Grow your career with First Service Credit Union

First Service Credit Union is a Houston-based financial institution dedicated to providing financial services that enhance our members' lives. As a not-for-profit financial cooperative, we are passionate about delivering an outstanding member experience. With a positive work environment and friendly atmosphere, employment with First Service is not just a job, but a career.

2020 Houston Top Workplace

Certified Great Place to Work

Our people are our culture — and our success. We know supporting the entire person is essential to making an employee great. And we're proud that our employees think the same of us. Our employees have voted us one of Houston's Top Workplaces for seven years in a row. Why do our employees love working at First Service? For starters, we're dedicated to putting people first — whether it's the member in front of us or our colleagues who work around us.

Great Benefits

We support our employees by providing benefits that help them through various life stages.

    Generous Health Insurance Plans including Medical, Dental, and Vision

    HealthiestYou™ Remote Physician Access

    Pre-Tax Flexible Spending Accounts

    Employer Paid Life Insurance and Disability Benefits with Optional Additional Coverage

    401(k) Retirement Plan with up to 6% Matching

    Unum Work-Life Balance Employee Assistance Program

    Paid Volunteer Time

    Educational Assistance and Tuition Reimbursement

    Discounted Credit Union Financial Products

Job Opportunities

To maintain, modify and test changes to existing software programs and products. Uses object-oriented design methodologies and product specifications to develop and enhance software products, components or modules. Train and mentor Developers on all aspects of the system architecture.

Experience: Three years to five years of similar or related experience.

Education: Equivalent to a college degree, in the field of Computer Science (BS or BA in a relevant field), or related professional work experience.

Interpersonal Skills: A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Ability to prioritize and manage multiple tasks across multiple projects concurrently. Apt to teach, train, and mentor other Developers.

VP of Sales is a leadership role within eCU Technology.  This role will evolve as sales revenues hit targets.  This role will begin as a selling VP, similar to a startup-like company.  Once sales metrics and goals are achieved, additional sales personnel will be hired.  This role is required to supervise direct reports and develop/execute strategy to meet the organizational sales goals.  This role is responsible for setting up sales systems and structures, sales strategy, executing sales strategy, mentoring sales team, and ensuring the sales organization achieves its goals.  This will include supporting all sales efforts during the sales cycle. 

Experience: Five years to eight years of similar or related experience.

Education: (1) A bachelor's degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g. information technology certifications in lieu of a degree).

Interpersonal Skills: Ability to work with prospects and convince them to make an investment in a product offered by a technology company smaller than the competition. 

Other Skills:

The ability to listen to the client, share ideas, and not afraid of being told no.
The ability to adapt to change.

Ability to recruit talented sales personnel
Be articulate and a good communicator.  Ability to discuss difficult topics in a positive light and constantly build the relationship.

Reporting to the VP of Marketing, the Digital Marketing Coordinator contributes to the planning, design, and
execution of all digital marketing strategies that support the objectives and goals set by Senior Management.
This person will provide a positive, ongoing, intuitive experience that increases engagement, strength of brand
among financial service providers, resulting in lead conversions across all product lines. Multiple data and
analytic platforms will guide efforts. Serves as a champion for First Service's workplace culture.

Experience: Three or more years with digital marketing experience in a professional setting.

Education: A Bachelor’s degree in Marketing or a related field is required.

Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves much
personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

Role:
To preserve the credit union's assets by controlling delinquent loan accounts, collecting delinquent loan
payments and/or recovering collateral.

Essential Functions & Responsibilities:
50% - Contacts delinquent accounts by phone and mail; takes appropriate action to bring current.
30% - Analyzes financial situation of delinquent borrowers; makes recommendations to repossess
collateral when other arrangements to bring the loan current are unsuccessful.
10% - Maintains accurate files and reports on all collections activity.
5% - Informs management of trends in loan underwriting contributing to delinquent/charged-off loans.
5% - Perform other job duties as assigned.

Performance Measurements:
1. To maintain accurate and complete records of all collection and recovery activity.
2. To ensure that collection activity is both within credit union policy and all relevant regulations.
3. To identify and inform management of potential underwriting problems.
4. Keep updated and educated in all areas relating to loans, law changes, collection practices, and any other
areas that would enhance the Loan Department.
5. To provide friendly, professional and accurate service and support to all members and associates.

Knowledge and Skills:
Experience - Three years experience in a related field with equal responsibilities is acceptable. Formal
training should be supplemented with continuing education.
Education - A high school education or GED. Must be knowledgable of Bank Secrecy Act and Anti-Money Laundering regulations and requirements.
Interpersonal Skills - A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Work may involve motivating, influencing or training others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.

Role:
The Communications Coordinator works within the marketing department to develop and deliver creative and succinct messaging for web, print, email, social media, marketing projects, and other deliverables to achieve organizational goals. This position will contribute to the strategic vision as the brand voice across all channels by delivering concise and effective content with a keen editorial eye. This position will work on or touch every communication that marketing produces and delivers.

Essential Functions & Responsibilities:
25% - Develops concepts and content for a wide variety of projects, including webpage copy, print and digital materials, social media, email marketing, articles, scripts, video, and other marketing collateral and campaigns.

25% - Identifies and sets project goals, collaborates with creative team to develop the project from inception to deployment within timeline parameters. Reviews the final work to ensure it is accurate and within brand guidelines.

20% - Manages social media schedule and content. Ensures posts are timely, relevant, effective, and accurate. Works with creative team to source images and video as needed. Able to produce and post social media using design templates. Assist with scheduling and updating previously published emails.

15% - Stay up to date on relevant trends that influence our industry, target audiences and personas.
Ensure our communication strategies are hitting the mark; make adjustments as necessary.

10% - Reviews, proofreads, and edits completed work by others on the marketing team.

5% - Performs other job related duties as assigned.

Performance Measurements:
1. Meet or exceed the credit union's planned market share, assets, loans, and other product/service
objectives as stated in the business plan.

2. Accomplish all assigned projects in accordance with applicable credit union policy and procedures
as well as any state and federal rules and regulations, keeping management informed of any problematic areas.

3. Ensure all marketing initiatives and communications are accurate, timely and within brand guidelines.

4. Reinforce company culture, providing, accurate service and support to all members and associates.

5. Analyzing large amounts of information and distill key points.

Knowledge and Skills:
Experience: Three years to five years of similar or related experience.

Education: A bachelor's degree in English, Journalism, Marketing or Communications

Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills:
- Excellent writing, editing, and proofreading skills with an eye for detail, language, flow and grammar.
- Proven knowledge of communications and marketing ethics and best practices.
- Requires creativity and a proven ability to demonstrate brand voice.
- Able to work on multiple projects with different objectives simultaneously.
- Strong interpersonal and verbal communication skills.
- Requires a high level of problem solving capabilities as well as curiosity, self-motivation and adaptability.
- Able to incorporate search engine strategies (SEO) in writing to maximize website visibility in search results.
- Requires strong work ethics and the ability to work with a fast-paced team.
- Ability to work independently with little supervision.
- Requires excellent time management skills and the ability to schedule work activities so deadlines are met and goals are accomplished in a timely and organized manner.
- Requires the ability to build strong relationships both inside and outside the credit union.
- Requires proficiency in Microsoft Office Suite.
- Experience managing social media is preferred.
- Must be passionate about personal growth and learning.

This position delivers superior service to First Service members at all times. The ideal candidate will present a positive, efficient and professional front line atmosphere; leaving the member with the feeling they are our number one priority. He or she should treat all internal and external members with respect and courtesy.

Experience: Up to six months of experience in the banking industry and/or cash handling experience.

Education: A high school education or GED. Must be knowledgeable of Bank Secrecy Act and Anti-Money Laundering regulations and requirements.

Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Analytical ability to quickly assess member’s financial needs and offer solutions.

 

Role:
The Junior Software Developer is involved in all areas of development from developing, testing, refining and improving solutions to requested features using current and stable technology.

Essential Functions & Responsibilities:
40% - Create and maintain reports and dashboards using a combination of Jaspersoft Report Studio, SSRS, and SQL. Reports may contain various charts, tables, conditional styling, etc. and can require incorporating data from multiple complex data sources.
25% - Get up to speed quickly on all aspects of business to better understand our data and be able to quickly provide data and reports to our stakeholders.
20% - Perform routine maintenance and troubleshooting of Java, JavaScript, and C# applications.
10% - Provide end-user support to internal users of our reports and applications.
5% - Performs other job related duties required or assigned.

Performance Measurements:
1. Create detailed and informative reports that accurately capture requested data.

2. Respond quickly to questions about reports and applications and be able to make adjustments as necessary.

3. Collaborate with other team members and departments to ensure solutions that meets the business need.

4. Apt to teach, train, and mentor other Developers.

Knowledge and Skills:
Experience Required - 1+ years of educational or professional experience using SQL for application development or report development. 1+ years of educational or professional experience developing JavaScript, Java, or C#.
Education - Equivalent to a college degree BS or BA in the field of Computer Science (or a similar field) or relevant professional work experience.
Interpersonal Skills - Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation. Promotes and displays a positive, can-do attitude.
Other Skills - The ability to prioritize and manage multiple tasks across multiple projects concurrently. Apt to teach, train, and mentor other Developers. Willing to learn new skills as required for accomplishing responsibilities. Effective written and oral communication skills.

Physical Requirements
While performing the duties of the job, the employee is regularly required to :
- Position self to move about the work area
- Reach, grab, sort
- Communicate in person and via telephone with others
- Identify and recognize small font communication
- Ability to transport a minimum of 10 pounds

Role:The Marketing Coordinator develops and implements strategic marketing plans to promote eCU Technologies, a company owned and affiliated with First Service Credit Union. This position assists in the project creation, management, and final production of marketing deliverables that achieve the organizational goals for these companies. Serves as a champion for First Service's workplace culture.

Essential Functions & Responsibilities:
30% - Executes the strategic direction for eCU Technology, a company owned and affiliated with First Service. Understand organizational goals and establish a plan to achieve them: identifies the project goals, create a project brief and timeline, manages the project, ensures the project is on time, and measures the results to ensure that the project met the original goal(s). Provide weekly status updates to Marketing Manager and eCU Technology team.

20% - Manage ongoing campaigns for eCU Technology which include obtaining data for B2B target audiences, data validation and results tracking for direct mail, email, and digital campaigns.

15% - Assists with creative development of all marketing assets and reviews content to ensure accuracy. Assets include flyers, brochures, direct mail, email, digital ads, video, press releases, articles and client/member communications.

15% - Oversee the social media schedule and content for eCU Technology. Ensures posts are timely, relevant, effective, and accurate. Works with creative team to produce images and video as needed.

15% - Works closely with eCU Technology to prepare for tradeshows. Establish an event calendar, coordinate with organizers, set expectations, plan and source what will be needed, ensure the sales team has the best booth possible and ample marketing materials for leads and make the sale. Attends tradeshows as needed.

5% - Performs other job related duties as assigned.

Performance Measurements:
1. Meet or exceed the credit union's planned market share, assets, loans, and other product/service
objectives as stated in the business plan.

2. Accomplish all assigned projects in accordance with applicable credit union policy and procedures
as well as any state and federal rules and regulations, keeping management informed of any
problematic areas.

3. Ensure all marketing initiatives and communications (such as brochures, website, signs, and billboards) are accurate, timely and within budget guidelines.

4. Reinforce company culture, providing, accurate service and support to all members and associates.

5. Analyzing large amounts of information and distill key points.

Knowledge and Skills:
Experience: Three years to five years of similar or related experience.

Education: Equivalent to a college degree (BS or BA in a relevant field).

Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

Other Skills:
- Require strong written and verbal communication skills.
- Requires the ability to build strong relationships both inside and outside the credit union.
- Requires a high level of problem solving capabilities as well as curiosity, self-motivation and adaptability.
- Requires creativity and innovation for finding new and more efficient ways of doing things.
- Requires excellent time management skills and the ability to schedule work activities so deadlines are met and goals are accomplished in a timely and organized manner.
- Requires exceptional attention to detail.
- Requires strong work ethics and the ability to work with a fast-paced team.
- Experience managing social media is preferred.
- Must be passionate about personal growth and learning.

Role:
Provide support and assistance to members and non-members with the intention of creating an engaged member. Responsible for opening new memberships for non-members who are working with the Centralized Sales Department, Mortgage Department, Indirect, or other area that is helping the potential member secure a loan. Also responsible for making outbound calls to current members with the purpose of generating additional deposit products and an overall more engaged member.

Essential Functions & Responsibilities:
30% - Support Centralized Sales, Indirect, Mortgage Department and other lending areas in onboarding all new members. Responsible for explaining the benefits of First Service checking accounts, debit cards and other deposit related products.
20% - Actively educate and inform members on all credit union products and actively cross-sell all products/services to meet monthly production goals. Assist member(s) with account inquiries in a timely and accurate manner and perform all functions associated with account maintenance as requested including but not limited to personal and account data changes, address changes, and account closures.
20% - Responsible for ensuring compliance issues are properly administered in the member services area.
15% - Resolve and follow-up on member complaints and issues to ensure the highest quality member service.
10% - Provide accurate, courteous, friendly, timely, and professional service to all members and potential members. Answering telephone immediately and responding to correspondence within one business day.
5% - Performs other job related duties required or assigned.

Performance Measurements:
1. Accurately and efficiently open up memberships for non-members and begin to establish relationships with members to increase core deposits.

2. Possess and maintain knowledge of all credit union products, services, policies and procedures so that they can be effectively communicated to the employees and members.

3. Making outbound sales calls via the credit union’s CRM platform.

4. Provide financial information to members and potential members either by mail, telephone, or email.

5. Must have excellent communication skills with managers, co-workers, subordinates and members.

Knowledge and Skills:
Experience Required - One year to three years of similar or related experience.
Education - (1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program.
Interpersonal Skills - Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Other Skills - Customer service skills. Detail-oriented. Multi-tasking. Require strong written and verbal communication skills. Requires the ability to build strong relationships both inside and outside the credit union. Requires a high level of problem solving capabilities as well as curiosity, self-motivation and adaptability. Requires creativity and innovation for finding new and more efficient ways of doing things. Requires excellent time management skills and the ability to schedule work activities so deadlines are met and goals are accomplished in a timely and organized manner. Requires exceptional attention to detail. Requires strong work ethics and the ability to work with a fast-paced team.

Physical Requirements
While performing the duties of the job, the employee is regularly required to :
- Position self to move about the work area
- Reach, grab, sort
- Communicate in person and via telephone with others
- Identify and recognize small font communication
- Ability to transport a minimum of 10 pounds

Work Environment
Traditional Branch Office Environment

This position accommodates member needs via telephone, fax, and live chat request including loans and account services. As well as cross selling of First Service products and services.

Experience: Minimum two years call center experience, preferably in a credit union environment

Education: A high school education or GED. Must be knowledgeable of Bank Secrecy Act and Anti-Money Laundering regulations and requirements.

Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

This position provides the Branch Manager with support, assistance and leadership regarding all aspects of branch operations to ensure superior service is provided to all internal and external members. Assure the financial service needs of each member are promptly, accurately, and courteously fulfilled.

  • Responsible for the maintenance and security of the branch facility and its contents in the absence of the Branch Manager.
  • Responsible for maintaining vault and ATM cash, as well as all consigned items at the Branch.

Experience: One year to three years of similar or related experience.

Education: A high school education or GED; one to two years college preferred. Must be knowledgeable of Bank Secrecy Act and Anti-Money Laundering regulations and requirements.

Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Analytical ability to quickly assess member’s financial needs and offer solutions.

This position provides the Branch Manager with support, assistance and leadership regarding all aspects of branch operations to ensure superior service is provided to all internal and external members. Assure the financial service needs of each member are promptly, accurately, and courteously fulfilled.

  • Responsible for the maintenance and security of the branch facility and its contents in the absence of the Branch Manager.
  • Responsible for maintaining vault and ATM cash, as well as all consigned items at the Branch.

Experience: One year to three years of similar or related experience.

Education: A high school education or GED; one to two years college preferred. Must be knowledgeable of Bank Secrecy Act and Anti-Money Laundering regulations and requirements.

Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Analytical ability to quickly assess member’s financial needs and offer solutions.

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