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Member Security Awareness

Keep your identity safe at all costs. Don't fall victim to schemes, scams and bamboozles. And if you do, get back on your feet fast.

 

First Service Credit Union’s Commitment to Security

Each year more and more Americans have their identity stolen and the staff and management of First Service Credit Union (FSCU) want to give you the information you need to help protect yourself against identity theft.

FSCU cannot guarantee that your ID will never be stolen, but we will NEVER request personal information by email or text messaging including account numbers, passwords, personal identification information or any other confidential member information.

Fraudulent emails which request personal or confidential information may be designed to appear as though they are originated from FSCU. If this information is requested in an email, even if it appears to be from FSCU, please do not respond or go to any links listed on the email, FSCU will never contact you and ask for your debit/credit card number or your full SSN. If we need to contact you, it will always be done in a manner that protects your personal, confidential information, and we will clearly identify ourselves. We will not ask you for information we already have.

FSCU works with local regulatory and law enforcement departments to be certain any type of illegal activity is stopped as soon as possible. We have multi-layer security to protect your confidential information and will continue to be vigilant in protecting it.

Please immediately report any suspicious emails or websites to FSCU by forwarding the message to memberservices@fscu.com. If you suspect identity theft or have any questions regarding this notice, please contact us at 800.678.5197.

 

Online Banking Security

FSCU is committed to protecting your personal information. Our Online Banking uses several different methods to protect your information. All information within our Online Banking uses the Secure Socket Layer (SSL) protocol for transferring data. SSL is a cryptosystem that creates a secure environment for the information being transferred between your browser and FSCU. In addition to the security features put in place by FSCU, here are some tips on keeping your information secure.

  • Never give out any personal information including User Names, Passwords, SSN, Date of Birth
  • Create difficult passwords which include letters, numbers, & symbols when possible
  • Don’t use personal information for your user names or passwords like Birthdate & SSN
  • Avoid using public computers to access your Online Banking
  • Don’t give any of your personal information to any websites that do not use encryption or other secure methods to protect it

 

Stay Safe At The ATM

ATMs are a great convenience, but depending on the ATM you choose to use, your safety could be at risk.  You can avoid being a victim by using some good old common sense and by planning your ATM transactions in advance.

Here are some important security tips to remember:

  • Treat your card like cash. Keep it in a secure place to prevent it from being lost or stolen.
  • Memorize your PIN. Never write it down, write it on the card, or store it with your card.
  • Always pay close attention to the ATM and your surroundings, especially after dark. Use another location or return at a later time if anything suspicious is noticed. If you are at an ATM when you see something suspicious, cancel the transaction, put your card in your pocket and leave immediately.
  • Minimize the amount of time you spend at the ATM. Prepare your transactions (ex: endorse check, utilize online banking to check your balances or transfer funds) before your arrival at the ATM.
  • Don’t select an ATM at the corner of a building. Corners create a blind spot. Use an ATM located near the center of a building.
  • Use ATMs that are located in a public, well-lit location that is free of shrubbery and decorative partitions or dividers.
  • Be accompanied by a person you trust after dark.
  • Refrain from displaying cash, or counting your cash while at the machine or in public. Wait until you are in your car (doors locked) or in a secure place to count your cash.
  • Check your ATM receipts against your monthly statements to guard against fraud.
  • Be alert for the presence of a Card Skimmer on the ATM. A skimmer is a device that reads the magnetic data on your card as you insert or swipe your card into the ATM. Look for glue or tape residue, something that wasn’t there the last time your used the ATM.
  • Immediately report any suspicious or criminal activity to the police and/or operator of the ATM.
  • Maintain an awareness of your surroundings throughout the entire transaction. Be wary of people trying to help you with ATM transactions. Be aware of anyone sitting in a parked car nearby. When leaving an ATM make sure you are not being followed. If you are, drive immediately to a police or fire station, or to a crowded, well-lit location or business.
  • Report a lost or stolen card at once. Even though your card cannot be used without your PIN at an ATM, remember that a debit or credit card could be used to make purchases with merchants. It is important that you notify your card issuer as soon as you notice the card missing; this can prevent or reduce any loss on your account and a new card can be issued to you promptly.
  • If you notice fraudulent charges on your monthly statement or online banking account history, notify your financial institution immediately.

 

Safeguarding Your Information

In today’s high tech world, we are able to do things more quickly and conveniently electronically whether it is to send a letter via email, pay bills or even go shopping online.  With this increase in speed and convenience comes an increase in risk.  Every day, unscrupulous individuals are busy developing new scams targeting the unsuspecting public.  At First Service Credit Union, the security of member information is a priority.  We are strongly committed to the safety and confidentiality of your records.  One of the best ways to avoid fraud is to become an educated consumer and we would like to help you in this endeavor.  Please take a moment to read this important information on how to keep yourself safe when conducting business online.  Continue reading →