Careers

This position accommodates member needs via telephone, fax, and live chat request including loans and account services. As well as cross selling of First Service products and services.

Experience: Previous remote work experience and/or contact center experience.

Education: A high school education or GED. Must be knowledgeable of Bank Secrecy Act and Anti-Money Laundering regulations and requirements.

Other: We recommend that Remote employees live within an hour drive of the main office (Park Ten & I-10) where the Service Center is located and MUST be able to attend on-site training.

Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Analytical ability to quickly assess member’s financial needs and offer solutions.

This position delivers superior service to First Service members at all times. The ideal candidate will present a positive, efficient and professional front line atmosphere; leaving the member with the feeling they are our number one priority. He or she should treat all internal and external members with respect and courtesy.

Experience: Up to six months of experience in the banking industry and/or cash handling experience.

Education: A high school education or GED. Must be knowledgeable of Bank Secrecy Act and Anti-Money Laundering regulations and requirements.

Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Analytical ability to quickly assess member’s financial needs and offer solutions.

This position delivers superior service to First Service members at all times. The ideal candidate will present a positive, efficient and professional front line atmosphere; leaving the member with the feeling they are our number one priority. He or she should treat all internal and external members with respect and courtesy.

Experience: Up to six months of experience in the banking industry and/or cash handling experience.

Education: A high school education or GED. Must be knowledgeable of Bank Secrecy Act and Anti-Money Laundering regulations and requirements.

Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Analytical ability to quickly assess member’s financial needs and offer solutions.

This position delivers superior service to First Service members at all times. The ideal candidate will present a positive, efficient and professional front line atmosphere; leaving the member with the feeling they are our number one priority. He or she should treat all internal and external members with respect and courtesy.

Experience: Up to six months of experience in the banking industry and/or cash handling experience.

Education: A high school education or GED. Must be knowledgeable of Bank Secrecy Act and Anti-Money Laundering regulations and requirements.

Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Analytical ability to quickly assess member’s financial needs and offer solutions.

A Residential Mortgage Loan Originator (RMLO) provides professional mortgage services to non-members related to financing the purchase of residential real estate property and the refinancing of existing mortgages secured by residential real estate property. RMLOs work independently making sales calls on Realtors, Builders, Financial Planners, or other sources other than referrals from members of CUSO Credit Union clients. Other typical referral sources, with whom a RMLO will seek to develop business relationships, include land developers, real estate attorneys, accountants, financial consultants, real estate appraisers, and banks. This is a sales position that may involve working outside the office to represent eCU at business development functions and community events; visiting the offices of the sources they have developed; and meeting with loan applicants at a location convenient for them.

Experience: Two to three years of similar or related experience. Applicants must be licensed through the state of Texas and NMLS.

Education: Must have NMLS required training. Must have either (1) a two year college degree or (2) completion of a specialized course of study at a business or trade school or (3) completion of a specialized and extensive in-house training or apprenticeship program.

Interpersonal Skills: A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) become necessary.

The role of the Client Relationship Manager is to provide direct support to eCU Technology clients and staff with a focus on pre-deployment configuration, quality assurance, and customer expectation management. The Client Relationship Manager will assist with the client onboarding process by participating in client calls and meetings and collect detailed notes, action items, next steps and ticket creation for the development team.

Experience: Minimum of Two years of new accounts experience in a financial institution.

Education: A high school education or GED or higher.

Interpersonal Skills: A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Work may involve motivating, influencing or training others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.

A Residential Mortgage Loan Originator (RMLO) provides professional mortgage services to members related to financing the purchase of residential real property and the refinancing of existing mortgages secured by residential real property. RMLOs work independently making sales calls on existing and potential member referral sources. Typical referral sources, with whom an RMLO will seek to develop business relationships, including Realtors, home builders, land developers, real estate attorneys, accountants, financial consultants, real estate appraisers, and credit union employees. This is a sales position that may involve working outside the office to represent eCU at business development functions and community events; visiting the offices of member referral sources; and meeting with loan applicants at a location convenient for them.

Experience: One year to three years of similar or related experience.

Education: (1) A two year college degree or (2) Completion of a specialized course of study at a business or trade school or (3) Completion of a specialized and extensive in-house training or apprenticeship program.

Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

The role of the Network Administrator is to maintain the network and system environment by identifying network and system requirements; installing upgrades and monitoring network and system performance. The Network Administrator will also be responsible for maintaining the servers, security of the network, backup and DR procedures, testing and implementation.

Experience: 3 years of network and server experience required. Five or more years of experience are preferred.

Education: Minimum of Bachelor’s degree in MIS, Computer Science, or equivalent work experience.

Interpersonal Skills: A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Work may involve motivating, influencing or training others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.

This position accommodates member needs via telephone, fax, and live chat request including loans and account services. As well as cross selling of First Service products and services.

Experience: Minimum two years call center experience, preferably in a credit union environment

This position delivers superior service to the members at all times in both new accounts and loan processing areas while presenting a professional front line atmosphere,leaving the member with the feeling that they are our number one priority as well as treating all internal and external members with respect and courtesy.

Experience: A minimum of one to two years new accounts or loan processing experience at a credit union or other financial institution. A minimum of six months sales or other retail customer service experience.

Education: A high school education or GED. Must be knowledgeable of Bank Secrecy Act and Anti-Money Laundering regulations and requirements.

Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

The role of the Credit Analyst is to review consumer loan applications and make sound lending decisions according to credit union lending policies. The analyst will also provide guidance to the Sales Associates and Loan Processors on underwriting guidelines.

Experience: A minimum of three years of lending background in a financial institution or related field.
Must be knowledgeable of Bank Secrecy Act, Anti-Money Laundering Regulations, Fair Credit Reporting ACT, Equal Credit Opportunity Act, OFAC, and be familiar with Fair Lending Laws and Regulations.

Education: Equivalent to a college degree (BS or BA in a relevant field).

Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Analytical ability to quickly assess member’s financial needs and offer solutions.