Careers

This position delivers superior service to First Service members at all times. The ideal candidate will present a positive, efficient and professional front line atmosphere; leaving the member with the feeling they are our number one priority. He or she should treat all internal and external members with respect and courtesy.

Experience: Up to six months of experience in the banking industry and/or cash handling experience.

Education: A high school education or GED. Must be knowledgeable of Bank Secrecy Act and Anti-Money Laundering regulations and requirements.

Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Analytical ability to quickly assess member’s financial needs and offer solutions.

This position is responsible for maintaining, modifying and testing changes to existing software programs and products using object-oriented design methodologies and product specifications to develop and enhance software products, components or modules.

Experience:  Three to Five years of similar or related experience. Strong skills in .NET web application programming, SQL database management, ASP.NET, MVC, C#, HTML5, CSS3, Web API, Entity Framework, JavaScript, JQuery, Bootstrap, and MySQL.

Education:  Bachelor’s Degree or equivalent related experience.

Interpersonal Skills:  Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

Role:
A Mortgage Loan Originator (MLO) provides professional mortgage services to members related to financing FSCU Real Estate products secured by primary residential property. MLOs work independently making sales calls on existing and potential member referral sources. Typical referral sources, with whom an MLO will seek to develop business relationships, include Realtors, home builders, land developers, real estate attorneys, accountants, financial consultants, real estate appraisers, and credit union employees. This is a sales position that primarily focuses on assisting members from direct leads but may also involve working outside the office to represent FSCU at business development functions and community events; visiting the offices of member referral sources; and meeting with loan applicants at a location convenient for them.

Essential Functions & Responsibilities:
65% - Interview, process, and close mortgage loans by collecting appropriate documentation from each applicant and delivering mortgage loan packages in the time frames set by management.

5% - Coordinate mortgage loan training and education for the staff.

5% - Work with the marketing staff in developing mortgage loan promotions.

5% - Develop referral contacts (realtors, builders, professional and personal contacts).

5% - Maintain knowledge of available loan products, processing procedures, and underwriting and general departmental guidelines.

5% - Manage pipeline for all originated loans through closing and complete required management reports.

5% - Communicate with branches and/or applicants of providing timely updates and progress reports.

5% - Performs other job related duties as assigned.

Performance Measurements:
1. Ensure the department is providing professional, timely, personal service to all members and associates by responding to all messages and correspondence within 24 hours.

2. Develop and maintain a highly qualified staff possessing maintaining knowledge of all mortgage
products and rates both with the credit union and the industry as a whole, sufficient to meet the
daily lending demands for members.

3. Ensure all mortgage lending activity is in compliance with established policies. procedures, rules
and regulations.

4. Ensure the department meets or exceeds 100% of established goals.

5. Keep management informed regarding key operational issues affecting the department.

Knowledge and Skills:
- Experience: One year to three years of similar or related experience

- Education: (1) A two year college degree or (2) Completion of a specialized course of study at a business or trade school or (3) Completion of a specialized and extensive in-house training or apprenticeship program.

- Interpersonal Skills: A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Work may involve motivating, influencing or training others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.

- Other Skills:
1. Knowledge of the secondary market and experience with first and second mortgage residential real estate lending; must have proven track record of selling and servicing loans.

2. Must have working knowledge of regulations affecting mortgage lending.

3. Must have good communication skills.

4. Must have working knowledge of spreadsheets and word processing software; be able to use PC and general office equipment including 10-key calculator.

The role of the Network Administrator is to maintain the network and system environment by identifying network and system requirements; installing upgrades and monitoring network and system performance. The Network Administrator will also be responsible for maintaining the servers, security of the network, backup and DR procedures, testing and implementation.

Essential Functions & Responsibilities:

- Maintain Credit Union’s server hardware and software including, but not limited to, Exchange, Microsoft ADDNSDHCP, VMware, Storage (SAN) and network monitoring tools.
- Maintain network communications infrastructure including switches, routers, virtual private network (VPN) systems.
- Analyzes, administers and maintains voice, video and data communication networks.
- Maintains network security and ensures compliance with security policies and procedures.
- Proactively monitors the network performance by performing network monitoring, analysis, and performance tuning; troubleshooting network problems before they become an outage.
- Responsible for backing up servers and ensuring backup integrity.
- Responsible for the replication of Servers to offsite purposes for DR purposes.
- Proactively monitor and manage the telecommunication line (T1, Ethernet) and interfaces with the vendor to ensure appropriate resolution during network outages.
- Responds to system-wide outages of any components that comprise the network computing environment (i.e. servers, network infrastructure) and restore services to operational level.
- Implement and maintain Disaster Recovery plan (DR) initiatives. Conduct DR testing at Disaster site and provide summary reports on success of such tests. Identify any deficiencies in DR recovery procedures and incorporate appropriate changes into documentation.
- Manage the network security from the Network Firewall to the access lists on the routers.
- Work with third party vendors to resolve network issues.
- Keep all the servers updated with latest security patches and software upgrades.
- Provide support for all Help Desks tickets that are generated.
- Willing to learn new technologies.
- Other job duties as assigned.

Experience: 3 years of network and server experience required. Five or more years of experience are preferred.

Education: Minimum of Bachelor’s degree in MIS, Computer Science, or equivalent work experience.

Interpersonal Skills: A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Work may involve motivating, influencing or training others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.

To maintain, modify and test changes to existing software programs and products. Uses object-oriented design methodologies and product specifications to develop and enhance software products, components or modules.

Essential Functions & Responsibilities: 

Responsible for developing, modifying, maintaining and testing ExtJS scripts, Java batch programs, Jaspersoft reports, .NET applications, relational databases. Assists users in solving system problems and trains users in system operations. Understand assigned user departments' duties, information systems, and underlying data, and successfully design and develop procedures, reports and extracts as requested in a timely manner according to department standards. Work with various departments, gather requirements, design, implement and test UI script, batch script and/or complex applications. Provide system support services on-site and via telephone during working hours and on-call after normal working hours by responding to calls or requests timely. Develop and maintain technical skill set by staying informed about new languages, techniques and systems and make recommendations for improvements or enhancements. Research and resolve moderately complex problems on assigned applications across multi-platforms, software packages and programming languages.

Knowledge and Skills:

Experience:  Five years to eight years of similar or related experience.

Education:  A college degree.

Minimum requirements - strong skill in .NET C# web application programming and Sql database management. Experience with ExtJS, Java and Jaspersoft experience is a plus.

EOE

This position accommodates member needs via telephone, fax, and live chat request including loans and account services. As well as cross selling of First Service products and services.

Experience: Minimum two years call center experience, preferably in a credit union environment