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Phone

Member Service Contact Center

Any questions and comments regarding branches or online service can be directed to our Member Service Contact Center.

Hours: Monday – Friday, 7:30 a.m. – 5:00 p.m. CST

Local: 713-676-7777

Toll-Free: 800-678-5197

Fax: 713-676-4302
 

Bill Pay Contact Center

Any questions and comments regarding Online Bill Pay can be directed to our Bill Pay Contact Center.

Hours: Monday – Friday, 6:30 a.m. – 1:00 a.m. CST

Toll-Free: 866-956-1219

Main Office Address
16430 Park Ten Place,
Houston, TX 77084

Please Note: Our Main Office will have a branch open to the public summer 2017.
Mailing Address
P. O. Box 941914
Houston, TX 77094
Email

Emails sent to First Service Credit Union are not secure! Never e-mail your account numbers, PIN or social security number. E-mail is NOT SECURE. Please sign into online banking to send us secure information. If you are not enrolled in Online Banking, please call us, send a fax, or e-mail us your name and phone number only. Contact us immediately if you ever suspect fraud, or receive suspicious e-mails or phone calls about your First Service accounts.

Member Services

This department can assist you with general questions concerning your account, such as balance issues, cleared checks, or your ATM/Debit Card, and the usage of First Service’s website, Phone Banking or Online Banking.

Email the Contact Center

Lost or Stolen Visa® Debit/Credit Card

During business hours (as shown above), call our Contact Center at (713) 676-7777 or (800) 678-5197, and one of our representatives will gladly assist you. If you’re calling during non-business hours, please select option #2.

Email the Contact Center

Loan Department

This department can assist you with questions that you may have about an existing loan, a pending loan, or a loan that you would wish to apply for. The Loan Department can also answer any loan questions that you might have.

Email the Loan Department