Careers

The Assistant Branch Manager provides support, assistance and leadership regarding all aspects of branch operations to ensure superior service is provided to all internal and external members. Assist with the development, modification and implementation of procedures for daily branch operations. Assure the financial service needs of each member are promptly, accurately, and courteously fulfilled. Responsible for the maintenance and security of the branch facility and its contents in the absence of the Branch Manager.

• Support Branch Manager in all areas of branch operations, including but not limited to member services, lending, staff performance management, compliance and facilities. Perform duties of Branch Manager in their absence. Actively educate and inform members on all credit union products and actively cross-sell all products/services. Assist member(s) with transaction requests and account inquiries in a timely and accurate manner and perform all functions associated with account maintenance as requested including but not limited to personal and account data changes, address changes, and account closures. Perform regular cash audits on MSR cash drawers on a random basis as well as cash audits on vault and ATM cash, if applicable. Provide feedback to appropriate management staff on interviewing/hiring process, counseling/documenting all branch personnel performance issues and performance reviews. Resolve and follow-up on member complaints and issues to insure the highest quality member service.

Experience: One to three years of similar or related experience.

Education: A high school education or GED; One to two years of college preferred.
Must be knowledgeable of Bank Secrecy Act and Anti-Money Laundering regulations and requirements.

Interpersonal Skills: Work normally involves contacts with persons beyond immediate associates generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors) requiring ordinary courtesy in providing assistance and information.

Other Skills: The ability to speak and write clearly and effectively to achieve the desired effect in a variety of communications settings and styles. The ability to prepare and maintain confidential records and reports. Must have a workable knowledge of Microsoft Office products, including but not limited to Word, Excel and Outlook. Must have a proactive and positive attitude toward members, supervisors, co-workers and the credit union. Ability to handle multiple projects simultaneously and work with limited supervision, exercising own initiative and judgment. The ability to effectively prioritize tasks to use time efficiently and attend to a broad range of activities. Excellent knowledge of Credit Bureau Reports.

EOE

Role:
To preserve the credit union's assets by controlling delinquent loan accounts, collecting delinquent loan
payments and/or recovering collateral.

Essential Functions & Responsibilities:
50% - Contacts delinquent accounts by phone and mail; takes appropriate action to bring current.
30% - Analyzes financial situation of delinquent borrowers; makes recommendations to repossess
collateral when other arrangements to bring the loan current are unsuccessful.
10% - Maintains accurate files and reports on all collections activity.
5% - Informs management of trends in loan underwriting contributing to delinquent/charged-off loans.
5% - Perform other job duties as assigned.

Performance Measurements:
1. To maintain accurate and complete records of all collection and recovery activity.
2. To ensure that collection activity is both within credit union policy and all relevant regulations.
3. To identify and inform management of potential underwriting problems.
4. Keep updated and educated in all areas relating to loans, law changes, collection practices, and any other
areas that would enhance the Loan Department.
5. To provide friendly, professional and accurate service and support to all members and associates.

Knowledge and Skills:
Experience - Three years experience in a related field with equal responsibilities is acceptable. Formal
training should be supplemented with continuing education.
Education - A high school education or GED. Must be knowledgable of Bank Secrecy Act and Anti-Money Laundering regulations and requirements.
Interpersonal Skills - A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Work may involve motivating, influencing or training others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.

This position is responsible for maintaining, modifying and testing changes to existing software programs and products using object-oriented design methodologies and product specifications to develop and enhance software products, components or modules.

Experience:  Three to Five years of similar or related experience. Strong skills in .NET web application programming, SQL database management, ASP.NET, MVC, C#, HTML5, CSS3, Web API, Entity Framework, JavaScript, JQuery, Bootstrap, and MySQL.

Education:  Bachelor’s Degree or equivalent related experience.

Interpersonal Skills:  Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

Role:
Works with all aspects of eBranch and daily operations to ensure superior service is provided to all internal and external members. Accommodate member needs via telephone, fax, email requests including loan and account services. Present a positive, efficient and professional environment with all member contact. Primary contact for Loan by Phone.

Essential Functions & Responsibilities:
35% - Takes members loan applications via phone or email and prepares them for review by an Underwriter. Follows up with the Underwriter to determine status. Processes approved loans and sets up date and time to close the loan and make disbursements. Refers problems that are beyond their authority to their supervisor, along with their recommendations.
25% - Answer member lending questions and provide current loan rates and NADA used car quotes to members, as well as any other information requested on credit union products and services.
20% - Communicate with members by phone, email, or fax to complete their request.
15% - Assists members with opening and closing accounts, answers questions about products and services and resolves problems that are within their authority to resolve.
5% - Maintain usage proficiency on all member-related third party systems and software including the maintenance of member records. These systems include but are not limited to member check ordering, ATM/Debit card ordering and maintenance, account and identity verification, etc.

Performance Measurements:
1. Is knowledgeable on the features and benefits of all Credit Union products and services; determines member needs and recommends products and services based on those needs.
2. Listens and engages the members financial needs, identifies opportunities for consultative selling and actively sells products and services to the members.
3. Refer and cross-sell credit union products and services in order to meet member needs and individual goals.
4. Knowledgeable and proficient in the account opening process for all deposit accounts including but not limited to savings, checking, money market, and club accounts; Also, have proficiency in identification and new account screening methods and be able to fully explain regulatory requirements on all accounts and services.
5. Knowledgeable and proficient in Certificate of Deposit and Individual Retirement Accounts (IRAs) including opening, renewing and closing, and accurately calculating withdrawal penalties and dividend payments as appropriate.
6. Accurately and efficiently complete all member or account related forms and forward to appropriate department for action and/or filing.
7. Possess complete and accurate knowledge of all credit union products, services, policies and procedures.
8. Must be available to assist the Call Center or eServices for back-up as requested by management, as well as work on Saturdays when needed.
9. Respond to all correspondence within one day.

Knowledge and Skills:
- Experience: A minimum of one to two years new accounts or loan processing experience at a credit union or other financial institution.
- Education: A high school education or GED. Must be knowledgable of Bank Secrecy Act and Anti-Money Laundering regulations and requirements.
- Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
- Other Skills: 
• Focus on serving the member, gaining the member’s respect and trust, and always acting with the member in mind.
• Analytical ability to quickly assess member’s financial needs and offer solutions with excellent product and service sales skills.
• Intermediate computer skills including experience with Microsoft Office products, including but not limited to Word, Excel, email and Outlook.
• Ability to learn and use the credit union PC hardware and software.
• Proficient in English grammar and spelling with excellent oral and written communications.
• Willingness to attend training seminars and meetings outside normal working hours.
• Must have a proactive and positive attitude toward members, supervisors, co-workers and the credit union.

Deliver superior service to the members at all times. Present a positive, efficient and professional front line atmosphere. Leave the member with the feeling they are our number one priority. Treat all internal and external members with respect and courtesy.

Essential Functions & Responsibilities:

Efficiently and accurately handle all member transactions in person or by mail or phone including, but not limited to, deposits, withdrawals, transfers, cash advances, and exchanges of currency. Issue credit union and cashier checks, gift checks/cards, reloadable cards, etc. Responsible for balancing daily work, cash drawer, and negotiables. Also, may assist with balancing branch negotiables including but not limited to official checks, etc. Perform member account maintenance functions including personal and account data changes and account openings. Knowledgeable on the features and benefits of all Credit Union products and services and determine member needs and recommend products/services based on those needs. Knowledgeable on the features and benefits of all Credit Union products and services and determine member needs and recommend products/services based on those needs. Must be available to travel to any branch location for back-up as requested by management, as well as work on Saturdays when needed.

Experience: Up to six months of experience in the banking industry and/or cash handling experience.

Education: A high school education or GED. Must be knowledgable of Bank Secrecy Act and Anti-Money Laundering regulations and requirements.

Other Skills: Strong communication skills; must be detail-oriented; must be able to multi-task in a fast-paced environment.

EOE

The role of the Network Administrator is to maintain the network and system environment by identifying network and system requirements; installing upgrades and monitoring network and system performance. The Network Administrator will also be responsible for maintaining the servers, security of the network, backup and DR procedures, testing and implementation.

Essential Functions & Responsibilities:

- Maintain Credit Union’s server hardware and software including, but not limited to, Exchange, Microsoft ADDNSDHCP, VMware, Storage (SAN) and network monitoring tools.
- Maintain network communications infrastructure including switches, routers, virtual private network (VPN) systems.
- Analyzes, administers and maintains voice, video and data communication networks.
- Maintains network security and ensures compliance with security policies and procedures.
- Proactively monitors the network performance by performing network monitoring, analysis, and performance tuning; troubleshooting network problems before they become an outage.
- Responsible for backing up servers and ensuring backup integrity.
- Responsible for the replication of Servers to offsite purposes for DR purposes.
- Proactively monitor and manage the telecommunication line (T1, Ethernet) and interfaces with the vendor to ensure appropriate resolution during network outages.
- Responds to system-wide outages of any components that comprise the network computing environment (i.e. servers, network infrastructure) and restore services to operational level.
- Implement and maintain Disaster Recovery plan (DR) initiatives. Conduct DR testing at Disaster site and provide summary reports on success of such tests. Identify any deficiencies in DR recovery procedures and incorporate appropriate changes into documentation.
- Manage the network security from the Network Firewall to the access lists on the routers.
- Work with third party vendors to resolve network issues.
- Keep all the servers updated with latest security patches and software upgrades.
- Provide support for all Help Desks tickets that are generated.
- Willing to learn new technologies.
- Other job duties as assigned.

Experience: 3 years of network and server experience required. Five or more years of experience are preferred.

Education: Minimum of Bachelor’s degree in MIS, Computer Science, or equivalent work experience.

Interpersonal Skills: A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Work may involve motivating, influencing or training others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.

Role:
Serve as liaison between loan department, credit union employees and members. Provide information on loan types and credit union products to members and fellow employees.

Essential Functions & Responsibilities:
50% - Send and receive loan documents to/from members using the Signix tool and email.

20% - Fund all loans for assigned Sales Associates.

10% - Forward title packages to Title Clerks.

5% - Process indirect loans from Credit Human and reconcile GL monthly.

5% - Review personal and Loan Processor queues and follow up on all loans as needed to promote completed paperwork and loan funding.

5% - Complete home improvement and equity loan documents. File documents to perfect lien on home improvement/equity loans.

5% - Perform other job duties as assigned.

Performance Measurements:

1. Ensure accurate and timely processing of all loan documents.

2. Ensure all necessary documents are present, signed, and imaged.

3. Maintain a high quality control score.

4. To ensure member service is top priority whether internally or externally; treat members and employees professionally with courtesy and respect.

Knowledge and Skills:

Experience: Minimum one year operations and/or lending experience, preferably in a credit union environment.

Education: A high school education or GED. Must be knowledgable of Bank Secrecy Act and Anti-Money Laundering regulations and requirements.

Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

Other Skills: Must possess excellent verbal communication skills. Must have a proactive attitude toward members, supervisors, co-workers and the credit union. Must be proficient in Microsoft Office products, including but not limited to Word, Excel, email and Outlook. Ability to handle multiple projects simultaneously and work with limited supervision, exercising own initiative and judgment.

Physical Requirements: While performing the duties of the job, the employee is regularly required to :
-position self to move aout the work area
-reach, grab, sort
-communicate in person and via telephone with others
-identify and recognize small font communication
-abiltiy to transport a minimum of 10 pounds

EOE

To maintain, modify and test changes to existing software programs and products. Uses object-oriented design methodologies and product specifications to develop and enhance software products, components or modules.

Essential Functions & Responsibilities: 

Responsible for developing, modifying, maintaining and testing ExtJS scripts, Java batch programs, Jaspersoft reports, .NET applications, relational databases. Assists users in solving system problems and trains users in system operations. Understand assigned user departments' duties, information systems, and underlying data, and successfully design and develop procedures, reports and extracts as requested in a timely manner according to department standards. Work with various departments, gather requirements, design, implement and test UI script, batch script and/or complex applications. Provide system support services on-site and via telephone during working hours and on-call after normal working hours by responding to calls or requests timely. Develop and maintain technical skill set by staying informed about new languages, techniques and systems and make recommendations for improvements or enhancements. Research and resolve moderately complex problems on assigned applications across multi-platforms, software packages and programming languages.

Knowledge and Skills:

Experience:  Five years to eight years of similar or related experience.

Education:  A college degree.

Minimum requirements - strong skill in .NET C# web application programming and Sql database management. Experience with ExtJS, Java and Jaspersoft experience is a plus.

EOE

Role:
As the SBA/Commercial Loan Closer, you will be responsible for obtaining, reviewing, organizing and making decisions regarding accuracy on all appropriate paperwork and documentation in order to close and fund Commercial / SBA Loans. this position ensures loan closings are in compliance with credit policy, legal entity structures and have received appropriate loan approvals. This position requires in-depth knowledge & experience associated with regulatory compliance requirements, reviewing legal language, SBA forms & eligibility and structure of loan documentation including Loan Agreements, Financial Covenants, Subordination Agreements, Operating Agreements, Notes, Guaranty Agreements, Assignment Agreements, Deed of Trust documents, Title Insurance & Endorsements and Property/Liability Insurance documents, etc.

Essential Functions & Responsibilities:
40% - Review, approve, structure, and finalize Commercial / SBA loan documents required for all new loan requests to ensure regulatory and FSCU compliance, ensure documents are consistent with the credit approvals and credit policy, and work with the borrower, closing attorney, and Title/Escrow Company to ensure collateral liens are perfected (re-verify lien position and loan documents post-closing).

30% - Ensure required data on the borrower and loan information is accurately recorded/input into the system to generate quality loan packages. Partner with Business Development Officers and Underwriters to ensure closing documents are accurate and compliant so clients enjoy a positive closing experience.

15% - Investigate and resolve loan issues by dealing with both internal and external parties.

10% - Follow all FSCU policies and procedures and ensure compliance with applicable laws / regulations as well as all SBA guidelines. Take responsibility to seek out and stay aware of any/all compliance training to ensure you maintain an expert level knowledge of closing requirements and documentation.

5% - Other job duties as assigned.

Performance Measurements;
1. The Closer validates all loan documents meet regulatory guidelines, First Service Credit Union (FSCU) policies & procedures and SBA SOP.

2. Accurately prepares and/or validates the final closing settlement statement.

3. This is a production based role with a strong quality component and in-depth knowledge of loan documentation required to guarantee success.

4. Job requires excellent organizational and communication skills to ensure closing deadlines are met while providing high quality closing document packages.

5. Job requires the ability to work well under pressure within a limited time frame to meet service level expectations.

Knowledge and Skills:
Experience: Three years to five years of experience in a Commercial / SBA loan closing and/or funding environment. Working knowledge of SBA Standard Operating Procedures and location of related reference materials.

Education: Equivalent to a college degree (BS or BA in a relevant field).

Interpersonal Skills: A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Work may involve motivating, influencing or training others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others. Personal interactions are necessary for providing or obtaining information, building member relationships and/or soliciting cooperation.

Other Skills:
- Excellent written and verbal communication skills.
- Working knowledge of Microsoft Outlook, Word and Excel.
- Ability to evaluate documentation and make decisions.
- Ability to multi-task while still maintaining careful attention to detail.
- Ability to work independently and balance multiple work assignments while meeting deadlines.
- Professional demeanor and the ability to deal effectively with people and work across departments.

Physical Requirements:
While performing the duties of the job, the employee is regularly required to:
-- position his/herself to move about the work area
-- reach, grab and/or sort
-- communicate with others via the telephone and/or in person
-- identify and recognize small font communication
-- have the ability to transport a minimum of 10 pounds

EOE

This role requires the ability to both troubleshoot (and at times) resolve issues. In the event an issue cannot be resolved, the successful applicant will be responsible for escalating the issue to our software development team. Essential Functions and Responsibilities:

To automate our testing process and to provide level 2 support for clients using our proprietary web-based software. Create and maintain automated tests, provide detailed information about internal and external issues, then log issues into our Service Desk/Ticketing Software. Test newly developed software before it is released. When issues are discovered, you will be responsible for writing detailed step-by-step information along with screenshots (or video) proving how/when the issue occurs. Capture bug defects by writing detailed information that can easily be followed by tech-savvy individuals and those who are not. Utilize established ticketing system to document and track the status of all incoming issues; coordinating details and updating our clients on the issue status until it is resolved. Provide level 2 technical support for clients who call in or those who create service desk tickets. Troubleshoot web-based software across a variety web browsers and mobile devices.

Knowledge and Skills:

Experience: 2+ years of working knowledge of C#, T-SQL, and PowerShell.

Education: Bachelor or Master Degree in Computer Science (or a similar field). A firm understanding of modern web browsers, browser add-ons, browser settings, and their supporting technology. Basic understanding of networking fundamentals (DHCP, DNS, TCP/IP, VPN, SSL, etc.). Experience supporting clients (from a technical standpoint). Ability to prioritize and manage multiple tasks across multiple projects concurrently.

EOE