department.
25% - Responsible for overall department performance regarding staff production measured against an annual goal as established by Senior Management.
15% - Responsible for oversight of all department operations. May delegate portion of responsibilities when necessary, but may not delegate overall responsibility for results or any portion of accountability.
15% - Provide performance management and coaching (including disciplinary actions) to all assigned staff.
5% - Hires (in conjunction with VP of Sales), reviews, schedules, trains (technical and sales training), and monitors the work of direct reports: conducts performance reviews.
5% - Allocates resources to meet operational needs within the department: reviews and approves, denies, or modifies department recommendations from subordinates.
5% - Performs other job related duties as assigned.

Performance Measurements:

  1. Maintain operational compliance with all credit union procedures, policies, governing regulations and codes.
  2. Responsible for being knowledgeable in all areas of lending operations and remaining current on all credit union products and services.
  3. Review and process loan applications and follow-up with the member.
  4. Submit recommendations for hires, terminations, promotions, transfers, discipline, performance appraisals, training/development, and interpretation of credit union rules and policies for department personnel.
  5. Responsible for ensuring an adequate supply of all operating materials used by department employees.
  6. Promote and cross-sell credit union products and services to new and existing members to meet member needs and individual goals.
  7. Maintain a cohesive, highly trained, motivated staff sufficient to meet daily department demands.
  8. Provide informed, professional and accurate service and support to all members and associates.
  9. Meet or exceed the established department goals each month and ensure direct reports achieve their individual goals.
  10. Evaluate the efficiency of the department and develop specific recommendations for improvements to personnel, facilities, policies, and processes.
  11. Meet at least monthly with all eServices staff to ensure the staff is current on all departmental and organizational policies, procedures, goals, promotions, products, and services.
  12. To maintain a highly qualified staff, sufficient to meet long-term organizational goals.
  13. Accept individually accountability and responsibility for success of FSCU which includes meeting assigned goals/projects.

Knowledge and Skills:
Experience: Three years to five years of similar or related experience.

Education: A high school education or GED: college degree preferred.

Interpersonal Skills: Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.

Other Skills: The ability to speak and write clearly and effectively to achieve the desired effect in a variety of communication settings and styles. The ability to prepare and maintain confidential records and reports. The dedication to meet the expectations and requirements of internal and external members, use feedback for continuous improvement, develop and maintain effective relationships. The ability to effectively prioritize tasks to use time efficiently and attend to a broad range of activities. The ability to generate new and unique ideas as solutions to operational or member service issues, and develop non-traditional ways of doing business. The ability to analyze statistical and financial data and present findings. Must have workable knowledge of Microsoft Office products, including but not limited to Word, Excel and Outlook. Must have a proactive and positive attitude toward members, supervisors, co-workers and the credit union. Ability to handle multiple projects simultaneously and work with limited supervision, exercising own initiative and judgement. Advanced leadership, communication, and organizational skills. Ability to maintain a high level of confidentiality at all times.

Physical Requirements:
While performing the duties of the job, the employee is regularly required to:
- position self to move about the work area
- reach, grab, sort
- communicate in person and via telephone with others
- identify and recognize small font communication
- ability to transport a minimum of 10 pounds

Role:
To preserve the credit union's assets by controlling delinquent loan accounts, collecting delinquent loan
payments and/or recovering collateral.

Essential Functions & Responsibilities:
50% - Contacts delinquent accounts by phone and mail; takes appropriate action to bring current.
30% - Analyzes financial situation of delinquent borrowers; makes recommendations to repossess
collateral when other arrangements to bring the loan current are unsuccessful.
10% - Maintains accurate files and reports on all collections activity.
5% - Informs management of trends in loan underwriting contributing to delinquent/charged-off loans.
5% - Perform other job duties as assigned.

Performance Measurements:
1. To maintain accurate and complete records of all collection and recovery activity.
2. To ensure that collection activity is both within credit union policy and all relevant regulations.
3. To identify and inform management of potential underwriting problems.
4. Keep updated and educated in all areas relating to loans, law changes, collection practices, and any other
areas that would enhance the Loan Department.
5. To provide friendly, professional and accurate service and support to all members and associates.

Knowledge and Skills:
Experience - Three years experience in a related field with equal responsibilities is acceptable. Formal
training should be supplemented with continuing education.
Education - A high school education or GED. Must be knowledgable of Bank Secrecy Act and Anti-Money Laundering regulations and requirements.
Interpersonal Skills - A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Work may involve motivating, influencing or training others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.

Role:
The Junior Software Developer is involved in all areas of development from developing, testing, refining and improving solutions to requested features using current and stable technology.

Essential Functions & Responsibilities:
40% - Create and maintain reports and dashboards using a combination of Jaspersoft Report Studio, SSRS, and SQL. Reports may contain various charts, tables, conditional styling, etc. and can require incorporating data from multiple complex data sources.
25% - Get up to speed quickly on all aspects of business to better understand our data and be able to quickly provide data and reports to our stakeholders.
20% - Perform routine maintenance and troubleshooting of Java, JavaScript, and C# applications.
10% - Provide end-user support to internal users of our reports and applications.
5% - Performs other job related duties required or assigned.

Performance Measurements:
1. Create detailed and informative reports that accurately capture requested data.

2. Respond quickly to questions about reports and applications and be able to make adjustments as necessary.

3. Collaborate with other team members and departments to ensure solutions that meets the business need.

4. Apt to teach, train, and mentor other Developers.

Knowledge and Skills:
Experience Required - 1+ years of educational or professional experience using SQL for application development or report development. 1+ years of educational or professional experience developing JavaScript, Java, or C#.
Education - Equivalent to a college degree BS or BA in the field of Computer Science (or a similar field) or relevant professional work experience.
Interpersonal Skills - Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation. Promotes and displays a positive, can-do attitude.
Other Skills - The ability to prioritize and manage multiple tasks across multiple projects concurrently. Apt to teach, train, and mentor other Developers. Willing to learn new skills as required for accomplishing responsibilities. Effective written and oral communication skills.

Physical Requirements
While performing the duties of the job, the employee is regularly required to :
- Position self to move about the work area
- Reach, grab, sort
- Communicate in person and via telephone with others
- Identify and recognize small font communication
- Ability to transport a minimum of 10 pounds

This position accommodates member needs via telephone, fax, and live chat request including loans and account services. As well as cross selling of First Service products and services.

Experience: Minimum two years call center experience, preferably in a credit union environment

Education: A high school education or GED. Must be knowledgeable of Bank Secrecy Act and Anti-Money Laundering regulations and requirements.

Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

This position provides the Branch Manager with support, assistance and leadership regarding all aspects of branch operations to ensure superior service is provided to all internal and external members. Assure the financial service needs of each member are promptly, accurately, and courteously fulfilled.

  • Responsible for the maintenance and security of the branch facility and its contents in the absence of the Branch Manager.
  • Responsible for maintaining vault and ATM cash, as well as all consigned items at the Branch.

Experience: One year to three years of similar or related experience.

Education: A high school education or GED; one to two years college preferred. Must be knowledgeable of Bank Secrecy Act and Anti-Money Laundering regulations and requirements.

Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Analytical ability to quickly assess member’s financial needs and offer solutions.

Deliver superior service to the members at all times. Present a positive, efficient and professional front line atmosphere. Leave the member with the feeling they are our number one priority. Treat all internal and external members with respect and courtesy.

Essential Functions & Responsibilities:

Efficiently and accurately handle all member transactions in person or by mail or phone including, but not limited to, deposits, withdrawals, transfers, cash advances, and exchanges of currency. Issue credit union and cashier checks, gift checks/cards, reloadable cards, etc. Responsible for balancing daily work, cash drawer, and negotiables. Also, may assist with balancing branch negotiables including but not limited to official checks, etc. Perform member account maintenance functions including personal and account data changes and account openings. Knowledgeable on the features and benefits of all Credit Union products and services and determine member needs and recommend products/services based on those needs. Knowledgeable on the features and benefits of all Credit Union products and services and determine member needs and recommend products/services based on those needs. Must be available to travel to any branch location for back-up as requested by management, as well as work on Saturdays when needed.

Experience: Up to six months of experience in the banking industry and/or cash handling experience.

Education: A high school education or GED. Must be knowledgable of Bank Secrecy Act and Anti-Money Laundering regulations and requirements.

Other Skills: Strong communication skills; must be detail-oriented; must be able to multi-task in a fast-paced environment.

EOE

This position provides the Branch Manager with support, assistance and leadership regarding all aspects of branch operations to ensure superior service is provided to all internal and external members. Assure the financial service needs of each member are promptly, accurately, and courteously fulfilled.

  • Responsible for the maintenance and security of the branch facility and its contents in the absence of the Branch Manager.
  • Responsible for maintaining vault and ATM cash, as well as all consigned items at the Branch.

Experience: One year to three years of similar or related experience.

Education: A high school education or GED; one to two years college preferred. Must be knowledgeable of Bank Secrecy Act and Anti-Money Laundering regulations and requirements.

Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Analytical ability to quickly assess member’s financial needs and offer solutions.

Role:
The UX Designer blends creativity and technical expertise into every member experience. This person will play
a key role in creating insight driven experiences that support ongoing business strategies, improves functionality within workflows and member channels across the credit union. This role must also be proficient in website design and code.

Essential Functions & Responsibilities:
25% - Design and develop ongoing improvements to all digital properties (website, microsites, digital banking) that ensures an exceptional user experience, and allows prospects to flow seamlessly through a natural sales funnel.

25% - Knowledgeable on the latest trends, techniques, and technologies. Monitor changes across competitors and other key industries to ensure we maintain an innovative experience that keeps pace with user expectations.

15% - Collaborate with cross-functional teams as a consumer advocate to provide actionable recommendations that affect the member experience. Creatively solve problems using data, research, concepts, mockups, journey maps and presentations for internal and external teams.

10% - Leverage predictive analytics, behavioral triggers, segmentation and other data sources to gather a holistic understanding of journeys across channels. Include other insights (e.g., social insights, Google Analytics, etc.) and metrics to tell the bigger picture of not just what users say they do, but what they actually do.

10% - Creation of webpages and custom graphics, designing user interface and overall experience as it pertains to navigation flow and page layout to optimize overall web presence. Follow digital style guides, design requirements, and brand identity standards.

5% - Make iterative content updates, following SEO and Information Architecture strategies and best practices. Review and test markup and code to ensure that it is valid, properly structured, meets industry standards and is compatible with browsers, devices or operating systems.

5% - Manage multiple projects and deadlines in a fast-paced environment.

5% - Perform other job related duties as assigned.

Performance Measurements:
1. Carry out assigned responsibilities with minimum number of errors according to established organization and department standards.

2. File and organize assignments, artwork and projects for easy reference.

3. capabilities and proactively suggest changes to current delivery and tools; participates in efforts to improve quality of web site and other electronic publications as required.

4. Ensures all design elements, templates and finished solutions work within a variety of browser types and
screen settings.

5. Analyzing large amounts of information and distill key points; distill key points and articulate outcomes with
confidence and clarity to key players.

6. Reinforce company culture by following First Service Compass quality standards, traits, and behaviors.

Knowledge and Skills:
Experience: Three years to five years of similar or related experience.

Education: A degree in degree in a user experience-related field of design (creative, experience, visual,
etc.), Human-Computer Interaction or related discipline.

Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of giving or obtaining information, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills:
- Requires a high level of problem solving capabilities as well as curiosity, self-motivation and adaptability.
- Requires creativity and innovation for finding new and more efficient ways of doing things.
- Requires excellent time management skills and the ability to schedule work activities to meet deadlines and accomplish goals in a timely and organized manner.
- Requires exceptional attention to detail that is evident in all of your designs and code.
- Requires effectiveness in communicating design and technical decisions to design and nondesign audiences.
- Requires strong work ethics and the ability to work with a fast-paced team.
- Must be passionate about your personal growth and learning.
- Requires a thorough understanding of color theory, typography, layout, branding, and iconography.
- Proficient in use and extended capabilities of Adobe Creative Suite products.
- Proficient in Microsoft Office. 
- Expert understanding of the entire design and development process of responsive websites and usability: research, accessibility (ADA & WAI-ARIA), content strategy, SEO, information. Experience and knowledge of front-end development skill sets and frameworks: HTML, CSS, (Bootstrap or Foundation), JavaScript, ASP, jQuery, JSON, XML and the knowledge of how it functions with back-end development.
- Must have experience working with Content Management Systems (CMS).
- Proficiency in the use of Google Analytics, Site Catalyst or other web tracking and analytics tools to understand the impact of their designs on user behavior and conversion rates.

Apply Now

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Don't see a position you're looking for? Go ahead and send us your resume! We'll hold onto it and may consider in for positions as they become available.

 
 
 
 
 
 
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