Welcome to Video Banking from First Service!

Video Banking allows you to connect face-to-face with our team no matter where you are. It was designed to enable you to get the personal assistance you need – even when you can't make it into a branch! To get started, let us know what we can help you with today. Choose one of the options below:

Video Banking FAQs

Absolutely! At First Service, your account security is our top priority. Your video call takes place over our secure network, and we do not save any audio or video recordings. You'll still be communicating directly with members of the familiar First Service team, only this time, you'll be doing it in an all new way!

Video Banking allows you to take care of the following over a video conference with a member of the First Service team:

Loans & Credit Cards

  • Apply for an auto loan
  • Apply for a personal loan
  • Apply for a credit card
  • Speak with loan advisors about all consumer loan types

 

Mortgages & Home Loans – COMING SOON

  • Begin the mortgage application process
  • Refinance your existing mortgage
  • Apply for a home equity or home improvement loan

 

New Accounts & Membership – COMING SOON

  • Become a member
  • Open a new checking or savings share
  • Open a youth account for a young loved one
  • Add or remove a joint owner

 

Service & Account Support – COMING SOON

  • Request general services and information
  • Get account support
  • Get help with First Service Digital Banking

Our team is available via Video Banking from 9:00 AM to 6:00 PM on Monday through Friday, and from 9:00 AM to 2:00 PM on Saturdays.

No! You can access Video Banking directly from FSCU.com, or you can log in to First Service Digital Banking to use it there.

To ensure the protection of your account, our team will ask to confirm your identity before assisting you via Video Banking. If you are looking to apply for a loan or open a new membership, you should be ready to provide a Government-Issued ID and your Social Security number. You may also be asked to sign electronic documents.

Video Banking Hours

Monday – Friday: 9 AM — 6 PM Central Time
Saturday: 9 AM — 2 PM Central Time

So that we can provide you with the best possible service, please review the following:

  • You will be asked to verify your identity and discuss confidential personal information. Please find a private area.
  • Please be in a quiet, well-lit environment with minimal distractions.
  • Please do not initiate a video call while operating a vehicle.