A credit union is a not-for-profit financial cooperative that is owned by its members. The primary function of the credit union is to serve its members. The Board of Directors is unpaid volunteers elected by the member-owners. All members of the credit union have equal voting rights, regardless of the amount on deposit. Annual earnings are passed on to the members in the form of lower loan rates, higher dividends and improved services.
The Texas Credit Union Department (TCUD) and the National Credit Union Administration (NCUA) regulate state-chartered credit unions in the State of Texas–like FSCU. Credit unions are subject to much of the same consumer regulations as other financial institutions. In some cases, such as investments and mortgage lending, credit unions must adhere to more strict regulations.
A routing transit number or a routing number is a nine digit bank code used in the United States. It appears on the bottom of a negotiable instrument such as checks. This identifies which financial institution it is drawn upon. Routing numbers are also used by the Automated Clearing House to process direct deposits and other automated transfers such as ACH transactions.
Due to federal regulations, you are unable to remove a joint from an account. If you need to remove an individual from your account, you will need to close the account and open a new one. You may call the Contact Center at 713-676-7777 for specific instructions or visit one of our convenient locations.
In order to access your Courtesy Pay via an ATM machine, you are required to Opt In. You may Opt In via home banking by clicking on “Other Options”, then choosing Courtesy Pay Opt In and Opt Out. You may also call the Service Center by dialing 713-676-7777 or by visiting one of our convenient locations.
Courtesy Pay is a credit union product that automatically pays transactions when a checking account is overdrawn. There is no charge for having the Courtesy Pay feature unless it is utilized. Otherwise, it is $30.00 for each transaction covered.
It is discreet.
No embarrassment of bouncing a check or ACH transaction.
No merchant fees for a returned check or ACH transaction.
Courtesy Pay eliminates the chance that the transaction will be reported to a check reporting service.
The checking account will be covered to a negative balance up to the qualifying amount.
Requirements for Courtesy Pay:
Age of 18 or older
Qualifying Checking account in good standing (*Excludes the Fresh Start Checking)
No delinquent loans
No tax levies
Account must be at a positive balance at least once every twenty days
If your card is lost or stolen, contact us as soon as possible to block your card. During business hours, you may call 713-676-7777 and after hours you may call 1-800-678-5197. Check your account to make sure you don’t have any unauthorized transactions.
Normally you will receive your renewal in the mail on the third week of the previous month your card is due to expire. If you have not received it by the third week of the previous month, call the Service Center at 713-676-7777 to reorder a new one and you should receive it within 7 to 10 business days. If you prefer, you may walk into one of our convenient locations for an instant issue. *Please note: Some branches are restricted access locations (Oak Park, Northbelt and STP).
If you don’t recognize a charge on your account, please contact FSCU immediately to discuss it further. If you believe a debit or credit card transaction is fraudulent, please contact us at 713-676-7777 immediately to freeze your card. This can be done through the automated system or by speaking to one of our agents.
To obtain free check copies, simply log into your home banking account and print copies at your convenience. You may also visit any of our convenient locations or by contacting the Service Center at 713-676-7777. Check copies obtained via a branch or by contacting the Service Center are $2.00 each.
If you are ordering checks for the first time, you can call us at 713-676-7777 or visit any of our branches. If you have ordered checks before and none of your personal information has changed, you can order by clicking on the button below or you can log into home banking and click “Check Options”, and then press “Reorder Checks.
Checking your balance is easy. You can check anytime with Online and Mobile Banking, or you can call our Automated Phone System by dialing 713-676-7777. You can also use our chat feature up in the top right corner of this screen to chat with someone, or if you want to see a smiling face, come on into a branch.
In addition to our 8 local branches, you can make deposits and conduct many other transactions at over 5,000 Shared Branch locations around the country. You can also deposit checks without leaving the house using our Mobile Banking app.
If you are locked out of Online Banking or need to reset your password, you may call the Service Center at 713-676-7777 or 800-678-5197 or visit one of our convenient locations. One of our friendly representatives will be more than happy assist you.
First-time users will need to download the First Service Mobile Banking app and log in. Once logged in, the program will generate an email with a support code. The email will come from MemberServices@www.fscu.com and it will provide your one-time PIN number. You will need to log back into the mobile app with your username as well as enter your password and add the one-time PIN number to the end of your password. For example, if your password is apple, and your one-time PIN is 5555, you would enter apple5555. Once you have successfully logged in, log out and log back in using only your password.
To reset your Mobile Banking PIN you may call the Service Center at 713-676-7777 or 800-678-5197, or visit one of our convenient locations.
The Debit Rewards platform opens in a new tab or window, which requires that you have pop-ups enabled in your web browser. For complete instructions on how to do this in Internet Explorer, Firefox, Chrome, and Safari, check this article on how to enable pop-ups.
A grace period is the time frame after your payment due date and the time before a late fee is assessed. For regular loans and mortgage loans, our grace period is 15 days. A late fee will be assessed on the 16th day. For credit cards, our grace period is 10 days.
If your loan is paid-in-full, you will receive the title within 10 to 12 business days. It will be mailed to the address we have on file. If you need the title immediately, the loan must be paid off with a Cashier’s Check or cash and we must verify with the title department that we have the title on file. If it is an E-Title it is usually printed by the state and mailed directly to the owner.
To request a Release of Lien, simply send us a request via email, call the Service Center at 713-676-7777 or 800-678-5197, or visit one of our convenient locations. Please have the information below in order for our Title Department to process your request:
The most convenient way to make a loan payment from another financial institution is by logging into Home Banking and clicking on “Transfer From Another F.I.”. You may also click on the “Loan Payment” Icon and click on “Schedule loan payment from another financial institution”. From there, enter the appropriate information. Other options are to visit one of our convenient locations or call the Service Center at 713-676-7777 or 800-678-5197, and one of our friendly representatives will be happy to assist you.
Courtesy Pay is a service offered to members with a checking account that can provide a limited level of protection from non-sufficient fund (NSF) fees for returned checks and declined ATM or debit card transactions. It is not a loan— it is a courtesy extended to qualified members in good standing to cover items, up to your eligible limit. We pay overdrafts at our discretion, which means that we do not guarantee that we will always authorize and pay any type of transactions.
Federal regulations require you to opt in if you would like to authorize the Courtesy Pay service for one-time debit and ATM transactions, such as at a store, online, or over the phone. Other types of transactions, including checks, ACH transactions, and recurring debits are not a part of the regulation and are covered using our standard Courtesy Pay program for eligible accounts.
You may opt in through Online Banking by clicking “Courtesy Pay” under the “Accounts” tab and then checking the box next to appropriate checking account. Once you click “Submit,” Courtesy Pay will be enabled on that checking account. You can opt out at any time by unchecking the box. You may also opt in or opt out by calling the Service Center at 713-676-7777 or 800-234-8076 or by visiting one of our convenient locations.
There are many circumstances that will affect your to the funds in your accounts. Many of these transactions are beyond the Credit Union’s control as they are requirements of the payment networks that your transactions are processed through via the merchants with whom you choose to do business. Also, we may place holds on various deposits as explained in our Funds Availability Policy and explained elsewhere. Thus, your account records may show an “Actual Balance” and an “Available Balance.” The Actual Balance is the total amount of funds in your account(s). The Available Balance is the amount of the Actual Balance that is available for transactions (withdrawals. Write checks, debit transactions, online banking, or other authorized transactions). You should take care only to make transactions against the Available Balance as these are the only funds you may access for transactions. If you exceed the “Available Balance” (even though the “Actual Balance” may be greater) you may overdraw your account as new or additional transactions cannot be processed until funds are available for transactions. This may result in Insufficient Funds Transactions, Returned Items, and Fees including Overdraft Protection Fees as a result of exceeding your Available Balance. To know the Available Balance, you may login to online banking at fscu.com or call our Contact Center at 713.676.7777. Also, be sure you understand the order in which your transactions are paid as explained in the Funds Availability Policy so that you may avoid making transactions that exceed your Available Balance.
Courtesy Pay will save you non-sufficient fund (NSF) fees and embarrassment from merchants when you make a mistake in your checkbook, have an unplanned expense, or run short on cash between paydays. Instead of returning checks unpaid, FSCU may automatically pay them if you qualify.
Members with accounts in good standing may qualify for Courtesy Pay when the account is opened at least thirty days. Good standing means that there are no credit union loan obligations in default, there are no liens for any legal or administrative order, and the checking account balance is positive for at least 24 hours in any 30-day period.
There is a standard Courtesy Pay fee of $30.00 per transaction when you overdraw your checking account. The advantage is that you will avoid the inconvenience of having to pay a fee to a merchant and the possibility of ruining your good credit.
We provide online access 24/7 to your accounts as well as monthly statements to let you know your available account balance. You can also enable free eAlerts to immediately notify you of account activity including overdrafts. Periodically, we may also send you reminder letters advising you of your overdrawn account until you bring your account to a positive balance once it has gone over 10 days.
You have up to 30 days to pay any overdrawn amount, including Courtesy Pay fees. However, depending on the situation, we can ask for repayment at any time. Any deposits you make will be applied to an overdrawn balance first.