Careers

The Assistant Branch Manager provides support, assistance and leadership regarding all aspects of branch operations to ensure superior service is provided to all internal and external members. Assist with the development, modification and implementation of procedures for daily branch operations. Assure the financial service needs of each member are promptly, accurately, and courteously fulfilled. Responsible for the maintenance and security of the branch facility and its contents in the absence of the Branch Manager.

• Support Branch Manager in all areas of branch operations, including but not limited to member services, lending, staff performance management, compliance and facilities. Perform duties of Branch Manager in their absence. Actively educate and inform members on all credit union products and actively cross-sell all products/services. Assist member(s) with transaction requests and account inquiries in a timely and accurate manner and perform all functions associated with account maintenance as requested including but not limited to personal and account data changes, address changes, and account closures. Perform regular cash audits on MSR cash drawers on a random basis as well as cash audits on vault and ATM cash, if applicable. Provide feedback to appropriate management staff on interviewing/hiring process, counseling/documenting all branch personnel performance issues and performance reviews. Resolve and follow-up on member complaints and issues to insure the highest quality member service.

Experience: One to three years of similar or related experience.

Education: A high school education or GED; One to two years of college preferred.
Must be knowledgeable of Bank Secrecy Act and Anti-Money Laundering regulations and requirements.

Interpersonal Skills: Work normally involves contacts with persons beyond immediate associates generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors) requiring ordinary courtesy in providing assistance and information.

Other Skills: The ability to speak and write clearly and effectively to achieve the desired effect in a variety of communications settings and styles. The ability to prepare and maintain confidential records and reports. Must have a workable knowledge of Microsoft Office products, including but not limited to Word, Excel and Outlook. Must have a proactive and positive attitude toward members, supervisors, co-workers and the credit union. Ability to handle multiple projects simultaneously and work with limited supervision, exercising own initiative and judgment. The ability to effectively prioritize tasks to use time efficiently and attend to a broad range of activities. Excellent knowledge of Credit Bureau Reports.

EOE

Acts as a liaison between the Technology and the business of new systems and enhancement of existing systems. Converts functional requirements to technical requirements. Conducts advanced level business process analysis, needs assessments and preliminary cost/benefit analysis in an effort to align Technology solutions with business initiatives.

Essential Functions and Responsibilities:

Acts as a liaison between technical staff and business owners. Contributes advanced knowledge in formulating systems scope and objectives relative to the organization's business plan and user requirements, process flow definitions and functional specifications. Documents requirements and formulates test plans with QA and other partner groups prior to requesting business user testing. Coordinates with users to determine and document business and user requirements, process flow definitions, and functional specifications. Responsible for document repositories, maintenance and updates of project documentation library. Leads project team with gaining business user acceptance. Reviews progress and evaluates results for accuracy and efficiency.

Knowledge and Skills:

Experience: 5 years of relevant work experience (in addition to education requirement).

Education: Bachelor Degree (accredited) in Computer Science, MIS, Business Administration, or in lieu of degree, High School Diploma or GED (accredited) and 4 years of relevant work experience.

Demonstrates expert knowledge in working with integration and interfaces to other systems. Extensive PC software skills and experience; including Microsoft Word/Excel/Access/ Project, and other database management and reporting software Requires documentation expertise including experience creating Business Requirements, Functional and Non-Functional Requirements, Workflows, etc. Background in business process analysis, system requirements, as well as data modeling and detailed functional design.Demonstrates proficiency in documenting application specific support information (e.g. developing Frequently Asked Questions (FAQ), daily procedures, etc.) and maintaining the information on the Intranet. Experience with Agile Software Development, Continuous Delivery and DevOps practices Experience in Web, Ecommerce and Mobile technology-based projects.

EOE

Deliver superior service to the members at all times in both the new accounts and loan processing areas. Present a positive, efficient and professional front line atmosphere. Leave the member with the feeling they are our number one priority. Treat all internal and external members with respect and courtesy.

Knowledgeable on the features and benefits of all Credit Union products and services; determines member needs and recommends products and services based on those needs.  Listens and engages the members financial needs, identifies opportunities for consultative selling and actively sells products and services to the members. Refer and cross-sell credit union products and services in order to meet member needs and individual goals. Knowledgeable and proficient in the account opening process for all deposit accounts including but not limited to savings, checking, money market, and club accounts; also have proficiency in identification and new account screening methods and be able to fully explain regulatory requirements on all accounts and services. Knowledgeable and proficient in Certificate of Deposit and Individual Retirement Accounts (IRAs) including opening, renewing and closing, and accurately calculating withdrawal penalties and dividend payments as appropriate.

Knowledge and Skills:

Experience:  A minimum of one to two years new accounts or loan processing experience at a credit union or other financial institution. A minimum of six months sales or other retail customer service experience.

Education: A high school education or GED. Must be knowledgable of Bank Secrecy Act and Anti-Money Laundering regulations and requirements.

EOE

This position delivers superior service to First Service members at all times. The ideal candidate will present a positive, efficient and professional front line atmosphere; leaving the member with the feeling they are our number one priority. He or she should treat all internal and external members with respect and courtesy.

Experience: Up to six months of experience in the banking industry and/or cash handling experience.

Education: A high school education or GED. Must be knowledgeable of Bank Secrecy Act and Anti-Money Laundering regulations and requirements.

Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Analytical ability to quickly assess member’s financial needs and offer solutions.

This position delivers superior service to First Service members at all times. The ideal candidate will present a positive, efficient and professional front line atmosphere; leaving the member with the feeling they are our number one priority. He or she should treat all internal and external members with respect and courtesy.

Experience: Up to six months of experience in the banking industry and/or cash handling experience.

Education: A high school education or GED. Must be knowledgeable of Bank Secrecy Act and Anti-Money Laundering regulations and requirements.

Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Analytical ability to quickly assess member’s financial needs and offer solutions.

Deliver superior service to the members at all times. Present a positive, efficient and professional front line atmosphere. Leave the member with the feeling they are our number one priority. Treat all internal and external members with respect and courtesy.

Efficiently and accurately handle all member transactions in person or by mail or phone including, but not limited to, deposits, withdrawals, transfers, cash advances, and exchanges of currency. Issue credit union and cashier checks, gift checks/cards, reloadable cards, etc. Responsible for balancing daily work, cash drawer, and negotiables. Also, may assist with balancing branch negotiables including but not limited to official checks, etc. Perform member account maintenance functions including personal and account data changes and account openings. Promptly answer telephone inquiries and forward calls to appropriate personnel and take accurate messages when necessary and follow up that call was returned. Knowledgeable on the features and benefits of all Credit Union products and services and determine member needs and recommend products/services based on those needs. Promote teamwork by assisting others with work when needed or when own work is completed.

 Knowledgeable on the features and benefits of all Credit Union products and services and determine member needs and recommend products/services based on those needs. Tracks progress on individual production and account cross-selling goals. Research and follow-up of member inquiries regarding credit union accounts and services in a timely manner whether in person or by mail or phone. Must be available to travel to any branch location for back-up as requested by management, as well as work on Saturdays when needed.

Knowledge and Skills:

Experience: Up to six months of experience in the banking industry and/or cash handling experience.

Education: A high school education or GED. Must be knowledgable of Bank Secrecy Act and Anti-Money Laundering regulations and requirements.

Customer service skills Detail-oriented Multi-tasked

EOE

The role of the Network Administrator is to maintain the network and system environment by identifying network and system requirements; installing upgrades and monitoring network and system performance. The Network Administrator will also be responsible for maintaining the servers, security of the network, backup and DR procedures, testing and implementation.

Experience: 3 years of network and server experience required. Five or more years of experience are preferred.

Education: Minimum of Bachelor’s degree in MIS, Computer Science, or equivalent work experience.

Interpersonal Skills: A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Work may involve motivating, influencing or training others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.

This position provides prompt responses to client calls and emails to the service desk with a commitment to overall client satisfaction, by gathering pertinent information related to the problem.
This role also provides support to SQA and Client team by creating tickets regarding change requests, bug fixes and also provides updates to clients on outstanding service requests.

Experience: Two years of Technical Support/Help Desk experience. Understanding of modern web browsers, browser add-ons, browser settings, and their supporting technology.

Education:A high school education or GED or higher.

Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

To maintain, modify and test changes to existing software programs and products. Uses object-oriented design methodologies and product specifications to develop and enhance software products, components or modules.

Essential Functions & Responsibilities: 

Responsible for developing, modifying, maintaining and testing ExtJS scripts, Java batch programs, Jaspersoft reports, .NET applications, relational databases. Assists users in solving system problems and trains users in system operations. Understand assigned user departments' duties, information systems, and underlying data, and successfully design and develop procedures, reports and extracts as requested in a timely manner according to department standards. Work with various departments, gather requirements, design, implement and test UI script, batch script and/or complex applications. Provide system support services on-site and via telephone during working hours and on-call after normal working hours by responding to calls or requests timely. Develop and maintain technical skill set by staying informed about new languages, techniques and systems and make recommendations for improvements or enhancements. Research and resolve moderately complex problems on assigned applications across multi-platforms, software packages and programming languages.

Knowledge and Skills:

Experience:  Five years to eight years of similar or related experience.

Education:  A college degree.

Minimum requirements - strong skill in .NET C# web application programming and Sql database management. Experience with ExtJS, Java and Jaspersoft experience is a plus.

EOE

This position accommodates member needs via telephone, fax, and live chat request including loans and account services. As well as cross selling of First Service products and services.

Experience: Minimum two years call center experience, preferably in a credit union environment

Reporting to the Chief Administrative Officer, the Recruiter directs the full-cycle recruiting process for the credit union and its subsidiaries. Serves as a champion for First Service's workplace culture. 

Maintain job descriptions; post job openings; screen resumes and job applications; direct the selection and recruitment of employees, temporary employees, and interns; set up interview appointments; solid ability to conduct different types of interviews; provide direction to hiring managers about the interview process; administer appropriate proficiency tests to job applicants; perform reference and background checks; develop relationships with external employment sources; coordinate start dates with hiring manager and training department; create / maintain recruiting reports; conduct exit interviews.

Three or more years of recruiting experience in a professional setting. A college degree in a relevant field is required. Must maintain a high level of confidentiality at all times. Requires a high level of problem solving capabilities as well as curiosity, self-motivation and adaptability. Requires the ability to multi-task and prioritize in a deadline driven environment. Requires strong written and verbal communication skills. Requires excellent time management skills and the ability to schedule work activities so deadlines are met and goals are accomplished in a timely and organized manner. Requires exceptional attention to detail that is evident in all work. Requires strong work ethics and the ability to work with a fast-paced team. Must be passionate about your personal growth and learning.Must have a working knowledge of employment and interviewing practices.  Must have working knowledge and proficient use of Microsoft Office products, including Word, Excel, and Outlook. 

EOE

A Residential Mortgage Loan Originator (RMLO) provides professional mortgage services to members related to financing the purchase of residential real property and the refinancing of existing mortgages secured by residential real property. RMLOs work independently making sales calls on existing and potential member referral sources. Typical referral sources, with whom an RMLO will seek to develop business relationships, including Realtors, home builders, land developers, real estate attorneys, accountants, financial consultants, real estate appraisers, and credit union employees. This is a sales position that may involve working outside the office to represent eCU at business development functions and community events; visiting the offices of member referral sources; and meeting with loan applicants at a location convenient for them.

Experience: One year to three years of similar or related experience.

Education: (1) A two year college degree or (2) Completion of a specialized course of study at a business or trade school or (3) Completion of a specialized and extensive in-house training or apprenticeship program.

Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

This role requires the ability to both troubleshoot (and at times) resolve issues. In the event an issue cannot be resolved, the successful applicant will be responsible for escalating the issue to our software development team. Essential Functions and Responsibilities:

To automate our testing process and to provide level 2 support for clients using our proprietary web-based software. Create and maintain automated tests, provide detailed information about internal and external issues, then log issues into our Service Desk/Ticketing Software. Test newly developed software before it is released. When issues are discovered, you will be responsible for writing detailed step-by-step information along with screenshots (or video) proving how/when the issue occurs. Capture bug defects by writing detailed information that can easily be followed by tech-savvy individuals and those who are not. Utilize established ticketing system to document and track the status of all incoming issues; coordinating details and updating our clients on the issue status until it is resolved. Provide level 2 technical support for clients who call in or those who create service desk tickets. Troubleshoot web-based software across a variety web browsers and mobile devices.

Knowledge and Skills:

Experience: 2+ years of working knowledge of C#, T-SQL, and PowerShell.

Education: Bachelor or Master Degree in Computer Science (or a similar field). A firm understanding of modern web browsers, browser add-ons, browser settings, and their supporting technology. Basic understanding of networking fundamentals (DHCP, DNS, TCP/IP, VPN, SSL, etc.). Experience supporting clients (from a technical standpoint). Ability to prioritize and manage multiple tasks across multiple projects concurrently.

EOE

This position is responsible for maintaining, modifying and testing changes to existing software programs and products using object-oriented design methodologies and product specifications to develop and enhance software products, components or modules.

Experience:  Three to Five years of similar or related experience. Strong skills in .NET web application programming, SQL database management, ASP.NET, MVC, C#, HTML5, CSS3, Web API, Entity Framework, JavaScript, JQuery, Bootstrap, and MySQL.

Education:  Bachelor’s Degree or equivalent related experience.

Interpersonal Skills:  Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

Deliver superior service to the members at all times. Present a positive, efficient and professional front line atmosphere. Leave the member with the feeling they are our number one priority. Treat all internal and external members with respect and courtesy.

Essential Functions & Responsibilities:

Efficiently and accurately handle all member transactions in person or by mail or phone including, but not limited to, deposits, withdrawals, transfers, cash advances, and exchanges of currency. Issue credit union and cashier checks, gift checks/cards, reloadable cards, etc. Responsible for balancing daily work, cash drawer, and negotiables. Also, may assist with balancing branch negotiables including but not limited to official checks, etc. Perform member account maintenance functions including personal and account data changes and account openings. Knowledgeable on the features and benefits of all Credit Union products and services and determine member needs and recommend products/services based on those needs. Knowledgeable on the features and benefits of all Credit Union products and services and determine member needs and recommend products/services based on those needs. Must be available to travel to any branch location for back-up as requested by management, as well as work on Saturdays when needed.

Experience: Up to six months of experience in the banking industry and/or cash handling experience.

Education: A high school education or GED. Must be knowledgable of Bank Secrecy Act and Anti-Money Laundering regulations and requirements.

Other Skills: Strong communication skills; must be detail-oriented; must be able to multi-task in a fast-paced environment.

EOE

To improve overall employee effectiveness/performance through the application of individual and group training techniques and programs, consistent with the Credit Union's organizational priorities.

Essential Functions & Responsibilities:

Conducts on-the-job training, including use of computers and software; conducts training for customer service and cross-selling, compliance with applicable laws, rules and regulations, and refresher and system upgrading training. Creates curriculum for job specific training and determines instructional methods, utilizing individual training, group instructions and demonstrations, and online training. Evaluates and assists management in the design of training manuals and related materials, training classes, and training procedures as needed. Tracks the progress of trainees through routine tests, observation, and feedback from supervisors; evaluates the effectiveness of the training and ensures all employees complete annual training requirements. Completes required reports and documents; attends meetings as required. Travel to other Branch sites as required.

Experience: Three years to five years of similar or related experience.

Education: Equivalent to a college degree (BS or BA in a relevant field).

Other Skills: Must possess excellent communication skills. Must be able to operate related computer software and business equipment including 10-key, telephone, slide, film, overhead projector, and other related training aids.

EOE

Deliver superior service to the members at all times. Present a positive, efficient and professional front line atmosphere. Leave the member with the feeling they are our number one priority. Treat all internal and external members with respect and courtesy.

Essential Functions & Responsibilities:

Efficiently and accurately handle all member transactions in person or by mail or phone including, but not limited to, deposits, withdrawals, transfers, cash advances, and exchanges of currency. Issue credit union and cashier checks, gift checks/cards, reloadable cards, etc. Responsible for balancing daily work, cash drawer, and negotiables. Also, may assist with balancing branch negotiables including but not limited to official checks, etc. Perform member account maintenance functions including personal and account data changes and account openings. Knowledgeable on the features and benefits of all Credit Union products and services and determine member needs and recommend products/services based on those needs. Must be available to travel to any branch location for back-up as requested by management, as well as work on Saturdays when needed.

Experience:

Up to six months of experience in the banking industry and/or cash handling experience.

Education: A high school education or GED. Must be knowledgable of Bank Secrecy Act and Anti-Money Laundering regulations and requirements.

Other Skills:Customer service skills,detail-oriented,multi-tasked

EOE

This position provides the Branch Manager with support, assistance and leadership regarding all aspects of branch operations to ensure superior service is provided to all internal and external members. Assure the financial service needs of each member are promptly, accurately, and courteously fulfilled.

• Responsible for the maintenance and security of the branch facility and its contents in the absence of the Branch Manager.
• Responsible for maintaining vault and ATM cash, as well as all consigned items at the Branch.

Experience: One year to three years of similar or related experience.

Education: A high school education or GED; one to two years college preferred. Must be knowledgeable of Bank Secrecy Act and Anti-Money Laundering regulations and requirements.

Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Analytical ability to quickly assess member’s financial needs and offer solutions.

To direct, provide general direction, team leadership, support, and operational management for a branch office to meet credit union goals. Assist with the development, modification and implementation of procedures for daily branch operations. Assure the financial service needs of each member are promptly, accurately, and courteously fulfilled. Responsible for the maintenance and security of the branch facility and its contents.

Essential Functions & Responsibilities:

Responsible for overall branch performance regarding staff production and positive financial results. Actively pursue new business opportunities in the community, give presentations, and develop new member relationships. Participate in community activities, events and functions to further the strategic business plan of the credit union. Responsible for developing and implementing individual staff goals, based on branch goals and overall credit union strategic plan, and motivating staff to attain the goals set by senior management. Responsible for being knowledgeable in all areas of branch and lending operations and remaining current on all credit union products and services. Maintain operational compliance with all credit union procedures, policies, governing regulations and codes, and internal controls including maintaining proper cash limits. Must be available to travel to any branch location for support as requested by management, as well as work on Saturdays when scheduled.

Experience: Two years to five years of similar or related experience. Minimum five (5) years experience in a full service financial institution or other retail customer service profession with exposure to a variety of programs/products. Three to five years lending background in a financial institution or related field. Two or more years experience in developing new business or community involvement.

Education: A high school education or GED; college degree preferred. Knowledgeable of Bank Secrecy Act and Anti-Money Laundering regulations and requirements a plus.

Other Skills: The ability to speak and write clearly and effectively to achieve the desired effect in a variety of communications settings and styles. The ability to prepare and maintain confidential records and reports. The dedication to meeting the expectations and requirements of internal and external members, use feedback for continuous improvement, and develop and maintain effective relationships. The ability to generate new and unique ideas as solutions to operational or member service issues, and develop non-traditional ways of doing business. The ability to analyze statistical and financial data and present findings. Must have workable knowledge of Microsoft Office products, including but not limited to Word, Excel and Outlook. Advanced leadership, communication, and organizational skills. Ability to maintain a high level of confidentiality at all times.

EOE