Digital Banking FAQs

How to Use First Service Digital Banking

Getting started with First Service Digital Banking is easy. Here you can find step-by-step instructions, screenshots, and even videos to make it easy to manage your account.
Learn More about Digital Banking

Getting Started with Digital Banking

To get started with Digital Banking you will need to enroll from our website or the mobile banking app.

On a mobile device, launch the First Service app and select "Don't have an account? Enroll" at the bottom of your screen and follow the prompts.

From the FSCU.com website, click the green "Log In" button at the top right. The login screen will slide in. Then select "Don't have Digital Access? Enroll" and follow the prompts.
1. Upon the digital banking login screen, you will see three options: Join Now, Forgot Username/Password, and Enroll.
2. Select the second option, “Forgot username/Password” and follow the instructions on the following screen on how to reset your username and/or password.
Follow these steps to create a new account in First Service Digital Banking:
1. Navigate to “Add an Account” under the Accounts tab in the menu.
2. Choose the type of account you’d like to open.
3. Fund the account from your other accounts. d. Virtually sign and submit your application.
To change your username/password in digital banking, complete the following:
1. You can update your password by navigating to the “My Profile” section within the menu.
2. In order to update your username, we will have to go through additional security measures to ensure your account stays safe.
Please contact us at 713-676-7777 if you wish to update your username.
You can set up an external account by doing the following within digital banking:
1. Navigate to “Make a transfer” under the “Transfer & Pay” menu item.
2. Choose “At other banks”, and then click “Manage external accounts” next to the gear icon.
3. Enter the information for your external account and follow the instructions. It may take a few days to link an external account.
You can updated your contact information in digital banking by: 
1. Within the app, go to the bottom right-hand corner of your screen where you see four dots and it is labeled “Menu”.
2. Inside the menu, scroll to the bottom and select profile options.
3. Within profile options, you will be able to update your address, phone number, and email.
You can group accounts in digital banking by doing the following:
1. Log in to digital banking
2. Tap on Accounts at the bottom of your screen.
If you’re on desktop, tap on the Accounts tab and select Accounts Overview. You can group accounts by tapping the two horizontal lines at the bottom right corner of the accounts and dragging them to a different group.
To request an appointment within Digital Banking,
1. Log in and navigate to “Request an Appointment” under the “Connect with Us” menu item.
2. Provide the requested information and click “Confirm” to submit your request.
You can view your profile history in digital banking by:
1. Log in to digital banking
2. Tap on Menu at the bottom right of your screen.
3. Scroll down to the My Profile tab and select Profile Options.

If you’re on desktop, tap on the user icon or your name at the top right of the screen. Select Profile & Security, then tap on Event Logs. Here, you can view your profile history.
Please use the following steps to give your share or loan a nickname within digital banking:
1. Log in to digital banking
2. Tap on Accounts at the bottom of your screen. If you’re on desktop, tap on the Accounts tab and select Accounts Overview.
3. Tap on the account that you would like to give a nickname.
4. Tap on the three vertical dots and select Edit account name. Here, you can give your share or loan a nickname.
To set up alerts in First Service Digital Banking,
1. Log in and navigate to “Manage My Alerts” under the “Accounts” and then “Manage” headers in the menu.
2. Under “Security alerts”, toggle which alerts you’d like to see and what your delivery preferences are.
3. Under “Account alerts”, click on a subject to set up an alert for specific balances or transaction sizes and set your delivery preferences.
Please use the following steps to manage your CDs within digital banking:
1. Log in to digital banking
2. Tap on Menu at the bottom right of your screen.
3. Scroll down to the Manage tab and select Manage My CDs.
If you’re on desktop, tap on the Accounts tab and select Manage My CDs under Manage. Here, you can manage your CDs.
Within digital banking, you can find dividend and interest information by completing the following: 
1. Within First Service digital banking, you can view your dividends/interest information by navigating to the menu in the bottom right-hand corner of your screen.
2. Here you will go to the “Accounts” section and select the fourth option down, “Dividends & Interest”.
Here you will be able to view the dividends and interest of all your products.
Follow these steps in digital banking to view your account balances and totals:
1. Log in to digital banking
2. Tap on Accounts at the bottom of your screen.

If you’re on desktop, tap on the Accounts tab and select Accounts Overview. Here, you can select different accounts, and view account balances and totals.
You can view your transaction history in digital banking by doing the following:
1. Log in to digital banking
2. Tap on Accounts at the bottom of your screen.
If you’re on desktop, tap on the Accounts tab and select Accounts Overview. Here, you can select different accounts, and view your transaction history.
Follow these steps to view and/or redeem debit rewards within digital banking:
1. Log in to digital banking
2. Tap on Menu at the bottom right of your screen.
3. Scroll down to the My Benefits tab and select Redeem Debit Rewards.

If you’re on desktop, tap on the My Benefits tab and select Redeem Debit Rewards under My Benefits. Under Redeem Your Points for Cash, you can view your current amount of debit rewards points.

To redeem debit rewards in digital banking:
1. Choose an account to make the deposit to and
2. tap on Submit.
You have now used your points to deposit cash directly into your account.
The Personal Spending Analyzer in digital banking works by breaking up your debit and/or credit card purchases over the last 12 months into categories. These categories help to easily show how and where you are spending your money.
To find the Personal Spending Analyzer,
1.  Log into digital banking and tap on Menu.
2. Scroll down until you see the My Benefits tab.
If you’re on desktop, you can go straight to the My Benefits tab.
3. Tap on My Annual Spending. Here, you will have access to the Personal Spending Analyzer.
To set up biometric authentication, Face ID, or Touch ID for the First Service Digital Banking app you first need to login with your username and password. Then select Menu at the bottom right of your screen. At the top left of the screen, select the Gear icon. There you can enable Biometric Authentication / Face ID / Touch ID.

General Settings within Digital Banking

1. Upon the digital banking login screen, you will see three options: Join Now, Forgot Username/Password, and Enroll.
2. Select the second option, “Forgot username/Password” and follow the instructions on the following screen on how to reset your username and/or password.
To change your username/password in digital banking, complete the following:
1. You can update your password by navigating to the “My Profile” section within the menu.
2. In order to update your username, we will have to go through additional security measures to ensure your account stays safe.
Please contact us at 713-676-7777 if you wish to update your username.
You can updated your contact information in digital banking by: 
1. Within the app, go to the bottom right-hand corner of your screen where you see four dots and it is labeled “Menu”.
2. Inside the menu, scroll to the bottom and select profile options.
3. Within profile options, you will be able to update your address, phone number, and email.
To request an appointment within Digital Banking,
1. Log in and navigate to “Request an Appointment” under the “Connect with Us” menu item.
2. Provide the requested information and click “Confirm” to submit your request.
You can view your profile history in digital banking by:
1. Log in to digital banking
2. Tap on Menu at the bottom right of your screen.
3. Scroll down to the My Profile tab and select Profile Options.

If you’re on desktop, tap on the user icon or your name at the top right of the screen. Select Profile & Security, then tap on Event Logs. Here, you can view your profile history.
To set up alerts in First Service Digital Banking,
1. Log in and navigate to “Manage My Alerts” under the “Accounts” and then “Manage” headers in the menu.
2. Under “Security alerts”, toggle which alerts you’d like to see and what your delivery preferences are.
3. Under “Account alerts”, click on a subject to set up an alert for specific balances or transaction sizes and set your delivery preferences.
Within digital banking, you can find dividend and interest information by completing the following: 
1. Within First Service digital banking, you can view your dividends/interest information by navigating to the menu in the bottom right-hand corner of your screen.
2. Here you will go to the “Accounts” section and select the fourth option down, “Dividends & Interest”.
Here you will be able to view the dividends and interest of all your products.
Follow these steps to view and/or redeem debit rewards within digital banking:
1. Log in to digital banking
2. Tap on Menu at the bottom right of your screen.
3. Scroll down to the My Benefits tab and select Redeem Debit Rewards.

If you’re on desktop, tap on the My Benefits tab and select Redeem Debit Rewards under My Benefits. Under Redeem Your Points for Cash, you can view your current amount of debit rewards points.

To redeem debit rewards in digital banking:
1. Choose an account to make the deposit to and
2. tap on Submit.
You have now used your points to deposit cash directly into your account.
The Personal Spending Analyzer in digital banking works by breaking up your debit and/or credit card purchases over the last 12 months into categories. These categories help to easily show how and where you are spending your money.
To find the Personal Spending Analyzer,
1.  Log into digital banking and tap on Menu.
2. Scroll down until you see the My Benefits tab.
If you’re on desktop, you can go straight to the My Benefits tab.
3. Tap on My Annual Spending. Here, you will have access to the Personal Spending Analyzer.
To set up biometric authentication, Face ID, or Touch ID for the First Service Digital Banking app you first need to login with your username and password. Then select Menu at the bottom right of your screen. At the top left of the screen, select the Gear icon. There you can enable Biometric Authentication / Face ID / Touch ID.

Managing Your Transfers within Digital Banking

To transfer between first service accounts in digital banking, complete the following steps:
1. When in Digital banking, you will select the second option from the bottom menu on your screen labeled, “Transfer”.
2. Within the transfer section of the app, you will select the first option displayed that says “At FSCU”.
This will be how you conduct your transfers within First Service.
To transfer money to another member at First Service Credit Union within digital banking, please complete the following:
1. From the home screen, click the second icon, labeled “Transfer” at the bottom of the screen or navigate to the fifth icon on the bottom of the screen labeled “Menu”.
2. If you choose to go through the menu, scroll until you see the “Transfer” section.
3. Here click on transfer and then you can go in and select how you would like to transfer your money within First Service by selecting “Another Member”.

Transfer to a Member

  1. Log in to digital banking from a web browser.
  2. Click on “Transfers” in the primary navigation bar.
  3. Select “Transfer to Member” in the Transfers submenu.
    1. Set your transfer amount, from account, and designate the member account to which you would like to transfer funds. Select “Next” to proceed with your transfer.
    2. Review the information on the screen that follows, and if everything is correct, choose “Confirm Transfer” to complete your transfer.

 

Transfer to a Non-member

  1. Log in to digital banking from a web browser.
  2. Click on “Bill Pay” in the primary navigation bar. This will open the Bill Pay system in a new tab or window.
  3. Select Pay a Person from the menu.
  4. From there, choose whether you would like to send the person an electronic payment or a check through one of the following methods:
    1. Email or Text Message – you enter the recipient’s email or phone number, and they will receive a message prompting them to provide their routing and account number. Then, they will receive an electronic payment within 1-2 business days.
    2. Direct Deposit – you enter the recipient’s routing and account number, and they will receive an electronic payment within 1-2 business days.
    3. Check – you provide the recipient’s account number, and they will be mailed a check within 5-7 business days.
  5. Follow the prompts for the chosen method to enter the required recipient information.
Please use the following steps within digital banking to set up an external transfer account:
1. Log in to digital banking
2. Tap on Transfer at the bottom of your screen.
If you’re on desktop, tap on the Transfer & Pay tab and select Transfers. Under "My Accounts", tap on "At Other Banks".
3. Under From and To, where you would select accounts for transfer, tap on the gear icon with the text Manage external accounts. Here, you can link and set up an external transfer account.
To transfer from an external account in digital banking, complete the following steps:
1. When in Digital banking, you will select the second option from the bottom menu on your screen labeled, “Transfer”.
2. Within the transfer section of the app, you will select the second option displayed that says “At other banks”. This will be how you conduct your transfers outside of First Service.
  1. Log in to digital banking.
  2. Click on “Loans.”
  3. Click on “Loan Advance.”
  4. Choose the line of credit you would like to transfer from, the account you would like to transfer to which accounts you would like to transfer between, what amount you would like to transfer, and set the appropriate frequency. Click “Next” to proceed with your transfer.
  5. Review the information on the screen that follows, and if everything is correct, choose “Confirm Transfer” to complete your transfer.
To conduct a wire transfer within digital banking, complete the following: 
1. Within digital banking, navigate to the fifth button at the bottom of your screen labeled “Menu”.
2. From inside the menu, scroll down to the “transfer” section. Here you will see the option to Wire Money.
3. Select “Wire Money” and you will be brought to a new page where you will enter the beneficiary information.
4. Continue with the process until the wire submission is complete.

To receive a wire sent to your First Service account, the sender will need the following information:

  • Our routing number: 313090561
  • The receiving 13-digit account number
  • The name of the person receiving the funds
  • Our name and address:

First Service Credit Union

16430 Park Ten Place

Houston, TX 77084

Incoming wires are processed throughout the day until 5:00 p.m. CT each business day.

To make a transfer from your loan of credit to a First Service account in online banking, select Make an Advance from a Line of Credit under the Loans tab.

You can also make an advance by visiting one of our convenient locations, or by calling the Member Service Center at 713-676-7777 or 800-678-5197.

To schedule a transfer and/or cancel a transfer within digital banking, you will need to do the following: 
1. log in to digital banking
2. tap on Transfer at the bottom of your screen.
If you’re on desktop, tap on the Transfer & Pay tab and select Transfers. Choose how you want to make the transfer. As you fill out the transfer form, you will come to a dropdown titled "When to send the money?" Here, you can schedule the transfer for a later date or schedule a recurring transfer.

1. Log in to digital banking
2. tap on Menu at the bottom right of your screen. 
3. Scroll down to the Transfer tab and select Scheduled Transfers.
f you’re on desktop, tap on the Transfer & Pay tab and select Scheduled Transfers. Here, you can tap on any scheduled transfers you have made and either edit or delete the transfer.
Please follow these steps on how to use Bill Pay in digital banking:
1. Log in to digital banking
2. Tap on Menu at the bottom right of your screen.
3. Scroll down to the Pay tab and select Bill Pay.

If you’re on desktop, tap on the Transfer & Pay tab and select Bill Pay under Pay. Here, you can get started with Bill Pay and pay bills online with instant access anytime, anywhere.
A way for you to be notified that your account has been overdrawn is by setting up alerts. You can set up alerts by:
1. Logging into digital banking
2. Menu at the bottom right of your screen.
3. Scroll down to the Manage tab and select Manage My Alerts.
If you’re on desktop, tap on the Accounts tab and select Manage My Alerts under Manage. Tap on Account alerts, then select Balance alert. Here, you can add a balance alert that notifies you when your account is overdrawn.