Careers

To direct, provide general direction, team leadership, support, and operational management for a branch office to meet credit union goals. Assist with the development, modification and implementation of procedures for daily branch operations. Assure the financial service needs of each member are promptly, accurately, and courteously fulfilled. Responsible for the maintenance and security of the branch facility and its contents.

Essential Functions & Responsibilities:

Responsible for overall branch performance regarding staff production and positive financial results. Actively pursue new business opportunities in the community, give presentations, and develop new member relationships. Participate in community activities, events and functions to further the strategic business plan of the credit union. Responsible for developing and implementing individual staff goals, based on branch goals and overall credit union strategic plan, and motivating staff to attain the goals set by senior management. Responsible for being knowledgeable in all areas of branch and lending operations and remaining current on all credit union products and services. Maintain operational compliance with all credit union procedures, policies, governing regulations and codes, and internal controls including maintaining proper cash limits. Must be available to travel to any branch location for support as requested by management, as well as work on Saturdays when scheduled.

Experience: Two years to five years of similar or related experience. Minimum five (5) years experience in a full service financial institution or other retail customer service profession with exposure to a variety of programs/products. Three to five years lending background in a financial institution or related field. Two or more years experience in developing new business or community involvement.

Education: A high school education or GED; college degree preferred. Knowledgeable of Bank Secrecy Act and Anti-Money Laundering regulations and requirements a plus.

Other Skills: The ability to speak and write clearly and effectively to achieve the desired effect in a variety of communications settings and styles. The ability to prepare and maintain confidential records and reports. The dedication to meeting the expectations and requirements of internal and external members, use feedback for continuous improvement, and develop and maintain effective relationships. The ability to generate new and unique ideas as solutions to operational or member service issues, and develop non-traditional ways of doing business. The ability to analyze statistical and financial data and present findings. Must have workable knowledge of Microsoft Office products, including but not limited to Word, Excel and Outlook. Advanced leadership, communication, and organizational skills. Ability to maintain a high level of confidentiality at all times.

EOE

Review consumer loan applications and make sound lending decisions according to credit union policies. Provide guidance to the Loan Advisors, Financial Service Representatives and Loan Processors.

Essential Functions & Responsibilities:

Responsible for reviewing consumer loan applications, making appropriate credit decisions based on lending policy and credit worthiness. Review loan applications through our Indirect channels, and be familiar with their LOS and program guidelines. Review Home Equity and Home Improvement loans and make appropriate decisions based on lending guidelines; remain knowledgeable of the application process and products. Performance Measurements: Remain current on changes within the legal, regulatory, economic, competitive, and technology environments which may affect consumer lending program. Responsible for remaining current on Compliance courses, and having a passing grade on all examinations. Review and decision consumer direct and indirect loans, as well as home improvement and equity loans, assuring that these loans meet all requirements as outlined in credit union policy.

Knowledge and Skills:

Experience: A minimum of five years of lending background in a financial institution of related field. Formal training should be supplemented with continuing education.

Education : Equivalent to a college degree (BS or BA in a relevant field). Must be knowledgeable of Bank Secrecy Act, Anti-Money Laundering Regulations, Fair Credit Reporting ACT, Equal Credit Opportunity Act, OFAC, and be familiar with Fair Lending Laws and Regulations.

Other Skills: Knowledge of laws and regulations affecting credit union operations and loan underwriting and regulatory compliance. Ability to analyze statistical and financial data. Ability to gather, assembles, correlate, and analyze facts and develop solutions. Analyze and interpret Credit Bureau Systems. Must be proficient in Microsoft Office products, including but not limited to Word, Excel, email and Outlook.

EOE

Deliver superior service to the members at all times in both the new accounts and loan processing areas. Present a positive, efficient and professional front line atmosphere. Leave the member with the feeling they are our number one priority. Treat all internal and external members with respect and courtesy.

Knowledgeable on the features and benefits of all Credit Union products and services; determines member needs and recommends products and services based on those needs.  Listens and engages the members financial needs, identifies opportunities for consultative selling and actively sells products and services to the members. Refer and cross-sell credit union products and services in order to meet member needs and individual goals. Knowledgeable and proficient in the account opening process for all deposit accounts including but not limited to savings, checking, money market, and club accounts; also have proficiency in identification and new account screening methods and be able to fully explain regulatory requirements on all accounts and services. Knowledgeable and proficient in Certificate of Deposit and Individual Retirement Accounts (IRAs) including opening, renewing and closing, and accurately calculating withdrawal penalties and dividend payments as appropriate.

Knowledge and Skills:

Experience:  A minimum of one to two years new accounts or loan processing experience at a credit union or other financial institution. A minimum of six months sales or other retail customer service experience.

Education: A high school education or GED. Must be knowledgable of Bank Secrecy Act and Anti-Money Laundering regulations and requirements.

EOE

This position delivers superior service to First Service members at all times. The ideal candidate will present a positive, efficient and professional front line atmosphere; leaving the member with the feeling they are our number one priority. He or she should treat all internal and external members with respect and courtesy.

Experience: Up to six months of experience in the banking industry and/or cash handling experience.

Education: A high school education or GED. Must be knowledgeable of Bank Secrecy Act and Anti-Money Laundering regulations and requirements.

Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Analytical ability to quickly assess member’s financial needs and offer solutions.

This position is responsible for maintaining, modifying and testing changes to existing software programs and products using object-oriented design methodologies and product specifications to develop and enhance software products, components or modules.

Experience:  Three to Five years of similar or related experience. Strong skills in .NET web application programming, SQL database management, ASP.NET, MVC, C#, HTML5, CSS3, Web API, Entity Framework, JavaScript, JQuery, Bootstrap, and MySQL.

Education:  Bachelor’s Degree or equivalent related experience.

Interpersonal Skills:  Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

Deliver superior service to the members at all times. Present a positive, efficient and professional front line atmosphere. Leave the member with the feeling they are our number one priority. Treat all internal and external members with respect and courtesy.

Efficiently and accurately handle all member transactions in person or by mail or phone including, but not limited to, deposits, withdrawals, transfers, cash advances, and exchanges of currency. Issue credit union and cashier checks, gift checks/cards, reloadable cards, etc. Responsible for balancing daily work, cash drawer, and negotiables. Also, may assist with balancing branch negotiables including but not limited to official checks, etc. Perform member account maintenance functions including personal and account data changes and account openings. Promptly answer telephone inquiries and forward calls to appropriate personnel and take accurate messages when necessary and follow up that call was returned. Knowledgeable on the features and benefits of all Credit Union products and services and determine member needs and recommend products/services based on those needs. Promote teamwork by assisting others with work when needed or when own work is completed.

 Knowledgeable on the features and benefits of all Credit Union products and services and determine member needs and recommend products/services based on those needs. Tracks progress on individual production and account cross-selling goals. Research and follow-up of member inquiries regarding credit union accounts and services in a timely manner whether in person or by mail or phone. Must be available to travel to any branch location for back-up as requested by management, as well as work on Saturdays when needed.

Knowledge and Skills:

Experience: Up to six months of experience in the banking industry and/or cash handling experience.

Education: A high school education or GED. Must be knowledgable of Bank Secrecy Act and Anti-Money Laundering regulations and requirements.

Customer service skills Detail-oriented Multi-tasked

EOE

This position provides the Branch Manager with support, assistance and leadership regarding all aspects of branch operations to ensure superior service is provided to all internal and external members. Assure the financial service needs of each member are promptly, accurately, and courteously fulfilled.

• Responsible for the maintenance and security of the branch facility and its contents in the absence of the Branch Manager.
• Responsible for maintaining vault and ATM cash, as well as all consigned items at the Branch.

Experience: One year to three years of similar or related experience.

Education: A high school education or GED; one to two years college preferred. Must be knowledgeable of Bank Secrecy Act and Anti-Money Laundering regulations and requirements.

Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Analytical ability to quickly assess member’s financial needs and offer solutions.

Deliver superior service to the members at all times. Present a positive, efficient and professional front line atmosphere. Leave the member with the feeling they are our number one priority. Treat all internal and external members with respect and courtesy.

Essential Functions & Responsibilities:

Efficiently and accurately handle all member transactions in person or by mail or phone including, but not limited to, deposits, withdrawals, transfers, cash advances, and exchanges of currency. Issue credit union and cashier checks, gift checks/cards, reloadable cards, etc. Responsible for balancing daily work, cash drawer, and negotiables. Also, may assist with balancing branch negotiables including but not limited to official checks, etc. Perform member account maintenance functions including personal and account data changes and account openings. Knowledgeable on the features and benefits of all Credit Union products and services and determine member needs and recommend products/services based on those needs. Must be available to travel to any branch location for back-up as requested by management, as well as work on Saturdays when needed.

Experience:

Up to six months of experience in the banking industry and/or cash handling experience.

Education: A high school education or GED. Must be knowledgable of Bank Secrecy Act and Anti-Money Laundering regulations and requirements.

Other Skills:Customer service skills,detail-oriented,multi-tasked

EOE

This position provides prompt responses to client calls and emails to the service desk with a commitment to overall client satisfaction, by gathering pertinent information related to the problem.
This role also provides support to SQA and Client team by creating tickets regarding change requests, bug fixes and also provides updates to clients on outstanding service requests.

Experience: Two years of Technical Support/Help Desk experience. Understanding of modern web browsers, browser add-ons, browser settings, and their supporting technology.

Education:A high school education or GED or higher.

Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

This position accommodates member needs via telephone, fax, and live chat request including loans and account services. As well as cross selling of First Service products and services.

Experience: Minimum two years call center experience, preferably in a credit union environment

A Residential Mortgage Loan Originator (RMLO) provides professional mortgage services to members related to financing the purchase of residential real property and the refinancing of existing mortgages secured by residential real property. RMLOs work independently making sales calls on existing and potential member referral sources. Typical referral sources, with whom an RMLO will seek to develop business relationships, including Realtors, home builders, land developers, real estate attorneys, accountants, financial consultants, real estate appraisers, and credit union employees. This is a sales position that may involve working outside the office to represent eCU at business development functions and community events; visiting the offices of member referral sources; and meeting with loan applicants at a location convenient for them.

Experience: One year to three years of similar or related experience.

Education: (1) A two year college degree or (2) Completion of a specialized course of study at a business or trade school or (3) Completion of a specialized and extensive in-house training or apprenticeship program.

Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

This role requires the ability to both troubleshoot (and at times) resolve issues. In the event an issue cannot be resolved, the successful applicant will be responsible for escalating the issue to our software development team. Essential Functions and Responsibilities:

To automate our testing process and to provide level 2 support for clients using our proprietary web-based software. Create and maintain automated tests, provide detailed information about internal and external issues, then log issues into our Service Desk/Ticketing Software. Test newly developed software before it is released. When issues are discovered, you will be responsible for writing detailed step-by-step information along with screenshots (or video) proving how/when the issue occurs. Capture bug defects by writing detailed information that can easily be followed by tech-savvy individuals and those who are not. Utilize established ticketing system to document and track the status of all incoming issues; coordinating details and updating our clients on the issue status until it is resolved. Provide level 2 technical support for clients who call in or those who create service desk tickets. Troubleshoot web-based software across a variety web browsers and mobile devices.

Knowledge and Skills:

Experience: 2+ years of working knowledge of C#, T-SQL, and PowerShell.

Education: Bachelor or Master Degree in Computer Science (or a similar field). A firm understanding of modern web browsers, browser add-ons, browser settings, and their supporting technology. Basic understanding of networking fundamentals (DHCP, DNS, TCP/IP, VPN, SSL, etc.). Experience supporting clients (from a technical standpoint). Ability to prioritize and manage multiple tasks across multiple projects concurrently.

EOE