Careers

The Assistant Branch Manager provides support, assistance and leadership regarding all aspects of branch operations to ensure superior service is provided to all internal and external members. Assist with the development, modification and implementation of procedures for daily branch operations. Assure the financial service needs of each member are promptly, accurately, and courteously fulfilled. Responsible for the maintenance and security of the branch facility and its contents in the absence of the Branch Manager.

• Support Branch Manager in all areas of branch operations, including but not limited to member services, lending, staff performance management, compliance and facilities. Perform duties of Branch Manager in their absence. Actively educate and inform members on all credit union products and actively cross-sell all products/services. Assist member(s) with transaction requests and account inquiries in a timely and accurate manner and perform all functions associated with account maintenance as requested including but not limited to personal and account data changes, address changes, and account closures. Perform regular cash audits on MSR cash drawers on a random basis as well as cash audits on vault and ATM cash, if applicable. Provide feedback to appropriate management staff on interviewing/hiring process, counseling/documenting all branch personnel performance issues and performance reviews. Resolve and follow-up on member complaints and issues to insure the highest quality member service.

Experience: One to three years of similar or related experience.

Education: A high school education or GED; One to two years of college preferred.
Must be knowledgeable of Bank Secrecy Act and Anti-Money Laundering regulations and requirements.

Interpersonal Skills: Work normally involves contacts with persons beyond immediate associates generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors) requiring ordinary courtesy in providing assistance and information.

Other Skills: The ability to speak and write clearly and effectively to achieve the desired effect in a variety of communications settings and styles. The ability to prepare and maintain confidential records and reports. Must have a workable knowledge of Microsoft Office products, including but not limited to Word, Excel and Outlook. Must have a proactive and positive attitude toward members, supervisors, co-workers and the credit union. Ability to handle multiple projects simultaneously and work with limited supervision, exercising own initiative and judgment. The ability to effectively prioritize tasks to use time efficiently and attend to a broad range of activities. Excellent knowledge of Credit Bureau Reports.

EOE

The Assistant Branch Manager provides support, assistance and leadership regarding all aspects of branch operations to ensure superior service is provided to all internal and external members. Assist with the development, modification and implementation of procedures for daily branch operations. Assure the financial service needs of each member are promptly, accurately, and courteously fulfilled. Responsible for the maintenance and security of the branch facility and its contents in the absence of the Branch Manager.

• Support Branch Manager in all areas of branch operations, including but not limited to member services, lending, staff performance management, compliance and facilities. Perform duties of Branch Manager in their absence. Actively educate and inform members on all credit union products and actively cross-sell all products/services. Assist member(s) with transaction requests and account inquiries in a timely and accurate manner and perform all functions associated with account maintenance as requested including but not limited to personal and account data changes, address changes, and account closures. Perform regular cash audits on MSR cash drawers on a random basis as well as cash audits on vault and ATM cash, if applicable. Provide feedback to appropriate management staff on interviewing/hiring process, counseling/documenting all branch personnel performance issues and performance reviews. Resolve and follow-up on member complaints and issues to insure the highest quality member service.

Experience: One to three years of similar or related experience.

Education: A high school education or GED; One to two years of college preferred.
Must be knowledgeable of Bank Secrecy Act and Anti-Money Laundering regulations and requirements.

Interpersonal Skills: Work normally involves contacts with persons beyond immediate associates generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors) requiring ordinary courtesy in providing assistance and information.

Other Skills: The ability to speak and write clearly and effectively to achieve the desired effect in a variety of communications settings and styles. The ability to prepare and maintain confidential records and reports. Must have a workable knowledge of Microsoft Office products, including but not limited to Word, Excel and Outlook. Must have a proactive and positive attitude toward members, supervisors, co-workers and the credit union. Ability to handle multiple projects simultaneously and work with limited supervision, exercising own initiative and judgment. The ability to effectively prioritize tasks to use time efficiently and attend to a broad range of activities. Excellent knowledge of Credit Bureau Reports.

EOE

Role:
To preserve the credit union's assets by controlling delinquent loan accounts, collecting delinquent loan
payments and/or recovering collateral.

Essential Functions & Responsibilities:
50% - Contacts delinquent accounts by phone and mail; takes appropriate action to bring current.
30% - Analyzes financial situation of delinquent borrowers; makes recommendations to repossess
collateral when other arrangements to bring the loan current are unsuccessful.
10% - Maintains accurate files and reports on all collections activity.
5% - Informs management of trends in loan underwriting contributing to delinquent/charged-off loans.
5% - Perform other job duties as assigned.

Performance Measurements:
1. To maintain accurate and complete records of all collection and recovery activity.
2. To ensure that collection activity is both within credit union policy and all relevant regulations.
3. To identify and inform management of potential underwriting problems.
4. Keep updated and educated in all areas relating to loans, law changes, collection practices, and any other
areas that would enhance the Loan Department.
5. To provide friendly, professional and accurate service and support to all members and associates.

Knowledge and Skills:
Experience - Three years experience in a related field with equal responsibilities is acceptable. Formal
training should be supplemented with continuing education.
Education - A high school education or GED. Must be knowledgable of Bank Secrecy Act and Anti-Money Laundering regulations and requirements.
Interpersonal Skills - A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Work may involve motivating, influencing or training others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.

This position delivers superior service to First Service members at all times. The ideal candidate will present a positive, efficient and professional front line atmosphere; leaving the member with the feeling they are our number one priority. He or she should treat all internal and external members with respect and courtesy.

Experience: Up to six months of experience in the banking industry and/or cash handling experience.

Education: A high school education or GED. Must be knowledgeable of Bank Secrecy Act and Anti-Money Laundering regulations and requirements.

Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Analytical ability to quickly assess member’s financial needs and offer solutions.

This position is responsible for maintaining, modifying and testing changes to existing software programs and products using object-oriented design methodologies and product specifications to develop and enhance software products, components or modules.

Experience:  Three to Five years of similar or related experience. Strong skills in .NET web application programming, SQL database management, ASP.NET, MVC, C#, HTML5, CSS3, Web API, Entity Framework, JavaScript, JQuery, Bootstrap, and MySQL.

Education:  Bachelor’s Degree or equivalent related experience.

Interpersonal Skills:  Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

Role:
Serve as liaison between loan department, credit union employees and members. Provide information on loan types and credit union products to members and fellow employees.

Essential Functions & Responsibilities:
50% - Send and receive loan documents to/from members using the Signix tool and email.

20% - Fund all loans for assigned Sales Associates.

10% - Forward title packages to Title Clerks.

5% - Process indirect loans from Credit Human and reconcile GL monthly.

5% - Review personal and Loan Processor queues and follow up on all loans as needed to promote completed paperwork and loan funding.

5% - Complete home improvement and equity loan documents. File documents to perfect lien on home improvement/equity loans.

5% - Perform other job duties as assigned.

Performance Measurements:

1. Ensure accurate and timely processing of all loan documents.

2. Ensure all necessary documents are present, signed, and imaged.

3. Maintain a high quality control score.

4. To ensure member service is top priority whether internally or externally; treat members and employees professionally with courtesy and respect.

Knowledge and Skills:

Experience: Minimum one year operations and/or lending experience, preferably in a credit union environment.

Education: A high school education or GED. Must be knowledgable of Bank Secrecy Act and Anti-Money Laundering regulations and requirements.

Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

Other Skills: Must possess excellent verbal communication skills. Must have a proactive attitude toward members, supervisors, co-workers and the credit union. Must be proficient in Microsoft Office products, including but not limited to Word, Excel, email and Outlook. Ability to handle multiple projects simultaneously and work with limited supervision, exercising own initiative and judgment.

Physical Requirements: While performing the duties of the job, the employee is regularly required to :
-position self to move aout the work area
-reach, grab, sort
-communicate in person and via telephone with others
-identify and recognize small font communication
-abiltiy to transport a minimum of 10 pounds

EOE

To maintain, modify and test changes to existing software programs and products. Uses object-oriented design methodologies and product specifications to develop and enhance software products, components or modules.

Essential Functions & Responsibilities: 

Responsible for developing, modifying, maintaining and testing ExtJS scripts, Java batch programs, Jaspersoft reports, .NET applications, relational databases. Assists users in solving system problems and trains users in system operations. Understand assigned user departments' duties, information systems, and underlying data, and successfully design and develop procedures, reports and extracts as requested in a timely manner according to department standards. Work with various departments, gather requirements, design, implement and test UI script, batch script and/or complex applications. Provide system support services on-site and via telephone during working hours and on-call after normal working hours by responding to calls or requests timely. Develop and maintain technical skill set by staying informed about new languages, techniques and systems and make recommendations for improvements or enhancements. Research and resolve moderately complex problems on assigned applications across multi-platforms, software packages and programming languages.

Knowledge and Skills:

Experience:  Five years to eight years of similar or related experience.

Education:  A college degree.

Minimum requirements - strong skill in .NET C# web application programming and Sql database management. Experience with ExtJS, Java and Jaspersoft experience is a plus.

EOE

This position accommodates member needs via telephone, fax, and live chat request including loans and account services. As well as cross selling of First Service products and services.

Experience: Minimum two years call center experience, preferably in a credit union environment

Role: 

Provide support to our Commercial Lending Team in the origination, underwriting, risk management and ongoing servicing of all commercial credit relationships. This role is responsible for meticulously analyzing and spreading financial data provided by prospective borrowers and conducting a thorough due diligence investigation.

Essential Functions & Responsibilities:

45% - Collect, analyze and evaluate financial and related data to determine repayment ability and credit worthiness of loan prospects and merits of specific loan requests and/or annual reviews.
Collaborate with customers, Business development Officers and applicable third-party providers to gather all necessary information to present an accurate and complete picture of the loan presented. Recommend terms under which credit will be extended, including the costs, repayment method, collateral requirements and appropriate approval covenants, if applicable. Prepare Credit Memorandums and present loan requests to Loan Committee when applicable.

20% - Maintain up-to-date industry knowledge and train others on products, services, departmental systems and related technology. Be an "expert" regarding FSCU Loan Policies and Procedures & SBA SOP.

10% - Accountable for risk management, compliance and audit performance for area(s) of responsibility whether a supervisor, manager or individual contributor.

10% - Establishes or works with management to develop effective controls and processes to ensure risks are measured, monitored and controlled and compliance requirements are adhered to on an on-going basis.

5% - Maintain superior level of customer service with FSCU Members, Teammates and All Employees.

5% - Follow all FSCU policies and procedures to ensure compliance with applicable laws and regulations.

5% - Other job duties as assigned.

Performance Measurements;

1. The most important function of the U/W is to suitably document the findings of their investigation in a comprehensive Credit Memo, which will be presented to the First Service Credit Union (FSCU) Loan Committee for approval.

2. The U/W will also require appropriate loan covenants, which must be satisfied prior to final loan approval, and assign risk ratings in accordance with FSCU Loan Policy.

3. The U/W will support the monitoring of borrower compliance with covenants, conduct annual reviews and assist with the overall administration of credit relationships.

Knowledge and Skills:

Experience: At least three years of experience in Commercial / SBA credit administration and underwriting.
Knowledge of SBA Standard Operating Procedures and location of related reference materials.

Education: Equivalent to a college degree (BS or BA in a relevant field).

Interpersonal Skills: A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Work may involve motivating, influencing or training others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others. Professional demeanor and ability to deal effectively with people and work across departments.

Other Skills: Strong ability to analyze: 1) credit reports; 2) business and global cash flow; 3) business and personal tax returns; 4) provide an analytical interpretation of balance sheet & income statements. Excellent written and verbal communication skills. Working knowledge of Microsoft Outlook, Word and Excel. Ability to work independently and balance multiple work assignments while meeting deadlines. Highly motivated, inquisitive, detailed oriented, and adaptive to change.

Physical Requirements: While performing the duties of the job, the employee is regularly required to:
-- position his/herself to move about the work area
-- reach, grab and/or sort
-- communicate with others via the telephone and/or in person
-- identify and recognize small font communication
-- have the ability to transport a minimum of 10 pounds

EOE

This position accommodates member needs via telephone, fax, and live chat request including loans and account services. As well as cross selling of First Service products and services.

Experience: Previous remote work experience and/or contact center experience.

Education: A high school education or GED. Must be knowledgeable of Bank Secrecy Act and Anti-Money Laundering regulations and requirements.

Other: We recommend that Remote employees live within an hour drive of the main office (Park Ten & I-10) where the Service Center is located and MUST be able to attend on-site training.

Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Analytical ability to quickly assess member’s financial needs and offer solutions.