Careers

To direct, provide general direction, team leadership, support, and operational management for a branch office to meet credit union goals. Assist with the development, modification and implementation of procedures for daily branch operations. Assure the financial service needs of each member are promptly, accurately, and courteously fulfilled. Responsible for the maintenance and security of the branch facility and its contents.

Essential Functions & Responsibilities:

Responsible for overall branch performance regarding staff production and positive financial results. Actively pursue new business opportunities in the community, give presentations, and develop new member relationships. Participate in community activities, events and functions to further the strategic business plan of the credit union. Responsible for developing and implementing individual staff goals, based on branch goals and overall credit union strategic plan, and motivating staff to attain the goals set by senior management. Responsible for being knowledgeable in all areas of branch and lending operations and remaining current on all credit union products and services. Maintain operational compliance with all credit union procedures, policies, governing regulations and codes, and internal controls including maintaining proper cash limits. Must be available to travel to any branch location for support as requested by management, as well as work on Saturdays when scheduled.

Experience: Two years to five years of similar or related experience. Minimum five (5) years experience in a full service financial institution or other retail customer service profession with exposure to a variety of programs/products. Three to five years lending background in a financial institution or related field. Two or more years experience in developing new business or community involvement.

Education: A high school education or GED; college degree preferred. Knowledgeable of Bank Secrecy Act and Anti-Money Laundering regulations and requirements a plus.

Other Skills: The ability to speak and write clearly and effectively to achieve the desired effect in a variety of communications settings and styles. The ability to prepare and maintain confidential records and reports. The dedication to meeting the expectations and requirements of internal and external members, use feedback for continuous improvement, and develop and maintain effective relationships. The ability to generate new and unique ideas as solutions to operational or member service issues, and develop non-traditional ways of doing business. The ability to analyze statistical and financial data and present findings. Must have workable knowledge of Microsoft Office products, including but not limited to Word, Excel and Outlook. Advanced leadership, communication, and organizational skills. Ability to maintain a high level of confidentiality at all times.

EOE

Role:
An External Mortgage Loan Originator (EMLO) provides professional mortgage services to borrowers and non-members related to financing the purchase of residential real property and the refinancing of existing mortgages secured by residential real property. EMLOs work independently making sales calls on Realtors, Builders, Financial Planners, or other sources including referrals from members of FSCU clients. Other typical referral sources with whom an EMLO will seek to develop business relationships, include land developers, real estate attorneys, accountants, insurance agents, financial consultants, real estate appraisers, and banks. They will be based in a FSCU branch (to be determined). Employee will be hired as a FSCU employee and become licensed with NMLS and State of Texas within 60 days from start date.

Essential Functions & Responsibilities:
60% - Interview, process and close mortgage loans by collecting appropriate documentation from each applicant and delivering mortgage loan packages in the time frames set by management.

5% - Develops and maintains rapport with buyers in the secondary market and assists in the selling of mortgage loans in this market as stipulated by policy.

5% - Performs other job related duties as assigned.

5% - Coordinates mortgage loan training and education for the staff.

5% - Works with the marketing staff in developing mortgage loan promotions.

5% - Develop referral contacts (realtors, builders, professional and personal contacts).

5% - Maintain knowledge of available loan products, processing procedures, and underwriting and general departmental guidelines.

5% - Manage pipeline for all originated loans through closing and complete required management reports.

5% - Communicate with branches and/or applicants of providing timely updates and progress reports.

Performance Measurements:
1. Ensure the department is providing professional, timely, personal service to all members and
associates by responding to all messages and correspondence within 4 hours.
2. Develop and maintain a highly qualified staff possessing maintaining knowledge of all mortgage
products and rates both with the credit union and the industry as a whole, sufficient to meet the
daily lending demands for members.
3. Ensure all mortgage lending activity is in compliance with established policies. procedures, rules
and regulations.
4. Ensure the department meets or exceeds 100% of established goals.
5. Keep management informed regarding key operational issues affecting the department.

Knowledge and Skills:
- Experience: One year to three years of similar or related experience
- Education: NMLS required training and licensed in the state of Texas and perhaps other states as company expands.
(1) A two year college degree or (2) Completion of a specialized course of study at a business or trade school or (3) Completion of a specialized and extensive in-house training or apprenticeship program.
- Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
- Other Skills:
A. Knowledge of the secondary market and experience with first and second mortgage residential real estate lending; must have proven track record of selling and servicing loans.
B. Must have working knowledge of regulations affecting mortgage lending.
C. Must have good communication skills.
3. Must have working knowledge of Loan Origination Systems in general, as well as spreadsheets and word processing software; be able to use PC and general office equipment including 10-key calculator.
- Physical Requirements: While performing the duties of the job, the employee is regularly required to:
-position self to move about the work area
-reach, grab, sort
-communicate in person and via telephone with others
-identify and recognize small font communication
-ability to transport a minimum of 10 pounds

This position delivers superior service to First Service members at all times. The ideal candidate will present a positive, efficient and professional front line atmosphere; leaving the member with the feeling they are our number one priority. He or she should treat all internal and external members with respect and courtesy.

Experience: Up to six months of experience in the banking industry and/or cash handling experience.

Education: A high school education or GED. Must be knowledgeable of Bank Secrecy Act and Anti-Money Laundering regulations and requirements.

Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Analytical ability to quickly assess member’s financial needs and offer solutions.

This position is responsible for maintaining, modifying and testing changes to existing software programs and products using object-oriented design methodologies and product specifications to develop and enhance software products, components or modules.

Experience:  Three to Five years of similar or related experience. Strong skills in .NET web application programming, SQL database management, ASP.NET, MVC, C#, HTML5, CSS3, Web API, Entity Framework, JavaScript, JQuery, Bootstrap, and MySQL.

Education:  Bachelor’s Degree or equivalent related experience.

Interpersonal Skills:  Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

Role:
Works with all aspects of eBranch and daily operations to ensure superior service is provided to all internal and external members. Accommodate member needs via telephone, fax, email requests including loan and account services. Present a positive, efficient and professional environment with all member contact. Primary contact for Loan by Phone.

Essential Functions & Responsibilities:
35% - Takes members loan applications via phone or email and prepares them for review by an Underwriter. Follows up with the Underwriter to determine status. Processes approved loans and sets up date and time to close the loan and make disbursements. Refers problems that are beyond their authority to their supervisor, along with their recommendations.
25% - Answer member lending questions and provide current loan rates and NADA used car quotes to members, as well as any other information requested on credit union products and services.
20% - Communicate with members by phone, email, or fax to complete their request.
15% - Assists members with opening and closing accounts, answers questions about products and services and resolves problems that are within their authority to resolve.
5% - Maintain usage proficiency on all member-related third party systems and software including the maintenance of member records. These systems include but are not limited to member check ordering, ATM/Debit card ordering and maintenance, account and identity verification, etc.

Performance Measurements:
1. Is knowledgeable on the features and benefits of all Credit Union products and services; determines member needs and recommends products and services based on those needs.
2. Listens and engages the members financial needs, identifies opportunities for consultative selling and actively sells products and services to the members.
3. Refer and cross-sell credit union products and services in order to meet member needs and individual goals.
4. Knowledgeable and proficient in the account opening process for all deposit accounts including but not limited to savings, checking, money market, and club accounts; Also, have proficiency in identification and new account screening methods and be able to fully explain regulatory requirements on all accounts and services.
5. Knowledgeable and proficient in Certificate of Deposit and Individual Retirement Accounts (IRAs) including opening, renewing and closing, and accurately calculating withdrawal penalties and dividend payments as appropriate.
6. Accurately and efficiently complete all member or account related forms and forward to appropriate department for action and/or filing.
7. Possess complete and accurate knowledge of all credit union products, services, policies and procedures.
8. Must be available to assist the Call Center or eServices for back-up as requested by management, as well as work on Saturdays when needed.
9. Respond to all correspondence within one day.

Knowledge and Skills:
- Experience: A minimum of one to two years new accounts or loan processing experience at a credit union or other financial institution.
- Education: A high school education or GED. Must be knowledgable of Bank Secrecy Act and Anti-Money Laundering regulations and requirements.
- Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
- Other Skills: 
• Focus on serving the member, gaining the member’s respect and trust, and always acting with the member in mind.
• Analytical ability to quickly assess member’s financial needs and offer solutions with excellent product and service sales skills.
• Intermediate computer skills including experience with Microsoft Office products, including but not limited to Word, Excel, email and Outlook.
• Ability to learn and use the credit union PC hardware and software.
• Proficient in English grammar and spelling with excellent oral and written communications.
• Willingness to attend training seminars and meetings outside normal working hours.
• Must have a proactive and positive attitude toward members, supervisors, co-workers and the credit union.

Deliver superior service to the members at all times. Present a positive, efficient and professional front line atmosphere. Leave the member with the feeling they are our number one priority. Treat all internal and external members with respect and courtesy.

Efficiently and accurately handle all member transactions in person or by mail or phone including, but not limited to, deposits, withdrawals, transfers, cash advances, and exchanges of currency. Issue credit union and cashier checks, gift checks/cards, reloadable cards, etc. Responsible for balancing daily work, cash drawer, and negotiables. Also, may assist with balancing branch negotiables including but not limited to official checks, etc. Perform member account maintenance functions including personal and account data changes and account openings. Promptly answer telephone inquiries and forward calls to appropriate personnel and take accurate messages when necessary and follow up that call was returned. Knowledgeable on the features and benefits of all Credit Union products and services and determine member needs and recommend products/services based on those needs. Promote teamwork by assisting others with work when needed or when own work is completed.

 Knowledgeable on the features and benefits of all Credit Union products and services and determine member needs and recommend products/services based on those needs. Tracks progress on individual production and account cross-selling goals. Research and follow-up of member inquiries regarding credit union accounts and services in a timely manner whether in person or by mail or phone. Must be available to travel to any branch location for back-up as requested by management, as well as work on Saturdays when needed.

Knowledge and Skills:

Experience: Up to six months of experience in the banking industry and/or cash handling experience.

Education: A high school education or GED. Must be knowledgable of Bank Secrecy Act and Anti-Money Laundering regulations and requirements.

Customer service skills Detail-oriented Multi-tasked

EOE

The role of the Network Administrator is to maintain the network and system environment by identifying network and system requirements; installing upgrades and monitoring network and system performance. The Network Administrator will also be responsible for maintaining the servers, security of the network, backup and DR procedures, testing and implementation.

Essential Functions & Responsibilities:

- Maintain Credit Union’s server hardware and software including, but not limited to, Exchange, Microsoft ADDNSDHCP, VMware, Storage (SAN) and network monitoring tools.
- Maintain network communications infrastructure including switches, routers, virtual private network (VPN) systems.
- Analyzes, administers and maintains voice, video and data communication networks.
- Maintains network security and ensures compliance with security policies and procedures.
- Proactively monitors the network performance by performing network monitoring, analysis, and performance tuning; troubleshooting network problems before they become an outage.
- Responsible for backing up servers and ensuring backup integrity.
- Responsible for the replication of Servers to offsite purposes for DR purposes.
- Proactively monitor and manage the telecommunication line (T1, Ethernet) and interfaces with the vendor to ensure appropriate resolution during network outages.
- Responds to system-wide outages of any components that comprise the network computing environment (i.e. servers, network infrastructure) and restore services to operational level.
- Implement and maintain Disaster Recovery plan (DR) initiatives. Conduct DR testing at Disaster site and provide summary reports on success of such tests. Identify any deficiencies in DR recovery procedures and incorporate appropriate changes into documentation.
- Manage the network security from the Network Firewall to the access lists on the routers.
- Work with third party vendors to resolve network issues.
- Keep all the servers updated with latest security patches and software upgrades.
- Provide support for all Help Desks tickets that are generated.
- Willing to learn new technologies.
- Other job duties as assigned.

Experience: 3 years of network and server experience required. Five or more years of experience are preferred.

Education: Minimum of Bachelor’s degree in MIS, Computer Science, or equivalent work experience.

Interpersonal Skills: A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Work may involve motivating, influencing or training others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.

This position provides prompt responses to client calls and emails to the service desk with a commitment to overall client satisfaction, by gathering pertinent information related to the problem.
This role also provides support to SQA and Client team by creating tickets regarding change requests, bug fixes and also provides updates to clients on outstanding service requests.

Experience: Two years of Technical Support/Help Desk experience. Understanding of modern web browsers, browser add-ons, browser settings, and their supporting technology.

Education:A high school education or GED or higher.

Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

To maintain, modify and test changes to existing software programs and products. Uses object-oriented design methodologies and product specifications to develop and enhance software products, components or modules.

Essential Functions & Responsibilities: 

Responsible for developing, modifying, maintaining and testing ExtJS scripts, Java batch programs, Jaspersoft reports, .NET applications, relational databases. Assists users in solving system problems and trains users in system operations. Understand assigned user departments' duties, information systems, and underlying data, and successfully design and develop procedures, reports and extracts as requested in a timely manner according to department standards. Work with various departments, gather requirements, design, implement and test UI script, batch script and/or complex applications. Provide system support services on-site and via telephone during working hours and on-call after normal working hours by responding to calls or requests timely. Develop and maintain technical skill set by staying informed about new languages, techniques and systems and make recommendations for improvements or enhancements. Research and resolve moderately complex problems on assigned applications across multi-platforms, software packages and programming languages.

Knowledge and Skills:

Experience:  Five years to eight years of similar or related experience.

Education:  A college degree.

Minimum requirements - strong skill in .NET C# web application programming and Sql database management. Experience with ExtJS, Java and Jaspersoft experience is a plus.

EOE

This position accommodates member needs via telephone, fax, and live chat request including loans and account services. As well as cross selling of First Service products and services.

Experience: Minimum two years call center experience, preferably in a credit union environment

Role: To maintain the Credit Union's accounting records and reports, insuring they are in compliance with generally accepted accounting practices and credit union accounting practices.

Essential Functions & Responsibilities: Instructs or assigns work to bookkeepers, accounting clerks and other employees engaged in general accounting activities. Reviews and verifies the accuracy of journal entries and accounting classifications assigned to various records. Analyzes financial reports and records, making studies or recommendations relative to the accounting of reserves, assets and expenditures. Prepares income and balance sheet statements, consolidated statements and various other accounting statements and reports. Conducts special studies and develops or recommends accounting methods and procedures. Coordinates accounting matters with other departments and locations.

Experience: Three years to five years of similar or related experience.

Education: Equivalent to a college degree (BS or BA in a relevant field).
Must have a CPA.

Interpersonal Skills: A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Work may involve motivating, influencing or training others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.

Other Skills: A bachelor's degree in accounting and experience with automated data processing systems including PC software programs and mainframe system.

This position accommodates member needs via telephone, fax, and live chat request including loans and account services. As well as cross selling of First Service products and services.

Experience: Previous remote work experience and/or contact center experience.

Education: A high school education or GED. Must be knowledgeable of Bank Secrecy Act and Anti-Money Laundering regulations and requirements.

Other: We recommend that Remote employees live within an hour drive of the main office (Park Ten & I-10) where the Service Center is located and MUST be able to attend on-site training.

Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Analytical ability to quickly assess member’s financial needs and offer solutions.