Careers

Role: To excel in the Commercial Business Development role, you must be capable of developing new business and referral relationships through cold calling, email correspondence and/or warm leads generated by internal marketing campaigns. Ideal candidates need to be comfortable calling businesses and getting to the decision maker as well as contacting other professionals (Brokers,CPAs/Attorneys, Other Lenders, etc.) that can refer potential relationships/transactions to FSCU. Due to the loan product and sales training provided, a background in commercial lending may not be a prerequisite to excel in this position, but it will immensely help.

Essential Functions & Responsibilities: 

50% - Achieves Business Development Results: Meets or exceeds Commercial Loan growth goals by routinely converting self-sourced and qualified prospects into closed deals through consistently ethical business practices. Proactively engges potential clients/members by effectively calling on local area small businesses to discuss potential needs for FSCU Commercial Loan and/or Deposit products, sets in-person appointments to fulfill these needs and asks for the business. Manages client relationship by clearly communicating expectations regarding the full loan process from application to funding-is prepared to begin process at first meeting. Works with Commercial Department Management to set appropriate loan structure and pricing. Acts as the primary point of contact between clients and the Credit Union. Professional represents FSCU Core Values at outside events, while calling on potential members during any/all interactions with clients/partners/co-workers.

30% - Develops Outside Referral Network: Seeks out and establishes fruitful relationships with relevant outside agents to increase referral business and expands personal and FSCU reputation in the local community. Leverages these relationships to increase application volume for qualified new members and reward the referral agent with quick and timely communication. Maintain an active network for business referrals both from outside agents as well as referrals back to them. The relationship should be a mutually beneficial partnership.

15% - Relationship Management and Servicing: As needed, make follow up site visits to ensure clients' business operations and FSCU collateral are being maintained. Continue acting as the relationship point person. Address and communicate potential need for post-close financials, information and/or other documentation requirements as they present themselves.

5% - Travel to other Branch Offices as required. Performs other related duties as required.

Performance Measurements: 

1. To meet or exceed individual performance goals set by Commercial Department Management.

2. To meet all training all volunteer objectives and goals established for the year.

3. To maintain a basic understanding of Credit Union products, services, policies and procedures as well as an understanding of the credit union's mission.

4. Tom complete reports and records accurately and in a timely manner.

5. To provide friendly professional and accurate service and support to all members and associates.

Knowledge and Skills: 

Experience - Three years to five years of similar or related experience.

Education - (1) A bachelor's degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g. information technology certifications in lieu of a degree).

Interpersonal Skills - Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.

Other Skills
1. Must possess excellent communication skills.
2. Must understand and be able to demonstrate how to sell an idea or product/service.
3. Professionalism in appearance, dress and attitude is a must.

Role: 
Provide assistance in processing and maintaining all Information Systems areas, including printers, workstations, helpdesk and in-house system and network system. Assist in all aspects of end user support.

Essential Functions & Responsibilities:

• Responsible for first line of technical support for all credit union supported hardware and software.
• Ensures printers, workstations, desktop software are maintained and upgraded with the latest patches while performing system troubleshooting.
• Evaluate, procurement, and set up of new equipment.
• Provide virtual desktop support including thin clients setup (VDI) Horizon Administrator.
• Assist users with access to wireless network, VOIP telephony, and access to other network services.
• Travel to various sites to provide technical support
• Installs, configures and upgrades hardware, operating system and application software.
• Maintains software and hardware inventories for various sites, as necessary.
• Ensure all calls are logged and detailed in the incident Management ticketing system.
• Monitor Service Desk incident queue, providing the appropriate categorization and responding within SLA.
• Ensure tickets contain clear and concise details of issues and assigned to the appropriate staff for escalation.
• Strong interpersonal skills in order to work with both technical and nontechnical personnel at various levels in the organization.
• Assist in all aspects of the Network hardware and software where deemed necessary. This includes all software currently running on the Network and any future additional software support.
• Understand and comply with security support policies and procedures.
• Handle all mobile devices through MDM.

Performance Measurement:

1. To assure prompt response to and recovery from systems and network related production interruptions, across multiple hardware platforms, networks and operating systems.
2. To identify opportunities to improve services to the company and/or its customers through use of new products and technologies.
3. To anticipate system and network security/integrity risks and assure adequate safeguards.
4. To ensure that network users, user environment and directories are established, updated and maintained on a regular basis.
5. To provide friendly, professional and accurate service and support to all members and associates.

Knowledge and Skills:
Experience: Two years to three years of similar or related experience.
Must demonstrate analytical, problem solving and interpersonal skills.
Must have excellent customer service skills.
Must have competent PC skills
Familiar with VMware VDI, Thin Client, Windows 10, and Microsoft Office

Education: (1) Associate Degree or above a plus, or (2) achievement of formal certifications recognized in the industry as equivalent to a Associate Degree (e.g. information technology certifications in lieu of a degree) or relevant work experience in information technology field.

Interpersonal Skills: Work involves contact with persons beyond immediate associates regarding routine matters for the purpose of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors), requiring ordinary courtesy in providing assistance and information.

Other Skills:

1. Previous data processing experience including networks, PCs, data communications, mainframe and PC programming and data organization.
2. Technical planning, project management experience.
3. Ability to discuss technical issues effectively with other data processing professionals as well as non-technical users.
4. Demonstrated analytical and problem solving skills.
5. Ability to work and travel independently and use general office equipment.
6. Excellent analytical, interpersonal and communication skills.
7. Good working knowledge of computers and printers.
8. Self-starter that is well detailed oriented, and well organized.
9. Must possess a valid driver’s license with reliable transportation for necessary travel between credit union branches.
10. Must have a proactive attitude toward members, supervisors, co-workers and the credit union.

This position provides the Branch Manager with support, assistance and leadership regarding all aspects of branch operations to ensure superior service is provided to all internal and external members. Assure the financial service needs of each member are promptly, accurately, and courteously fulfilled.

• Responsible for the maintenance and security of the branch facility and its contents in the absence of the Branch Manager.
• Responsible for maintaining vault and ATM cash, as well as all consigned items at the Branch.

Experience: One year to three years of similar or related experience.

Education: A high school education or GED; one to two years college preferred. Must be knowledgeable of Bank Secrecy Act and Anti-Money Laundering regulations and requirements.

Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Analytical ability to quickly assess member’s financial needs and offer solutions.

Role:
Serve as liaison between loan department, credit union employees and members. Provide information on loan types and credit union products to members and fellow employees.

Essential Functions & Responsibilities:
50% - Send and receive loan documents to/from members using the Signix tool and email.

20% - Fund all loans for assigned Sales Associates.

10% - Forward title packages to Title Clerks.

5% - Process indirect loans from Credit Human and reconcile GL monthly.

5% - Review personal and Loan Processor queues and follow up on all loans as needed to promote completed paperwork and loan funding.

5% - Complete home improvement and equity loan documents. File documents to perfect lien on home improvement/equity loans.

5% - Perform other job duties as assigned.

Performance Measurements:

1. Ensure accurate and timely processing of all loan documents.

2. Ensure all necessary documents are present, signed, and imaged.

3. Maintain a high quality control score.

4. To ensure member service is top priority whether internally or externally; treat members and employees professionally with courtesy and respect.

Knowledge and Skills:

Experience: Minimum one year operations and/or lending experience, preferably in a credit union environment.

Education: A high school education or GED. Must be knowledgable of Bank Secrecy Act and Anti-Money Laundering regulations and requirements.

Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

Other Skills: Must possess excellent verbal communication skills. Must have a proactive attitude toward members, supervisors, co-workers and the credit union. Must be proficient in Microsoft Office products, including but not limited to Word, Excel, email and Outlook. Ability to handle multiple projects simultaneously and work with limited supervision, exercising own initiative and judgment.

Physical Requirements: While performing the duties of the job, the employee is regularly required to :
-position self to move about the work area
-reach, grab, sort
-communicate in person and via telephone with others
-identify and recognize small font communication
-ability to transport a minimum of 10 pounds

EOE

This position accommodates member needs via telephone, fax, and live chat request including loans and account services. As well as cross selling of First Service products and services.

Experience: Minimum two years call center experience, preferably in a credit union environment