Integrating QuickBooks, Quicken, and Mint

Before December 6, 2020

1. Follow the steps below to back up your QuickBooks Data File and update the application:
   1. Select File, then navigate to Back Up Company, and select Create Local Backup.
   2. Navigate to Help and select Update QuickBooks Desktop to download the latest QuickBooks Update.
2. Complete one final transaction update to get your history up to date and accept all new transactions into the appropriate registers.

On or After December 7, 2020

1. Deactivate the connection between your account(s) and First Service digital banking by following these instructions:
   1. Navigate to Lists and select Chart of Accounts.
   2. Right click on each account you’d like to deactivate and choose Edit Account.
   3. In the Edit Account window, select Bank Feeds Settings.
   4. Choose Deactivate All Online Services, then Save & Close.
   5. Click OK for any additional alerts or prompts and repeat steps A – D to deactivate any additional accounts you choose.
2. Reestablish your connection to the new digital banking experience by following the steps below:
   1. Navigate to Lists and select Chart of Accounts.
   2. Right click on each account you’d like to activate and choose Edit Account.
   3. In the Edit Account window, select Set Up Bank Feeds, then Yes.
   4. Enter your Direct Connect credentials when prompted. Note that these may not be the same as your digital banking credentials.
   5. Select the account(s) you’d like to reconnect in the dropdown labeled Select Existing.
   6. Once your account(s) has been matched, choose Next and then select Done.

      ** You should only select Create New Account if you intend to add a new account to QuickBooks rather than reconnecting your existing First Service accounts(s).

Before December 6, 2020

1. Follow the steps below to back up your QuickBooks Data File and update the application:
   1. Select File, then navigate to Back Up.
   2. Navigate to QuickBooks and select Check for QuickBooks Updates to download the latest QuickBooks Update.
2. Complete one final transaction update to get your history up to date and accept all new transactions into the appropriate registers.

On or After December 7, 2020

1. Deactivate the connection between your account(s) and First Service digital banking by following these instructions:
   1. Navigate to Lists and select Chart of Accounts.
   2. Choose Edit, then Edit Account for each account you’d like to deactivate.
   3. In the Edit Account window, select Online Settings..
   4. In the Online Account Information window, choose Not Enabled from the Download Transactions list.
   5. Select Save.
   6. Click OK for any additional alerts or prompts and repeat steps A – E to deactivate any additional accounts you choose.
2. Reestablish your connection to the new digital banking experience by following the steps below:
   1. Navigate to Banking and select Online Banking Setup.
   2. Search for First Service and select Next when you find the credit union.
   3. Follow the prompts on screen, then select Yes, my account has been activated for QuickBooks Online Services in the Online Banking Assistant window.
   4. Click Next.
   5. Enter your Direct Connect credentials when prompted. Note that these may not be the same as your digital banking credentials.
   6. Click Select, then Account, and select the account(s) you’d like to connect in the dropdown.
   7. Once your account(s) has been matched, choose Next and then select Done.

Before December 6, 2020

1. Follow the steps below to back up your QuickBooks Data File and update the application:
   1. Navigate to File, choose Back Up Company, and select Create Local Backup.
   2. Navigate to Help and select Update QuickBooks Desktop to download the latest QuickBooks Update.
2. Complete one final transaction update to get your history up to date and accept all new transactions into the appropriate registers.

On or After December 7, 2020

1. Deactivate the connection between your account(s) and First Service digital banking by following these instructions:
   1. Navigate to Lists and select Chart of Accounts.
   2. Right click on each account you’d like to deactivate and choose Edit Account.
   3. In the Edit Account window, select Bank Feeds Settings.
   4. Choose Deactivate All Online Services, then Save & Close.
   5. Click OK for any additional alerts or prompts and repeat steps A – D to deactivate any additional accounts you choose.
2. Reestablish your connection to the new digital banking experience by following the steps below:
   1. Log in to First Service digital banking and download your transaction history from the date of your last successful connection as a QuickBooks (.qbo) file.
      1. Once you’ve logged in to digital banking, you will see your Account Overview page.
      2. Select the account you’d like to review and navigate to View all transactions.
      3. This will open the account’s Transaction History for the last 90 days.
      4. To download your Transaction History for that account, select the Export button.
      5. You will be prompted to choose the file type which you’d like to export. Choose QBO from the dropdown list.

      Important: Note when your last successful upload took place and ensure that the date range from your export does not overlap with previous uploads to avoid duplicate transactions.

   2. In Quickbooks, select File, choose Utilities, select Import, and choose Web Connect Files.
   3. Import the recent transaction history file exported from the First Service digital banking platform.
   4. Select Use an Existing QuickBooks Account in the Select Bank Account dialog.
   5. Choose your QuickBooks account(s) from the dropdown and choose Continue.
   6. Confirm your import by selecting OK.

      Important: You should only select Create New Account if you intend to add a new account to QuickBooks rather than reconnecting your existing First Service account(s).

Before December 6, 2020

1. Follow the steps below to back up your QuickBooks Data File and update the application:
   1. Select File, then navigate to Back Up.
   2. Navigate to QuickBooks and select Check for QuickBooks Updates to download the latest QuickBooks Update.
2. Complete one final transaction update to get your history up to date and accept all new transactions into the appropriate registers.

On or After December 7, 2020

1. Deactivate the connection between your account(s) and First Service digital banking by following these instructions:
   1. Navigate to Lists and select Chart of Accounts.
   2. Choose Edit, then Edit Account for each account you’d like to deactivate.
   3. In the Edit Account window, select Online Settings..
   4. In the Online Account Information window, choose Not Enabled from the Download Transactions list.
   5. Select Save.
   6. Close any additional alerts or prompts and repeat steps A – E to deactivate any additional accounts you choose.
2. Reestablish your connection to the new digital banking experience by following the steps below:
   1. Log in to First Service digital banking and download your transaction history from the date of your last successful connection as a QuickBooks (.qbo) file.
      1. Once you’ve logged in to digital banking, you will see your Account Overview page.
      2. Select the account you’d like to review and navigate to View all transactions.
      3. This will open the account’s Transaction History for the last 90 days.
      4. To download your Transaction History for that account, select the Export button.
      5. You will be prompted to choose the file type which you’d like to export. Choose QBO from the dropdown list.

      Important: Note when your last successful upload took place and ensure that the date range from your export does not overlap with previous uploads to avoid duplicate transactions.

   2. In Quickbooks, select File, choose Import, then select From Web Connect.
   3. Import the recent transaction history file exported from the First Service digital banking platform.
   4. Navigate to the Account Association window and choose Select an Account.
   5. Choose your QuickBooks account(s) from the dropdown and choose Continue.
   6. Confirm your import by selecting OK.

      Important: You should only select Create New Account if you intend to add a new account to QuickBooks rather than reconnecting your existing First Service account(s).

These steps should only be completed if you currently initiate your bill payments from within QuickBooks for Windows.

Important: These tasks must be completed to avoid possible duplicate payments. If you do not cancel payments scheduled to be paid on or after December 6, 2020, these payments may still be processed.

Before December 6, 2020

1. Follow the steps below to Cancel Existing Bill Payments:
   1. Open the Register of the account from which you made the payment, navigate to Company, and select Chart of Accounts.
   2. Double-click the account you are removing and find the transaction you wish to cancel.
   3. Select the transaction, navigate to Edit, then select Cancel Payment.

On or After December 7, 2020

1. Recreate your Bill Payments. For instructions, navigate to Help and choose QuickBooks Help. Then search for Pay a Vendor Online and follow the instructions shown.

On December 6, 2020

1. Complete a final transaction download.
2. Complete one last transaction update to ensure that your transaction history is up to date.
3. Accept all new transactions into the appropriate registers.

On December 7, 2020

1. Deactivate the connection between your account(s) and First Service digital banking by following these instructions:
   1. Select Banking in the column on the left.
   2. Choose the account you’d like to disconnect, then select the Pencil icon in that account box.
   3. Select Edit Account Info.
   4. Check the box next to Disconnect this Account on Save.
   5. Select Save and Close.
   6. Repeat steps A – E for any additional accounts you may need to disconnect.

On or After December 14, 2020

1. Follow the steps below to reconnect the digital banking connection to these accounts to continue viewing them in your QuickBooks account:
   1. Navigate to the Banking page and click Add Account.
   2. Search for First Service and select the credit union from the search results.
   3. Enter your digital banking credentials and click Continue.

      Please Note: Express Web Connect uses the same credentials you use for your First Service digital banking login.

   4. Provide additional information, if requested, or follow prompts on screen.
   5. Under Which accounts do you want to connect?, match the accounts already listed in the dropdown menu with the corresponding First Service account.

      Important: You should only select +Add New if you intend to add a new account to QuickBooks Online rather than reconnecting your existing First Service account(s). If you are presented with accounts you do not want to track in this QuickBooks Online Company, uncheck the box next to the account name.

   6. Once you have associated the appropriate accounts, select Connect and then click Finish.
2. After you have connected your account(s), it’s important to exclude Duplicate Transactions from the report.
   1. Select Banking in the column on the left.
   2. Navigate to the For Review section and use the checkboxes to indicate which transactions you wish to exclude.
   3. Once you have reviewed your transaction history, navigate to Batch Actions and select Exclude Selected.

On December 6, 2020

1. Complete a final transaction download.
2. Complete one last transaction update to ensure that your transaction history is up to date.
3. Accept all new transactions into the appropriate registers.

On December 7, 2020

1. Deactivate the connection between your account(s) and First Service digital banking by following these instructions:
   1. Select Banking in the column on the left.
   2. Choose the account you’d like to disconnect, then select the Pencil icon in that account box.
   3. Select Edit Account Info.
   4. Check the box next to Disconnect this Account on Save.
   5. Select Save and Close.
   6. Repeat steps A – E for any additional accounts you may need to disconnect.
2. Follow the steps below to reconnect the digital banking connection to these accounts to continue viewing them in your QuickBooks account:
   1. Log in to First Service digital banking and download your transaction history from the date of your last successful connection as a QuickBooks (.qbo) file.
      1. Once you’ve logged in to digital banking, you will see your Account Overview page.
      2. Select the account you’d like to review and navigate to View all transactions.
      3. This will open the account’s Transaction History for the last 90 days.
      4. To download your Transaction History for that account, select the Export button.
      5. You will be prompted to choose the file type which you’d like to export. Choose QBO from the dropdown list.
   2. Return to QuickBooks Online and select Banking in the column on the left.
   3. Select File Upload in the upper-right side of your screen and follow the prompts to upload your recently exported file.
   4. Under Quickbooks Account,, select the desired account from the dropdown menu and select Next.

      Important: You should only select +Add New if you intend to add a new account to QuickBooks Online rather than reconnecting your existing First Service account(s). If you are presented with accounts you do not want to track in this QuickBooks Online Company, uncheck the box next to the account name.

   5. Select Let’s go! once the import is complete, then look over the For Review tab on the Banking page to verify that the appropriate account was downloaded.
   6. Choose Next once you verify the account, then select Done.
   7. Repeat steps A – F for any remaining accounts you’d like to connect.

On December 6, 2020

1. Follow the steps below to back up your Quicken Windows Data File and update the application:
   1. Navigate to File, select Backup and Restore, and choose Backup Quicken File.
   2. Navigate to Help and select Check for Updates to download the latest Quicken Update.
2. Complete a final transaction download from your Quicken account, then accept all new transactions into the appropriate registers.

On December 7, 2020

1. Deactivate the connection between your account(s) and First Service digital banking by following these instructions:
   1. Under the Tools menu, select Account List.
   2. Next to the account you wish to deactivate, select Edit.
   3. Choose Online Services within Account Details.
   4. Select Deactivate and then follow the prompts on screen to confirm deactivation.
   5. Click the General tab, delete the Financial Institution and Account Number, then choose OK to close the window.
   6. Repeat steps A – E for any additional accounts you may wish to disconnect.
2. Follow the steps below to reconnect your digital banking connect to your Quicken account:
   1. Navigate to Tools and choose Account List.
   2. Next to the account you wish to activate, select Edit.
   3. Select Online Services within the Account Details view and then choose Set up Now.
   4. Search for First Service Credit Union.
   5. Enter your credentials when prompted.

      Please Note: Express Web Connect uses the same credentials as your First Service digital banking account, but Direct Connect may require different credentials.

   6. Under Link to an existing account, select the desired account from the dropdown menu and select Next. Ensure you associate the accounts to the appropriate accounts already listed in Quicken.

      Important: You should only select Create New Account if you intend to add a new account to Quicken rather than reconnecting your existing First Service account(s). If you are presented with accounts you do not want to track in this data file, choose Ignore – Don’t Download into Quicken or click Cancel.

   7. Verify the account then select Done.
   8. Repeat steps A – G for any remaining accounts you’d like to connect.

On December 6, 2020

1. Follow the steps below to back up your Quicken Windows Data File and update the application:
   1. Navigate to File and select Save a Backup.
   2. Navigate to Quicken and select Check for Updates to download the latest Quicken Update.
2. Complete one last transaction update to ensure that your transaction history is up to date.
3. Accept all new transactions into the appropriate registers.

On December 7, 2020

1. Navigate to Accounts and select Settings.
2. Choose Set up transaction download, search for First Service, and select Continue once you’ve chosen the correct option.
3. Enter your credentials.

   Please Note: Express Web Connect uses the same credentials as your First Service digital banking account, but Direct Connect may require different credentials.

4. In the Accounts Found screen, navigate to Action and select Link to associate each new account to the appropriate account listed in Quicken.

   Important: You should only select ADD in the Action column if you intend to add a new account to Quicken rather than reconnecting your existing First Service account(s).

5. Select Finish once the associations have been completed.

On December 6, 2020

1. Follow the steps below to back up your Quicken Windows Data File and update the application:
   1. Navigate to File, select Backup and Restore, and choose Backup Quicken File.
   2. Navigate to Help and select Check for Updates to download the latest Quicken Update.
2. Complete a final transaction download from your Quicken account, then accept all new transactions into the appropriate registers.

On December 7, 2020

1. Deactivate the connection between your account(s) and First Service digital banking by following these instructions:
   1. Under the Tools menu, select Account List.
   2. Next to the account you wish to deactivate, select Edit.
   3. Choose Online Services within Account Details.
   4. Select Deactivate and then follow the prompts on screen to confirm deactivation.
   5. Click the General tab, delete the Financial Institution and Account Number, then choose OK to close the window.
   6. Repeat steps A – E for any additional accounts you may wish to disconnect.
2. Follow the steps below to reconnect your digital banking connect to your Quicken account:
   1. Log in to First Service digital banking and download a Quicken Web Connect (.qfx) file.
      1. Once you’ve logged in to digital banking, you will see your Account Overview page.
      2. Select the account you’d like to review and navigate to View all transactions.
      3. This will open the account’s Transaction History for the last 90 days.
      4. To download your Transaction History for that account, select the Export button.
      5. You will be prompted to choose the file type which you’d like to export. Choose QFX from the dropdown list.
   2. Return to Quicken and navigate to File, select File Import, then choose Web Connect (.QFX) File.
   3. Import the file you exported from digital banking, then select Link to an existing account to associated the imported transactions with the appropriate account(s) in Quicken.
   4. Repeat steps A – C for any remaining accounts you’d like to connect.

On December 6, 2020

1. Follow the steps below to back up your Quicken Windows Data File and update the application:
   1. Navigate to File and select Save a Backup.
   2. Navigate to Quicken and select Check for Updates to download the latest Quicken Update.
2. Complete one last transaction update to ensure that your transaction history is up to date.
3. Accept all new transactions into the appropriate registers.

On December 7, 2020

1. Navigate to Accounts and select Settings.
2. Choose Set up transaction download, search for First Service, and select Continue once you’ve chosen the correct option.
3. Log in to First Service digital banking and download your transaction history from the date of your last successful connection.
   1. Once you’ve logged in to digital banking, you will see your Account Overview page.
   2. Select the account you’d like to review and navigate to View all transactions.
   3. This will open the account’s Transaction History for the last 90 days.
   4. To download your Transaction History for that account, select the Export button.
   5. You will be prompted to choose the file type which you’d like to export. Choose QFX from the dropdown list.

      Important: Take note of the date you last had a successful connection. If you have overlapping dates in the web connect process, you may end up with duplicate transactions.

4. Drag and drop the file into the Drop download file box and select Web Connect as the Connection Type when prompted.
5. In the Accounts Found screen, navigate to Action and select Link to associate each new account to the appropriate account listed in Quicken.

   Important: You should only select ADD in the Action column if you intend to add a new account to Quicken rather than reconnecting your existing First Service account(s).

6. Select Finish once the associations have been completed.

These steps should only be completed if you currently initiate your bill payments from within Quicken for Windows.

Important: These tasks must be completed to avoid possible duplicate payments. If you do not cancel payments scheduled to be paid on or after December 6, 2020, these payments may still be processed.

On or Before December 6, 2020

1. Navigate to Tools and select Online Center to cancel your existing bill payments.
2. Choose your First Service account(s) from the dropdown and, on the Payments tab, select the account(s) from which a future payment is scheduled.
3. Select each payee to whom a future payment is scheduled and select Cancel Payment.
4. Choose Repeating and select Delete as the payment instruction. You will be asked to confirm the selection.

On or After December 7, 2020

1. Recreate your Bill Payments. For instructions, navigate to Help and choose Quicken Help. Then search for Create an Online Payment and follow the instructions shown.

These steps should only be completed if you currently initiate your bill payments from within Quicken for Mac.

Important: These tasks must be completed to avoid possible duplicate payments. If you do not cancel payments scheduled to be paid on or after December 6, 2020, these payments may still be processed.

On or Before December 6, 2020

1. From your account register, navigate to File and select Print to save your pending payments list, which you can use to recreate the payments later.
2. Highlight a Bill Payment transaction and choose Edit at the bottom of the account register window.
3. Select Edit Details below the transaction you’ve selected.
4. Select Cancel Payment from the Online Payment tab.
5. Repeat the above steps for each Bill Payment that is scheduled for a future date.

On or After December 7, 2020

1. Recreate your Bill Payments. For instructions, navigate to Help and search for Adding Online Bill Pay Transactions, and follow the instructions shown.

No action is needed to update the connection between your digital banking account and Mint.com. The system conversion for all activated accounts will take place on the Mint.com server automatically.

Unfortunately, because of the way Mint.com stores its data, aggregation services may be interrupted for up to five business days after December 7, 2020. Because of this, we ask that you do not log in to your Mint.com account during this time to allow for a successful account update. Logging in during this window may cause errors such as recording duplicate transactions or accounts.

After this time, the accounts should reconcile and show your available transaction history. If your accounts do not display your current transactions after five business days, you may need to log back into Mint.com and click Refresh to update your account.