On this page, you’ll find detailed information, including important dates, new card information, frequently asked questions, and more! Please check back frequently as this page will be updated often.

Important Dates

Friday, October 7 - Friday, October 21

New Contactless First Service Visa Cards Arrive

Monday, October 24

Last Day to Set Up New Bills or Payees Through Online Bill Pay

Saturday, October 29, at 2 p.m. - Monday, October 31

Digital Banking and Mobile App Unavailable

Monday, October 31

Last Day to Use Your Existing Legacy People's Trust Card and to Activate Your New Contactless First Service Visa Cards

Tuesday, November 1

Begin Using Your New Contactless First Service Visa Cards

 

Member Numbers & Routing Numbers

All account numbers will be staying the same unless you have been personally notified otherwise. Only a few members’ account numbers will need to change due to formatting restrictions, and we will be reaching out directly to these members.

Beginning November 1, all checks will be issued with the routing number of 313090561. Moving forward, accepted routing numbers will include: 313090561 and 313084593

 

New Visa® Cards

In October, First Service is sending out new Visa® debit and credit cards, which will replace the Mastercard™ or Visa® cards you currently have. You can expect your new cards by late October, so please check your mail to make sure you receive them.

Make sure to activate your new card by October 31. On November 1, your old card number will no longer work, and you will need to begin using your First Service Visa credit or debit card.

If you have any recurring payments coming out of your account on November 1, please update those payments with your new card information on November 1.

Your new cards will have Tap to Pay capability, which offers you a safer, more convenient way to complete transactions.

Changes to Digital Banking

Beginning on November 1, you will have access to a new Digital Banking platform offering these great benefits:

With Digital Banking, you can manage your accounts and loans, monitor account activity, set up external transfers, and so much more.

 

Telephone Banking, Zelle, Bill Pay, Alerts, eStatements, & Mobile Banking

    Telephone Banking

    If you currently use our Telephone Banking system, please keep in mind that you will need to re-register and set up a new PIN.

    Zelle

     

    After the system integration on October 31, you will need to re-register for Zelle in the new First Service Digital Banking on or after November 1. 

    Bill Pay

    Beginning October 24 until October 31, access to Online Bill Pay will be paused, so we can save and move your payees and transaction history to the new Digital Banking system. During this time, you will be unable to add new bills or payees, but existing scheduled bills will still continue to be processed. 

    Alerts

    All Digital Banking alerts will need to be set up again after November 1.

    eStatements

    You will be able to access up to two years of historical eStatements within Digital Banking.

    Mobile Banking

    Please remember to download the new Mobile Banking app on November 1.

    Personal Spending Analyzer

    The existing Money Management System and any synced accounts will no longer be available. Instead, you can use the new Personal Spending Analyzer to manage and organize transactions on your First Service account.

    Secure Messages

    You will be able to securely message our Contact Center through digital banking, but any secure messages you have previously sent or received through digital banking will no longer be available.

    External Accounts & Transfers

    Any linked external accounts or scheduled transfers you have set up in digital banking will need to be re-set up on November 1.

Extended Branch Network

Once the core system conversion is complete on November 1, you can enjoy the following benefits:

  • Ability to complete any transaction at all of our 13 public-access branches
  • Instant issue of both debit cards and credit cards at all branches  

Product Changes

    Share Certificates

    The conversion will not affect your original terms, including the Annual Percentage Yield (APY) and maturity date. Certificates will renew at the prevailing rates, terms, and conditions. Please note that new 3, 6, and 30-month CDs are no longer offered, so these will transfer to a main savings account upon maturity.

    Personal & Vehicle Loans

    While the names of some loans will change, the merger will not affect your original loan terms. If you currently have GAP, mechanical breakdown protection, credit life insurance, or credit disability insurance, your policy will remain the same. Effective November 1, 2022, all mail correspondence including loan payments should be mailed to:

    First Service Credit Union

    P.O. Box 941914

    Houston, TX 77094

    Mortgage & Home Equity Loans

    All mortgages and home equity loans will continue to be serviced by Member Home Loan. You will be able to view these loans in First Service Digital Banking.  

    Savings Accounts

    All savings accounts will convert to a corresponding available First Service savings account and earn dividends at the prevailing rate. See the chart below for more details.

    Checking Accounts

    All checking accounts will convert to a corresponding available First Service checking account and earn dividends at the prevailing rate. See the chart below for more details.

    Credit Cards

    All credit cards will convert to a corresponding available First Service credit card with your existing rate and term plus any benefits of the First Service card. See the chart below for more details.

Product Change Chart

If You Had This Product You Now Have This Product And Will Enjoy These Great Benefits

Houston Chronicle Access Savings

Main Savings Earn dividends on balances over $100

Membership Savings

Main Savings

Earn dividends on balances over $100

Membership Noninterest Savings

Additional Savings

Earn dividends on balances over $100

Business Membership Savings

Business Savings

Earn dividends on balances over $100

Everyday Savings

Savings Earn dividends on balances over $100

Escrow Share

Escrow Savings Earn dividends at current rate and terms.

Simple Checking

Free Checking with Debit Rewards
  • No monthly fee
  • Earn points you can redeem for cash
  • No minimum balance

Premier Checking

High Yield Checking

  • Earn high dividends
  • Get up to $12 in ATM refunds per month
  • Send and receive money using Zelle

Business Checking

Business Checking Premium
  • Unlimited electronic transactions
  • 150+ in-branch transactional items each month
  • Ability to enroll in premium business services, such as Payroll Management and Merchant Services

Legacy w/Free ATMs

High Yield Checking
  • Earn high dividends
  • Get up to $12 in ATM refunds per month
  • Send and receive money using Zelle

Legacy Interest Option

High Yield Checking
  • Earn high dividends
  • Get up to $12 in ATM refunds per month
  • Send and receive money using Zelle

Secure Checking

Secure Checking
  • No minimum balance
  • IDProtect® & credit monitoring
  • Exclusive offers at thousands of online retailers
  • Up to $10,000 of Accidental Death & Dismemberment coverage
  • Up to $300 of replacement or repair costs for your phone

Debit Account

Fresh Start Checking
  • No minimum balance
  • No limit on number of transactions

Money Market

Money Market
  • Earn higher dividends
  • No monthly fee
  • Unlimited deposits and withdrawals

IRA Contributory

Traditional IRA Savings
  • Earn fixed dividends on balances over $100
  • No setup, monthly, or annual fees
  • Retirement savings with tax benefits

SEP Contributory

SEP IRA Savings
  • Earn fixed dividends on balances over $10
  • No setup, monthly, or annual fees
  • Earnings at a fixed rate and tax-deferred

Roth IRA Contributory

Roth IRA Savings
  • Earn fixed dividends on balances over $100
  • No setup, monthly, or annual fees
  • Tax-free earnings upon withdrawal

Visa Platinum

Visa Credit Card The same interest rate and payment schedule you’re used to.

Mastercard Classic

Visa Credit Card

The same interest rate and payment schedule you’re used to.

Mastercard Gold

Visa Credit Card The same interest rate and payment schedule you’re used to.

Visa Secured

Visa Secured Credit Card The same interest rate and payment schedule you’re used to.

Mastercard Rewards

Visa Cash Back Credit Card

The same interest rate and payment schedule you’re used to.

Plus, you earn 0.50% cash back on purchases.

Mastercard Reward Secured

Visa Cash Back Credit Card

The same interest rate and payment schedule you’re used to.

Plus, you earn 0.50% cash back on purchases.

 

Emails

Please Note

If you have not been receiving emails regarding the conversion, this maybe because you have unsubscribed or you have not signed up for emails. In order to stay on top of information regarding the conversion, we highly suggest you subscribe to our email list.

More Information

Conversion FAQs

Please click the button below to be redirected to our FAQs, where you can find more details about upcoming changes.

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