Grow your career with First Service Credit Union

First Service Credit Union is a Houston-based financial institution dedicated to providing financial services that enhance our members' lives. As a not-for-profit financial cooperative, we are passionate about delivering an outstanding member experience. With a positive work environment and friendly atmosphere, employment with First Service is not just a job, but a career.

2020 Houston Top Workplace

Certified Great Place to Work

Our people are our culture — and our success. We know supporting the entire person is essential to making an employee great. And we're proud that our employees think the same of us. Our employees have voted us one of Houston's Top Workplaces for seven years in a row. Why do our employees love working at First Service? For starters, we're dedicated to putting people first — whether it's the member in front of us or our colleagues who work around us.

Great Benefits

We support our employees by providing benefits that help them through various life stages.

    Generous Health Insurance Plans including Medical, Dental, and Vision

    HealthiestYou™ Remote Physician Access

    Pre-Tax Flexible Spending Accounts

    Employer Paid Life Insurance and Disability Benefits with Optional Additional Coverage

    401(k) Retirement Plan with up to 6% Matching

    Unum Work-Life Balance Employee Assistance Program

    Paid Volunteer Time

    Educational Assistance and Tuition Reimbursement

    Discounted Credit Union Financial Products

Job Opportunities

Role:
Provide Service Center Manager with support, assistance and leadership regarding all aspects of Service Center operations to ensure superior service is provided to all internal and external members. Assist with the development, modification and implementation of procedures for daily Service Center operations. Assure the financial service needs of each member are promptly, accurately, and courteously fulfilled. Responsible to assist all Service Center representatives by providing needed coaching, training, scheduling, problem solving, and accountability.

Essential Functions & Responsibilities:
25% - Support Service Center Manager in all areas of Service Center operations, including but not limited to managing key metrics, staff performance, team schedule, escalated calls, and team support. Perform duties of Service Center Manager in their absence.
25% - Provide leadership, guidance, training, and support to the Service Center Representatives. Ensure all Service Center Representatives have everything they need to perform their jobs.
15% - Provide feedback to appropriate management staff on interviewing/hiring process, counseling/documenting all Service Center personnel performance issues and performance reviews. Assist in management of staff schedules in order to meet anticipated business requirements.
10% - Assist Management in establishing work procedures and processes that support departmental standards. Responsible for suggesting methods to help improve efficiencies that will impact our Service Level.
10% - Be a subject matter expert by maintaining up to date knowledge of all credit union products and services. Update the knowledge base as needed to ensure the most up-to-date information as possible.
10% - Resolve and follow-up on member complaints and issues to insure the highest quality member service.
5% - Performs other job related duties required or assigned.

Performance Measurements:
1. To provide accurate, courteous, friendly, timely, and professional service to all members and potential members. Answering telephone immediately and responding to correspondence within one day.

2. Back-up the Service Center Representatives answering the telephone promptly if not picked up by a representative and answer correspondence within the same business day.

3. Possess and maintain excellent knowledge of all credit union products, services, policies and procedures so that they can be effectively communicated to the Service Center employees and members.

4. Must be available for support as requested by management, as well as work on Saturdays when scheduled.

5. Present a professional image and attitude at all times.

6. The dedication to meeting the expectations and requirements of internal and external members, use feedback for continuous improvement, and develop and maintain effective relationships.

7. Prioritize tasks to use time efficiently and attend to a broad range of activities.

Knowledge and Skills:
Experience Required - One year to three years of similar or related experience.
Education - High school diploma or equivalent. One to two years college preferred.
Must be knowledgeable of Bank Secrecy Act and Anti-Money Laundering regulations and requirements.
Interpersonal Skills - Work involves contact with persons beyond immediate associates regarding routine matters for the purpose of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors), requiring ordinary courtesy in providing assistance and information.
Other Skills - Extensive experience working in a Call Center environment. Strong attention to detail. Able to maintain composure during difficult situations and a fast-paced environment. The ability to speak and write clearly and effectively to achieve the desired effect in a variety of communications settings and styles. The ability to prepare and maintain confidential records and reports. Must have a workable knowledge of Microsoft Office products, including but not limited to Word, Excel and Outlook. Must have a proactive and positive attitude toward members, supervisors, co-workers and the credit union. Ability to handle multiple projects simultaneously and work with limited supervision, exercising own initiative and judgment. The ability to effectively prioritize tasks to use time efficiently and attend to a broad range of activities. Excellent knowledge of Credit Bureau Reports.

Physical Requirements
While performing the duties of the job, the employee is regularly required to :
- Position self to move about the work area
- Reach, grab, sort
- Communicate in person and via telephone with others
- Identify and recognize small font communication
- Ability to transport a minimum of 10 pounds

Role:
To assist members with their card accounts; control issuing, blocking, or renewal of credit cards/ATM cards/Debit cards.

Essential Functions & Responsibilities:
50% - Distribute card inventory stock to branches as needed. Maintain card inventories for all issuance platforms. Process all expedited card requests. Process all returned cards via mail under a dual control process. Manage plastic card dispute resolution process to include issuance of provisional credit. Manage all compromised card lists to coincide with published risk alerts to mitigate alert related losses.
30% - Provide additional research and member verification as needed. Provide support for credit union staff regarding plastic card issues and questions
15% - Process and handle all assigned reports including Visa Exception reports.
5% - Performs other job related duties required or assigned.

Performance Measurements:
Performance Measurements are not assigned.

Knowledge and Skills:
Experience - One year to three years of similar or related experience.
Education - A high school education or GED.
Interpersonal Skills - Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.

Role:
To maintain, modify and test changes to existing software programs and products. Uses object-oriented design methodologies and product specifications to develop and enhance software products, components or modules. Train and mentor Developers on all aspects of the system architecture.

Essential Functions & Responsibilities:
40% - Develop, test, and maintain various web applications using JavaScript, C#/.NET, and SQL. Develop, test, and maintain standalone console applications using Java. Create and maintain reports and dashboards using a combination of Jaspersoft Report Studio, SSRS, and SQL. Reports may contain various charts, tables, conditional styling, etc. and can require incorporating data from multiple complex data sources.
35% - Perform routine maintenance and timely troubleshooting of any report or application issues that arise. Get up to speed quickly on all aspects of business to better understand our data and be able to quickly provide data and reports to our stakeholders.
10% - Assists users in solving system problems and trains users in system operations.
10% - Mentor and continuously train other developers on all aspects of the system architecture and participate in code review.
5% - Performs other job related duties required or assigned.

Performance Measurements:
1. Understand assigned user departments' duties, information systems, and underlying data, and
successfully design and develop procedures, reports and extracts as requested in a timely manner
according to department standards.

2. Research and resolve moderately complex problems on assigned applications across multiple
hardware platforms, software packages and programming languages.

3. Provide system support services on-site and via telephone during working hours and on-call after
normal working hours by responding to calls or requests timely.

4. Demonstrate effective communication with users at all levels, understand various job functions and
business needs, and discuss processing problems and project status.

5. Provide informed, professional, accurate service and support to all members and associates.

6. Troubleshoot and resolve member and internal inquiries in a timely, accurate manner.

7. Develop and maintain technical skill set by staying informed about new languages, techniques and
systems and make recommendations for improvements or enhancements.

Knowledge and Skills:
Experience Required - 3+ years of experience developing web applications using .NET and JavaScript. 3+ years of experience using relational databases for either application development or reporting.
Experience Preferred - Experience with JavaScript frameworks such as ExtJS, AngularJS, or ReactJS
Experience administering IIS and SQL Server. Experience with Jaspersoft or SSRS.
Education - Equivalent to a college degree, in the field of Computer Science (BS or BA in a relevant field), or related professional work experience.
Interpersonal Skills - A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Ability to prioritize and manage multiple tasks across multiple projects concurrently. Apt to teach, train, and mentor other Developers.
Other Skills - Must have good communication skills. Promotes and displays a positive, can-do attitude.

This position delivers superior service to First Service members at all times. The ideal candidate will present a positive, efficient and professional front line atmosphere; leaving the member with the feeling they are our number one priority. He or she should treat all internal and external members with respect and courtesy.

Experience: Up to six months of experience in the banking industry and/or cash handling experience.

Education: A high school education or GED. Must be knowledgeable of Bank Secrecy Act and Anti-Money Laundering regulations and requirements.

Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Analytical ability to quickly assess member’s financial needs and offer solutions.

 

Role:
The Junior Software Developer is involved in all areas of development from developing, testing, refining and improving solutions to requested features using current and stable technology.

Essential Functions & Responsibilities:
40% - Create and maintain reports and dashboards using a combination of Jaspersoft Report Studio, SSRS, and SQL. Reports may contain various charts, tables, conditional styling, etc. and can require incorporating data from multiple complex data sources.
25% - Get up to speed quickly on all aspects of business to better understand our data and be able to quickly provide data and reports to our stakeholders.
20% - Perform routine maintenance and troubleshooting of Java, JavaScript, and C# applications.
10% - Provide end-user support to internal users of our reports and applications.
5% - Performs other job related duties required or assigned.

Performance Measurements:
1. Create detailed and informative reports that accurately capture requested data.

2. Respond quickly to questions about reports and applications and be able to make adjustments as necessary.

3. Collaborate with other team members and departments to ensure solutions that meets the business need.

4. Apt to teach, train, and mentor other Developers.

Knowledge and Skills:
Experience Required - 1+ years of educational or professional experience using SQL for application development or report development. 1+ years of educational or professional experience developing JavaScript, Java, or C#.
Education - Equivalent to a college degree BS or BA in the field of Computer Science (or a similar field) or relevant professional work experience.
Interpersonal Skills - Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation. Promotes and displays a positive, can-do attitude.
Other Skills - The ability to prioritize and manage multiple tasks across multiple projects concurrently. Apt to teach, train, and mentor other Developers. Willing to learn new skills as required for accomplishing responsibilities. Effective written and oral communication skills.

Physical Requirements
While performing the duties of the job, the employee is regularly required to :
- Position self to move about the work area
- Reach, grab, sort
- Communicate in person and via telephone with others
- Identify and recognize small font communication
- Ability to transport a minimum of 10 pounds

Role:
Provide support and assistance to members and non-members with the intention of creating an engaged member. Responsible for opening new memberships for non-members who are working with the Centralized Sales Department, Mortgage Department, Indirect, or other area that is helping the potential member secure a loan. Also responsible for making outbound calls to current members with the purpose of generating additional deposit products and an overall more engaged member.

Essential Functions & Responsibilities:
30% - Support Centralized Sales, Indirect, Mortgage Department and other lending areas in onboarding all new members. Responsible for explaining the benefits of First Service checking accounts, debit cards and other deposit related products.
20% - Actively educate and inform members on all credit union products and actively cross-sell all products/services to meet monthly production goals. Assist member(s) with account inquiries in a timely and accurate manner and perform all functions associated with account maintenance as requested including but not limited to personal and account data changes, address changes, and account closures.
20% - Responsible for ensuring compliance issues are properly administered in the member services area.
15% - Resolve and follow-up on member complaints and issues to ensure the highest quality member service.
10% - Provide accurate, courteous, friendly, timely, and professional service to all members and potential members. Answering telephone immediately and responding to correspondence within one business day.
5% - Performs other job related duties required or assigned.

Performance Measurements:
1. Accurately and efficiently open up memberships for non-members and begin to establish relationships with members to increase core deposits.

2. Possess and maintain knowledge of all credit union products, services, policies and procedures so that they can be effectively communicated to the employees and members.

3. Making outbound sales calls via the credit union’s CRM platform.

4. Provide financial information to members and potential members either by mail, telephone, or email.

5. Must have excellent communication skills with managers, co-workers, subordinates and members.

Knowledge and Skills:
Experience Required - One year to three years of similar or related experience.
Education - (1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program.
Interpersonal Skills - Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Other Skills - Customer service skills. Detail-oriented. Multi-tasking. Require strong written and verbal communication skills. Requires the ability to build strong relationships both inside and outside the credit union. Requires a high level of problem solving capabilities as well as curiosity, self-motivation and adaptability. Requires creativity and innovation for finding new and more efficient ways of doing things. Requires excellent time management skills and the ability to schedule work activities so deadlines are met and goals are accomplished in a timely and organized manner. Requires exceptional attention to detail. Requires strong work ethics and the ability to work with a fast-paced team.

Physical Requirements
While performing the duties of the job, the employee is regularly required to :
- Position self to move about the work area
- Reach, grab, sort
- Communicate in person and via telephone with others
- Identify and recognize small font communication
- Ability to transport a minimum of 10 pounds

Work Environment
Traditional Branch Office Environment

Deliver superior service to the members at all times. Present a positive, efficient and professional front line atmosphere. Leave the member with the feeling they are our number one priority. Treat all internal and external members with respect and courtesy.

Efficiently and accurately handle all member transactions in person or by mail or phone including, but not limited to, deposits, withdrawals, transfers, cash advances, and exchanges of currency. Issue credit union and cashier checks, gift checks/cards, reloadable cards, etc. Responsible for balancing daily work, cash drawer, and negotiables. Also, may assist with balancing branch negotiables including but not limited to official checks, etc. Perform member account maintenance functions including personal and account data changes and account openings. Promptly answer telephone inquiries and forward calls to appropriate personnel and take accurate messages when necessary and follow up that call was returned. Knowledgeable on the features and benefits of all Credit Union products and services and determine member needs and recommend products/services based on those needs. Promote teamwork by assisting others with work when needed or when own work is completed.

 Knowledgeable on the features and benefits of all Credit Union products and services and determine member needs and recommend products/services based on those needs. Tracks progress on individual production and account cross-selling goals. Research and follow-up of member inquiries regarding credit union accounts and services in a timely manner whether in person or by mail or phone. Must be available to travel to any branch location for back-up as requested by management, as well as work on Saturdays when needed.

Knowledge and Skills:

Experience: Up to six months of experience in the banking industry and/or cash handling experience.

Education: A high school education or GED. Must be knowledgeable of Bank Secrecy Act and Anti-Money Laundering regulations and requirements.

Customer service skills Detail-oriented Multi-tasked

EOE

Deliver superior service to the members at all times. Present a positive, efficient and professional front line atmosphere. Leave the member with the feeling they are our number one priority. Treat all internal and external members with respect and courtesy.

Essential Functions & Responsibilities:
Efficiently and accurately handle all member transactions in person or by mail or phone including, but not limited to, deposits, withdrawals, transfers, cash advances, and exchanges of currency. Issue credit union and cashier checks, gift checks/cards, reloadable cards, etc. Responsible for balancing daily work, cash drawer, and negotiables. Also, may assist with balancing branch negotiables including but not limited to official checks, etc. Perform member account maintenance functions including personal and account data changes and account openings. Knowledgeable on the features and benefits of all Credit Union products and services and determine member needs and recommend products/services based on those needs. Must be available to travel to any branch location for back-up as requested by management, as well as work on Saturdays when needed.

Experience:
Up to six months of experience in the banking industry and/or cash handling experience.

Education:
A high school education or GED. Must be knowledgeable of Bank Secrecy Act and Anti-Money Laundering regulations and requirements.

Other Skills:
Customer service skills,detail-oriented,multi-tasking

EOE

 

Role:
As the SBA/Commercial Loan Closer, you will be responsible for obtaining, reviewing, organizing and making decisions regarding accuracy on all appropriate paperwork and documentation in order to close and fund Commercial / SBA Loans. this position ensures loan closings are in compliance with credit policy, legal entity structures and have received appropriate loan approvals. This position requires in-depth knowledge & experience associated with regulatory compliance requirements, reviewing legal language, SBA forms & eligibility and structure of loan documentation including Loan Agreements, Financial Covenants, Subordination Agreements, Operating Agreements, Notes, Guaranty Agreements, Assignment Agreements, Deed of Trust documents, Title Insurance & Endorsements and Property/Liability Insurance documents, etc.

Essential Functions & Responsibilities:
40% - Review, approve, structure, and finalize Commercial / SBA loan documents required for all new loan requests to ensure regulatory and FSCU compliance, ensure documents are consistent with the credit approvals and credit policy, and work with the borrower, closing attorney, and Title/Escrow Company to ensure collateral liens are perfected (re-verify lien position and loan documents post-closing).

30% - Ensure required data on the borrower and loan information is accurately recorded/input into the system to generate quality loan packages. Partner with Business Development Officers and Underwriters to ensure closing documents are accurate and compliant so clients enjoy a positive closing experience.

15% - Investigate and resolve loan issues by dealing with both internal and external parties.

10% - Follow all FSCU policies and procedures and ensure compliance with applicable laws / regulations as well as all SBA guidelines. Take responsibility to seek out and stay aware of any/all compliance training to ensure you maintain an expert level knowledge of closing requirements and documentation.

5% - Other job duties as assigned.

Performance Measurements;
1. The Closer validates all loan documents meet regulatory guidelines, First Service Credit Union (FSCU) policies & procedures and SBA SOP.

2. Accurately prepares and/or validates the final closing settlement statement.

3. This is a production based role with a strong quality component and in-depth knowledge of loan documentation required to guarantee success.

4. Job requires excellent organizational and communication skills to ensure closing deadlines are met while providing high quality closing document packages.

5. Job requires the ability to work well under pressure within a limited time frame to meet service level expectations.

Knowledge and Skills:
Experience: Three years to five years of experience in a Commercial / SBA loan closing and/or funding environment. Working knowledge of SBA Standard Operating Procedures and location of related reference materials.

Education: Equivalent to a college degree (BS or BA in a relevant field).

Interpersonal Skills: A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Work may involve motivating, influencing or training others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others. Personal interactions are necessary for providing or obtaining information, building member relationships and/or soliciting cooperation.

Other Skills:
- Excellent written and verbal communication skills.
- Working knowledge of Microsoft Outlook, Word and Excel.
- Ability to evaluate documentation and make decisions.
- Ability to multi-task while still maintaining careful attention to detail.
- Ability to work independently and balance multiple work assignments while meeting deadlines.
- Professional demeanor and the ability to deal effectively with people and work across departments.

Physical Requirements:
While performing the duties of the job, the employee is regularly required to:
-- position his/herself to move about the work area
-- reach, grab and/or sort
-- communicate with others via the telephone and/or in person
-- identify and recognize small font communication
-- have the ability to transport a minimum of 10 pounds

EOE

This position accommodates member needs via telephone, fax, and live chat request including loans and account services. As well as cross selling of First Service products and services.

Experience: Minimum two years call center experience, preferably in a credit union environment

Education: A high school education or GED. Must be knowledgeable of Bank Secrecy Act and Anti-Money Laundering regulations and requirements.

Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

Apply Now

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