Grow your career with First Service Credit Union

First Service Credit Union is a Houston-based financial institution dedicated to providing financial services that enhance our members' lives. As a not-for-profit financial cooperative, we are passionate about delivering an outstanding member experience. With a positive work environment and friendly atmosphere, employment with First Service is not just a job, but a career.

Certified Great Place to Work

Our people are our culture — and our success. We know supporting the entire person is essential to making an employee great. And we're proud that our employees think the same of us. Our employees have voted us one of Houston's Top Workplaces for seven years in a row. Why do our employees love working at First Service? For starters, we're dedicated to putting people first — whether it's the member in front of us or our colleagues who work around us.

Great Benefits

We support our employees by providing benefits that help them through various life stages.

    Generous Health Insurance Plans including Medical, Dental, and Vision

    HealthiestYou™ Remote Physician Access

    Pre-Tax Flexible Spending Accounts

    Employer Paid Life Insurance and Disability Benefits with Optional Additional Coverage

    401(k) Retirement Plan with up to 6% Matching

    Unum Work-Life Balance Employee Assistance Program

    Paid Volunteer Time

    Educational Assistance and Tuition Reimbursement

    Discounted Credit Union Financial Products

Job Opportunities

Role:
To preserve the credit union's assets by controlling delinquent loan accounts, collecting delinquent loan
payments and/or recovering collateral.

Essential Functions & Responsibilities:
50% - Contacts delinquent accounts by phone and mail; takes appropriate action to bring current.
30% - Analyzes financial situation of delinquent borrowers; makes recommendations to repossess
collateral when other arrangements to bring the loan current are unsuccessful.
10% - Maintains accurate files and reports on all collections activity.
5% - Informs management of trends in loan underwriting contributing to delinquent/charged-off loans.
5% - Perform other job duties as assigned.

Performance Measurements:
1. To maintain accurate and complete records of all collection and recovery activity.
2. To ensure that collection activity is both within credit union policy and all relevant regulations.
3. To identify and inform management of potential underwriting problems.
4. Keep updated and educated in all areas relating to loans, law changes, collection practices, and any other
areas that would enhance the Loan Department.
5. To provide friendly, professional and accurate service and support to all members and associates.

Knowledge and Skills:
Experience - Three years experience in a related field with equal responsibilities is acceptable. Formal
training should be supplemented with continuing education.
Education - A high school education or GED. Must be knowledgable of Bank Secrecy Act and Anti-Money Laundering regulations and requirements.
Interpersonal Skills - A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Work may involve motivating, influencing or training others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.

Role:
Ensure all required credit union policies are in place, adequate to ensure the safeguard of the credit union assets are reviewed at the appropriate time frames. Keep apprised of al changes in current compliance requirements, new or changing regulations affecting credit union operations.

 

Essential Functions and Responsibilities:
15% - Perform duties of the Compliance and BSA Officer for the credit union

15% - Maintain the Supervisory Committee’s agenda, “Schedule of Audits and Disposition” and prepare the Supervisory Committee meeting package.

15% - Insure appropriate ELT member is diligent in resolving any exceptions or recommendations noted in the exam or audit within the 120 day period.

10% - Facilitation of all internal audits performed by the credit union’s external auditors, risk management reviews by the bonding company and any other audits performed by external individuals.

10% - Monitor the security components of the credit union’s core data processing system and any related systems to ensure the integrity of member confidential information as well as ensuring compliance with sound internal control practices.

10% - Audit various daily computer generated reports, and recently approved loans to evaluate credit analysis, loan documentation and adherence to credit union policies and procedures.

5% - Perform unexpected cash count audits at all credit union locations, including cash vaults and teller cash drawers.

5% - Audit selective data and procedures from different departments to determine the extent of compliance with established board policy, and operating procedures.

5% - Prepare and recommend to the President/CEO the necessary internal control procedures to safeguard credit union assets, and recommend changes as necessary.

5% - Monitor regulatory compliance at all branch offices including the credit union’s web site, and on-line products.

5% - Carries out supervisory responsibilities for staff in accordance with the credit union’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and solving problems.

 

Performance Measurements:
1. Keep management apprised of the following: changes in current compliance requirements, new or changing regulations affecting credit union operations.

2. Ensure all required credit union policies are in place, adequate to ensure the safeguard of the credit union assets, and are reviewed at the appropriate time frames.

3. Network with other financial professionals to keep apprised of new issues affecting fraud losses, compliance, and internal audit.

4. Act as the “Administrator” for the credit union in regards to the National Mortgage Licensing System (NMLS) Registry.

5. To maintain a highly qualified staff, sufficient to meet long-term organizational goals.

6. Accept individually accountability and responsibility for success of FSCU which includes meeting assigned goals/projects.

 

Knowledge and Skills:
Experience: 5-7 years of progressive experience in compliance/audit function within financial institution.

Education: A college degree. Must be knowledgable of Bank Secrecy Act and Anti-Money Laundering regulations and requirements. Current compliance certifications from CUNA and/or NAFCU preferred

Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

Other Skills
- Thorough knowledge of up-to-date compliance and regulatory issues involving all aspects of credit union operations.
- Strong communication and organizational skills.
- Ability to plan, and handle multiple projects simultaneously.
- Capable of exercising independent initiative and judgment.
- Must have a proactive attitude toward members, supervisors, co-workers and the credit union.
- Must be proficient in Microsoft Office products, including but not limited to Word, Excel, email and Outlook.
- Ability to travel to various branch locations as needed.
- Advanced leadership, communication, and organizational skills.
- Ability to maintain a high level of confidentiality at all times.

 

This position delivers superior service to First Service members at all times. The ideal candidate will present a positive, efficient and professional front line atmosphere; leaving the member with the feeling they are our number one priority. He or she should treat all internal and external members with respect and courtesy.

Experience: Up to six months of experience in the banking industry and/or cash handling experience.

Education: A high school education or GED. Must be knowledgeable of Bank Secrecy Act and Anti-Money Laundering regulations and requirements.

Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Analytical ability to quickly assess member’s financial needs and offer solutions.

 

This position is responsible for maintaining, modifying and testing changes to existing software programs and products using object-oriented design methodologies and product specifications to develop and enhance software products, components or modules.

Experience:  Three to Five years of similar or related experience. Strong skills in .NET web application programming, SQL database management, ASP.NET, MVC, C#, HTML5, CSS3, Web API, Entity Framework, JavaScript, JQuery, Bootstrap, and MySQL.

Education:  Bachelor’s Degree or equivalent related experience.

Interpersonal Skills:  Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

Role:
The Marketing Coordinator develops and implements strategic marketing plans to promote the credit union and its products and services. This position assists the Marketing Manager in the project creation, management, and final production of marketing deliverables that achieve the organizational goals. Also, this role fosters a strong internal culture, represents the credit union in the community, validates the data for marketing communications, and maintains and/or strengthens relationships with key Select Employee Groups.

Essential Functions & Responsibilities:
30% - Serves as a champion for First Service’s workplace culture and is a point of contact for internal clients. Manages marketing projects for First Service Credit Union and its subsidiaries. Meets with internal clients, identifies the project goals, creates a project brief and timeline, manages the project, ensures the project is on-time, reviews the final work to ensure it is accurate and within brand guidelines, and measures the results to ensure that the project met the original goal(s).

30% - Develops and maintains the public image of the credit union through partnerships, sponsorships, and community involvement. Works with existing and new Select Employee Groups to build and strengthen relationships. Works with branch managers to identify and execute strategies to be successful both inside and outside their branch. Plans, promotes, and executes company events including volunteer events, grand openings, and the annual meeting.

15% - Assists the Marketing Manager with email and social media strategies. Manages social media schedule and content. Ensures posts are timely, relevant, effective, and accurate. Works with graphic designer and creative team to produce images and video as needed. Assist with scheduling and updating emails.

10% - Assists Marketing Manager with data validation of email campaigns, direct mail marketing, and member communication.

5% - Assists the Marketing Manager with managing vendor quotes (i.e. direct mail, promotional products, and brochures) to ensure the credit union is getting the best quality and price.

5% - Assists the Marketing Manager with maintaining effective internal communications to ensure all employees are informed of marketing campaigns and objectives. Serves as a backup for maintaining the department intranet content to ensure the information is accurate and current.

5% - Performs other job related duties as assigned.

Performance Measurements:
1. Meet or exceed the credit union's planned market share, assets, loans, and other product/service
objectives as stated in the business plan.

2. Accomplish all assigned projects in accordance with applicable credit union policy and procedures
as well as any state and federal rules and regulations, keeping management informed of any problematic areas.

3. Ensure all marketing initiatives and communications (such as brochures, website, signs, and billboards) are accurate, timely and within budget guidelines.

4. Reinforce company culture, providing, accurate service and support to all members and associates.

5. Analyzing large amounts of information and distill key points.

Knowledge and Skills:
Experience: Three years to five years of similar or related experience.
Education: Equivalent to a college degree (BS or BA in a relevant field).
Other Skills
• Requires strong written and verbal communication skills.
• Requires the ability to build strong relationships both inside and outside the credit union.
• Requires a high level of problem solving capabilities as well as curiosity, self-motivation and adaptability.
• Requires creativity and innovation for finding new and more efficient ways of doing things.
• Requires excellent time management skills and the ability to schedule work activities so deadlines are met and goals are accomplished in a timely and organized manner.
• Requires exceptional attention to detail.
• Requires strong work ethics and the ability to work with a fast-paced team.
• Experience managing social media is preferred.
• Must be passionate about personal growth and learning.

Deliver superior service to the members at all times. Present a positive, efficient and professional front line atmosphere. Leave the member with the feeling they are our number one priority. Treat all internal and external members with respect and courtesy.

Efficiently and accurately handle all member transactions in person or by mail or phone including, but not limited to, deposits, withdrawals, transfers, cash advances, and exchanges of currency. Issue credit union and cashier checks, gift checks/cards, reloadable cards, etc. Responsible for balancing daily work, cash drawer, and negotiables. Also, may assist with balancing branch negotiables including but not limited to official checks, etc. Perform member account maintenance functions including personal and account data changes and account openings. Promptly answer telephone inquiries and forward calls to appropriate personnel and take accurate messages when necessary and follow up that call was returned. Knowledgeable on the features and benefits of all Credit Union products and services and determine member needs and recommend products/services based on those needs. Promote teamwork by assisting others with work when needed or when own work is completed.

 Knowledgeable on the features and benefits of all Credit Union products and services and determine member needs and recommend products/services based on those needs. Tracks progress on individual production and account cross-selling goals. Research and follow-up of member inquiries regarding credit union accounts and services in a timely manner whether in person or by mail or phone. Must be available to travel to any branch location for back-up as requested by management, as well as work on Saturdays when needed.

Knowledge and Skills:

Experience: Up to six months of experience in the banking industry and/or cash handling experience.

Education: A high school education or GED. Must be knowledgable of Bank Secrecy Act and Anti-Money Laundering regulations and requirements.

Customer service skills Detail-oriented Multi-tasked

EOE

The role of the Network Administrator is to maintain the network and system environment by identifying network and system requirements; installing upgrades and monitoring network and system performance. The Network Administrator will also be responsible for maintaining the servers, security of the network, backup and DR procedures, testing and implementation.

Essential Functions & Responsibilities:

- Maintain Credit Union’s server hardware and software including, but not limited to, Exchange, Microsoft ADDNSDHCP, VMware, Storage (SAN) and network monitoring tools.
- Maintain network communications infrastructure including switches, routers, virtual private network (VPN) systems.
- Analyzes, administers and maintains voice, video and data communication networks.
- Maintains network security and ensures compliance with security policies and procedures.
- Proactively monitors the network performance by performing network monitoring, analysis, and performance tuning; troubleshooting network problems before they become an outage.
- Responsible for backing up servers and ensuring backup integrity.
- Responsible for the replication of Servers to offsite purposes for DR purposes.
- Proactively monitor and manage the telecommunication line (T1, Ethernet) and interfaces with the vendor to ensure appropriate resolution during network outages.
- Responds to system-wide outages of any components that comprise the network computing environment (i.e. servers, network infrastructure) and restore services to operational level.
- Implement and maintain Disaster Recovery plan (DR) initiatives. Conduct DR testing at Disaster site and provide summary reports on success of such tests. Identify any deficiencies in DR recovery procedures and incorporate appropriate changes into documentation.
- Manage the network security from the Network Firewall to the access lists on the routers.
- Work with third party vendors to resolve network issues.
- Keep all the servers updated with latest security patches and software upgrades.
- Provide support for all Help Desks tickets that are generated.
- Willing to learn new technologies.
- Other job duties as assigned.

Experience: 3 years of network and server experience required. Five or more years of experience are preferred.

Education: Minimum of Bachelor’s degree in MIS, Computer Science, or equivalent work experience.

Interpersonal Skills: A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Work may involve motivating, influencing or training others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.

Role:
Serve as liaison between loan department, credit union employees and members. Provide information on loan types and credit union products to members and fellow employees.

 

Essential Functions & Responsibilities:
50% - Send and receive loan documents to/from members using the Signix tool and email.

20% - Fund all loans for assigned Sales Associates.

10% - Forward title packages to Title Clerks.

5% - Process indirect loans from Credit Human and reconcile GL monthly.

5% - Review personal and Loan Processor queues and follow up on all loans as needed to promote completed paperwork and loan funding.

5% - Complete home improvement and equity loan documents. File documents to perfect lien on home improvement/equity loans.

5% - Perform other job duties as assigned.

 

Performance Measurements:

1. Ensure accurate and timely processing of all loan documents.

2. Ensure all necessary documents are present, signed, and imaged.

3. Maintain a high quality control score.

4. To ensure member service is top priority whether internally or externally; treat members and employees professionally with courtesy and respect.

 

Knowledge and Skills:

Experience: Minimum one year operations and/or lending experience, preferably in a credit union environment.

Education: A high school education or GED. Must be knowledgable of Bank Secrecy Act and Anti-Money Laundering regulations and requirements.

Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

Other Skills: Must possess excellent verbal communication skills. Must have a proactive attitude toward members, supervisors, co-workers and the credit union. Must be proficient in Microsoft Office products, including but not limited to Word, Excel, email and Outlook. Ability to handle multiple projects simultaneously and work with limited supervision, exercising own initiative and judgment.

Physical Requirements: While performing the duties of the job, the employee is regularly required to :
-position self to move aout the work area
-reach, grab, sort
-communicate in person and via telephone with others
-identify and recognize small font communication
-abiltiy to transport a minimum of 10 pounds

EOE

To maintain, modify and test changes to existing software programs and products. Uses object-oriented design methodologies and product specifications to develop and enhance software products, components or modules.

Essential Functions & Responsibilities: 

Responsible for developing, modifying, maintaining and testing ExtJS scripts, Java batch programs, Jaspersoft reports, .NET applications, relational databases. Assists users in solving system problems and trains users in system operations. Understand assigned user departments' duties, information systems, and underlying data, and successfully design and develop procedures, reports and extracts as requested in a timely manner according to department standards. Work with various departments, gather requirements, design, implement and test UI script, batch script and/or complex applications. Provide system support services on-site and via telephone during working hours and on-call after normal working hours by responding to calls or requests timely. Develop and maintain technical skill set by staying informed about new languages, techniques and systems and make recommendations for improvements or enhancements. Research and resolve moderately complex problems on assigned applications across multi-platforms, software packages and programming languages.

Knowledge and Skills:

Experience:  Five years to eight years of similar or related experience.

Education:  A college degree.

Minimum requirements - strong skill in .NET C# web application programming and Sql database management. Experience with ExtJS, Java and Jaspersoft experience is a plus.

EOE

This position accommodates member needs via telephone, fax, and live chat request including loans and account services. As well as cross selling of First Service products and services.

Experience: Minimum two years call center experience, preferably in a credit union environment

Education: A high school education or GED. Must be knowledgeable of Bank Secrecy Act and Anti-Money Laundering regulations and requirements.

 

Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

Role

Provide support to our Commercial Lending Team in the origination, underwriting, risk management and ongoing servicing of all commercial credit relationships. This role is responsible for meticulously analyzing and spreading financial data provided by prospective borrowers and conducting a thorough due diligence investigation.

Essential Functions & Responsibilities:

45% - Collect, analyze and evaluate financial and related data to determine repayment ability and credit worthiness of loan prospects and merits of specific loan requests and/or annual reviews.
Collaborate with customers, Business development Officers and applicable third-party providers to gather all necessary information to present an accurate and complete picture of the loan presented. Recommend terms under which credit will be extended, including the costs, repayment method, collateral requirements and appropriate approval covenants, if applicable. Prepare Credit Memorandums and present loan requests to Loan Committee when applicable.

20% - Maintain up-to-date industry knowledge and train others on products, services, departmental systems and related technology. Be an "expert" regarding FSCU Loan Policies and Procedures & SBA SOP.

10% - Accountable for risk management, compliance and audit performance for area(s) of responsibility whether a supervisor, manager or individual contributor.

10% - Establishes or works with management to develop effective controls and processes to ensure risks are measured, monitored and controlled and compliance requirements are adhered to on an on-going basis.

5% - Maintain superior level of customer service with FSCU Members, Teammates and All Employees.

5% - Follow all FSCU policies and procedures to ensure compliance with applicable laws and regulations.

5% - Other job duties as assigned.

Performance Measurements;

1. The most important function of the U/W is to suitably document the findings of their investigation in a comprehensive Credit Memo, which will be presented to the First Service Credit Union (FSCU) Loan Committee for approval.

2. The U/W will also require appropriate loan covenants, which must be satisfied prior to final loan approval, and assign risk ratings in accordance with FSCU Loan Policy.

3. The U/W will support the monitoring of borrower compliance with covenants, conduct annual reviews and assist with the overall administration of credit relationships.

Knowledge and Skills:

Experience: At least three years of experience in Commercial / SBA credit administration and underwriting.
Knowledge of SBA Standard Operating Procedures and location of related reference materials.

Education: Equivalent to a college degree (BS or BA in a relevant field).

Interpersonal Skills: A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Work may involve motivating, influencing or training others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others. Professional demeanor and ability to deal effectively with people and work across departments.

Other Skills: Strong ability to analyze: 1) credit reports; 2) business and global cash flow; 3) business and personal tax returns; 4) provide an analytical interpretation of balance sheet & income statements. Excellent written and verbal communication skills. Working knowledge of Microsoft Outlook, Word and Excel. Ability to work independently and balance multiple work assignments while meeting deadlines. Highly motivated, inquisitive, detailed oriented, and adaptive to change.

Physical Requirements: While performing the duties of the job, the employee is regularly required to:
-- position his/herself to move about the work area
-- reach, grab and/or sort
-- communicate with others via the telephone and/or in person
-- identify and recognize small font communication
-- have the ability to transport a minimum of 10 pounds

EOE

This position accommodates member needs via telephone, fax, and live chat request including loans and account services. As well as cross selling of First Service products and services.

Experience: Previous remote work experience and/or contact center experience.

Education: A high school education or GED. Must be knowledgeable of Bank Secrecy Act and Anti-Money Laundering regulations and requirements.

Other: We recommend that Remote employees live within an hour drive of the main office (Park Ten & I-10) where the Service Center is located and MUST be able to attend on-site training.

Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Analytical ability to quickly assess member’s financial needs and offer solutions.

This role requires the ability to both troubleshoot (and at times) resolve issues. In the event an issue cannot be resolved, the successful applicant will be responsible for escalating the issue to our software development team. Essential Functions and Responsibilities:

To automate our testing process and to provide level 2 support for clients using our proprietary web-based software. Create and maintain automated tests, provide detailed information about internal and external issues, then log issues into our Service Desk/Ticketing Software. Test newly developed software before it is released. When issues are discovered, you will be responsible for writing detailed step-by-step information along with screenshots (or video) proving how/when the issue occurs. Capture bug defects by writing detailed information that can easily be followed by tech-savvy individuals and those who are not. Utilize established ticketing system to document and track the status of all incoming issues; coordinating details and updating our clients on the issue status until it is resolved. Provide level 2 technical support for clients who call in or those who create service desk tickets. Troubleshoot web-based software across a variety web browsers and mobile devices.

Knowledge and Skills:

Experience: 2+ years of working knowledge of C#, T-SQL, and PowerShell.

Education: Bachelor or Master Degree in Computer Science (or a similar field). A firm understanding of modern web browsers, browser add-ons, browser settings, and their supporting technology. Basic understanding of networking fundamentals (DHCP, DNS, TCP/IP, VPN, SSL, etc.). Experience supporting clients (from a technical standpoint). Ability to prioritize and manage multiple tasks across multiple projects concurrently.

EOE

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